阅读说明：本技术 一种基于语音指令的电子商务管理系统及管理方法 (Electronic commerce management system and management method based on voice instruction ) 是由 马余春 于 2021-07-13 设计创作，主要内容包括：本发明提供了一种基于语音指令的电子商务管理系统及管理方法,所述电子商务管理系统包括：商品信息服务器、商品信息提供终端、用户信息服务器、呼叫服务器、订单管理服务器和商家终端。基于本发明设计的用户编码、呼叫服务器和订单管理服务器,即使是难以熟练操作电脑或手机软件的中老年人,也可以通过拨打电话的方式参与到电子商务活动中,并且整个电子商务过程在保护双方真实身份的情况下实现了公开透明,交易过程得到了严格管理,有效避免了虚假下单、低质高价、拖延发货、售后缺失等问题,充分保障了交易双方特别是消费者的合法权益。(The invention provides an electronic commerce management system and a management method based on voice instructions, wherein the electronic commerce management system comprises: the system comprises a commodity information server, a commodity information providing terminal, a user information server, a call server, an order management server and a merchant terminal. The user code, the call server and the order management server designed based on the invention can participate in the e-commerce activity in a calling mode even for middle-aged and old people who are difficult to skillfully operate computer or mobile phone software, and the whole e-commerce process realizes openness and transparency under the condition of protecting the real identities of two parties, the transaction process is strictly managed, the problems of false order taking, low quality and high price, delayed delivery, after-sale loss and the like are effectively avoided, and the legal rights and interests of two parties of the transaction, especially consumers are fully guaranteed.)

1. An electronic commerce management system based on voice command, the electronic commerce management system comprising: the system comprises a commodity information server, a commodity information providing terminal, a user information server, a call server, an order management server and a merchant terminal;

the commodity information server is used for storing commodity information, and the commodity information comprises a commodity code, a commodity price, commodity details and a user code of a merchant;

the commodity information providing terminal is used for providing the commodity information for consumers;

the user information server is used for storing user information, and the user information comprises real identity information, user codes, registered telephones, registered addresses, integrity scores, consumption scores and early warning information; the users comprise natural users and unit users, and the unit users comprise enterprise users and family users;

the calling server is used for receiving a voice instruction of a consumer, reading commodity information stored in the commodity information server and user information stored in the user information server, carrying out interactive confirmation with the consumer to form order data, and sending the order data to the order management server; the order data comprises a user code, a commodity code, a required quantity and a delivery address of a consumer;

the order management server is used for receiving the order data sent by the call server, sending the order data to the merchant terminal, receiving an order processing result uploaded by the merchant terminal and carrying out tracking management on the order; the order management server is also used for adjusting at least one of the integrity score, the transaction score and the early warning information of the two transaction parties in the user information server according to the order processing result and the tracking management result;

the merchant terminal is used for receiving order data sent by the order management server and uploading order processing results of merchants.

2. The system as claimed in claim 1, wherein the goods information providing terminal comprises a tv, a fixed phone, a radio, a smart phone, a tablet, a computer or a billboard.

3. The system as claimed in claim 1, wherein the customer information server comprises an external data interface for receiving public data from a financial institution, an administrative department or a judicial system, and adjusting at least one of the integrity score and the warning information of the customer according to the public data.

4. The system as claimed in claim 1, wherein the call server has an identity verification module for verifying the identity of the consumer by verifying the real identity information or the incoming phone number, and an early warning module for reading the early warning information of the merchant in the user information server and issuing an early warning to the consumer.

5. The system of claim 1, further comprising a payment server for paying the designated money or spending points from the customer account to the merchant account according to the payment command issued by the order management server.

6. A method for managing electronic commerce based on voice commands, the method comprising the steps of:

acquiring real identity information, a registration telephone and a registration address of a user, generating user codes, integrity scores, consumption scores and early warning information, and storing the real identity information, the user codes, the registration telephone, the registration address, the integrity scores, the consumption scores and the early warning information as user information in a user information server;

collecting commodity price, commodity details and a user code of a merchant provided by the merchant, generating a commodity code, and storing the commodity code, the commodity price, the commodity details and the user code of the merchant as commodity information in a commodity information server;

providing the commodity information to a consumer through a commodity information providing terminal;

receiving a voice command of a consumer through a calling server, reading commodity information stored in a commodity information server and user information stored in a user information server, carrying out interactive confirmation with the consumer to form order data, and sending the order data to an order management server; the order data comprises a user code, a commodity code, a required quantity and a delivery address of a consumer;

receiving order data through an order management server, sending the order data to a merchant terminal, receiving an order processing result uploaded by the merchant terminal, and tracking and managing the order;

adjusting at least one of the integrity score, the transaction score and the early warning information of the two transaction parties in the user information server according to the order processing result and the tracking management result; the order processing result comprises order receiving condition and distribution information, and the tracking management result comprises order distribution time and sign-in information.

7. The method as claimed in claim 6, wherein the order data further includes customer warning information.

8. The method of claim 6, further comprising the steps of:

receiving a voice instruction of a consumer through a calling server, reading user information stored in a user information server and order data in an order management server, and carrying out interactive confirmation with the consumer to form order modification data, order evaluation data or after-sales service demand information; and receiving and processing order modification data, order evaluation data or after-sales service demand information through an order management server.

9. The method of claim 6, further comprising the steps of:

receiving a voice instruction of a consumer through a calling server, reading user information stored in a user information server and order data in an order management server, and carrying out interactive confirmation with the consumer to form order modification data, order evaluation data or after-sales service demand information; and receiving and processing order modification data, order evaluation data or after-sales service demand information through an order management server.

10. The method of claim 6, further comprising the steps of:

and receiving and processing the evaluation of the merchant to the consumer sent by the merchant terminal through the order management server.

Technical Field

The invention relates to the technical field of computers, in particular to an electronic commerce management system and a management method based on voice instructions.

Background

In the short decade or so, with the rapid development of internet technology and mobile communication technology, electronic commerce has undergone a great change from the PC internet to the mobile internet from endless. Technical progress greatly changes life styles of people, but inevitably, a certain part of people, particularly middle-aged and old people, are difficult to adapt to the change of the life styles, and computer or mobile phone software cannot be operated skillfully to participate in electronic commerce activities, for example, each software needs to be registered and bound with a payment mode independently, interfaces and operation flows of different software are different, and a part of the middle-aged and old people cannot clearly and quickly browse characters displayed by a computer or a mobile phone, but rather, a lot of inconvenience is caused to lives of the middle-aged and old people.

In the early stages of e-commerce development, the first appeared was the form of telephone or television shopping. The form is closer to the traditional business activity, is convenient and intuitive, is easy to operate, can be placed by a consumer when the consumer dials a call, and is easily accepted by middle-aged and elderly people, but because the transaction process is oral communication, the information such as the real identity and the credit condition of the two parties is not transparent, and the links such as payment, delivery, after sale and the like lack effective management, so that the problems of false placing of the order, low quality and high price, delayed delivery, lost after sale and the like occur, and the legal rights and interests of the two parties of the consumer and the merchant are difficult to fully ensure.

Therefore, it is desirable to provide an e-commerce management system and method that are simple in operation, and can fully avoid the transaction risk and guarantee the rights and interests of both parties.

Disclosure of Invention

Aiming at the problems in the background technology, the invention provides an electronic commerce management system and a management method based on voice instructions. Through the electronic commerce management system and the electronic commerce management method provided by the invention, a consumer can participate in electronic commerce activities through the voice instruction, and the transaction is ensured to be transparent, so that various legal rights and interests of both parties of the transaction, particularly the consumer, are effectively protected.

In a first aspect of the present invention, the present invention provides an electronic commerce management system based on a voice instruction, the electronic commerce management system comprising: the system comprises a commodity information server, a commodity information providing terminal, a user information server, a call server, an order management server and a merchant terminal.

The commodity information server is used for storing commodity information, and the commodity information comprises commodity codes, commodity prices, commodity details, user codes of merchants and the like.

The commodity information providing terminal is used for providing the commodity information for the consumer. The specific expression form of the commodity information can be characters, and can also be voice or images. The commodity information providing terminal can provide the commodity information to consumers, and may be an entity terminal, such as a television, a fixed telephone, a radio, a billboard, etc., or a software terminal installed in a general-purpose device, such as a smart phone, a tablet, a computer, etc.

The user information server is used for storing user information, and the user information comprises real identity information, user codes, registered telephones, registered addresses, integrity scores, consumption points, early warning information and the like. The users refer to participants of electronic commerce activities and comprise natural users and unit users, wherein the unit users comprise more than two natural users besides enterprise users and the like in common meaning. The real identity information, the registered telephone and the registered address are collected and uploaded to a user information server under the condition that the user knows and agrees, the specific collection means comprises off-line field collection, on-line collection and the like, and the user code is generated according to a specific code rule.

The calling server is used for receiving a voice instruction of a consumer, reading commodity information stored in the commodity information server and user information stored in the user information server, carrying out interactive confirmation with the consumer to form order data, and sending the order data to the order management server. The order data at least comprises a user code, a commodity code, a required quantity, a delivery address and the like of the consumer. Preferably, the order data further comprises early warning information of the consumer.

The order management server is used for receiving the order data sent by the call server, sending the order data to the merchant terminal, receiving an order processing result uploaded by the merchant terminal and carrying out tracking management on the order; and the order management server is also used for adjusting at least one of the integrity score, the transaction score and the early warning information of both parties of the transaction in the user information server according to the order processing result and the tracking management result. The order processing result comprises order receiving condition and distribution information, and the tracking management result comprises order distribution time and sign-in information.

The merchant terminal is used for receiving order data sent by the order management server and uploading order processing results of merchants. The merchant terminal can be an entity terminal, and also can be a software terminal installed in general equipment such as a smart phone, a tablet, a computer and the like.

In one embodiment of the present invention, the natural human user and the unit user in the user information server may be mutually converted. For example, according to the actual needs of the users, a plurality of natural users can be combined into a unit user, and the unit user can be also dispersed and converted into a natural user.

In one embodiment of the invention, the user information server comprises an external data interface for receiving public data from financial institutions, administrative departments, judicial systems and other organizations and adjusting at least one of the integrity score and the warning information of the relevant user.

In one embodiment of the present invention, the call server has an identity verification module for verifying the identity of the consumer by verifying real identity information or an incoming telephone number, and an early warning prompt module for reading early warning information of a merchant in the user information server and sending an early warning prompt to the consumer.

In an embodiment of the present invention, the call server is further configured to receive a voice instruction of a consumer, read user information stored in the user information server and order data in the order management server, perform interactive confirmation with the consumer to form order modification data, order evaluation data, or after-sales service demand information, and finally send the order modification data, the order evaluation data, or the after-sales service demand information to the order management server for processing.

In an embodiment of the invention, the merchant terminal is further configured to send or modify the commodity information to the commodity information server, and send the evaluation of the merchant on the consumer to the order management server for processing.

In one embodiment of the present invention, the electronic commerce management system further includes a payment server. Although the customer may pay the order price through the "pay for goods" service provided by the delivery institution, the payment server is capable of paying the specified currency or consumption credits from the customer account to the merchant account in accordance with the payment instructions issued by the order management server.

In a second aspect of the present invention, the present invention further provides an electronic commerce management method based on voice commands, where the method is implemented by the above-mentioned electronic commerce management system based on voice commands, and specifically includes the following steps:

acquiring real identity information, a registered telephone and a registered address of a user, generating user codes, integrity scores, consumption points, early warning information and the like, and storing the real identity information, the user codes, the registered telephone, the registered address, the integrity scores, the consumption points, the early warning information and the like as user information in a user information server;

collecting commodity price, commodity details and a user code of a merchant provided by the merchant, generating a commodity code, and storing information such as the commodity code, the commodity price, the commodity details and the user code of the merchant as commodity information in a commodity information server;

providing the commodity information to a consumer through a commodity information providing terminal;

receiving a voice command of a consumer through a calling server, reading commodity information stored in a commodity information server and user information stored in a user information server, carrying out interactive confirmation with the consumer to form order data, and sending the order data to an order management server; the order data at least comprises a user code, a commodity code, a required quantity, a delivery address and the like of the consumer. Preferably, the order data further comprises early warning information of the consumer.

Receiving order data through an order management server, sending the order data to a merchant terminal, receiving an order processing result uploaded by the merchant terminal, and tracking and managing the order;

adjusting at least one of the integrity score, the transaction score and the early warning information of both parties of the transaction in the user information server according to the order processing result and the tracking management result; the order processing result comprises order receiving condition and distribution information; and the tracking management result comprises order distribution time and sign-in information.

In one embodiment of the invention, the method further comprises the steps of: public data from financial institutions, administrative departments, judicial systems and other organizations are received, and at least one of the integrity scores and the early warning information of the relevant users is adjusted.

In one embodiment of the invention, before the order data is formed by interactive confirmation with the consumer, the identity of the consumer is confirmed by checking the real identity information or the incoming telephone number, and/or the early warning information of the merchant in the user information server is read and an early warning prompt is sent to the consumer.

In one embodiment of the invention, the method further comprises the steps of: receiving a voice instruction of a consumer through a calling server, reading user information stored in a user information server and order data in an order management server, and carrying out interactive confirmation with the consumer to form order modification data, order evaluation data or after-sales service demand information; and receiving and processing order modification data, order evaluation data or after-sales service demand information through an order management server.

In one embodiment of the invention, the method further comprises the steps of: receiving commodity information sent or modified by a merchant terminal through a commodity information server; and receiving and processing the evaluation of the merchant to the consumer sent by the merchant terminal through the order management server.

In one embodiment of the invention, the method further comprises the steps of: and processing a payment instruction sent by the order management server through the payment server, and paying the specified currency or consumption points from the consumer account to the merchant account.

Through the electronic commerce management system and the management method provided by the invention, especially based on the user code, the call server and the order management server provided by the invention, even middle-aged and elderly people who are difficult to operate computer or mobile phone software skillfully can participate in electronic commerce activities in a way of making a call, and the public transparency is realized under the condition of protecting the real identities of the two parties, the whole transaction process is strictly managed, the problems of false order taking, low quality and high price, delayed delivery, after-sale loss and the like are effectively avoided, and the legal rights and interests of the two parties of the transaction, especially consumers, are fully ensured.

It should be appreciated that this summary is provided to introduce a selection of concepts in a simplified form that are further described below in the detailed description. This summary is not intended to identify key features or essential features of the disclosure, nor is it intended to be used to limit the scope of the disclosure.

Drawings

The foregoing and other objects, features and advantages of the disclosure will be apparent from the following more particular descriptions of exemplary embodiments of the disclosure as illustrated in the accompanying drawings wherein like reference numbers generally represent like parts throughout the exemplary embodiments of the disclosure.

FIG. 1 shows a basic configuration of an electronic commerce management system in an embodiment;

FIG. 2 illustrates the basic steps of an e-commerce management method in one embodiment;

fig. 3 shows the basic steps of the e-commerce management method in another embodiment.

Detailed Description

Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

The term "include" and variations thereof as used herein is meant to be inclusive in an open-ended manner, i.e., "including but not limited to". Unless specifically stated otherwise, the term "or" means "and/or". The term "based on" means "based at least in part on". The terms "first," "second," and the like may refer to different or the same objects, and do not denote or imply a limitation of order of implementation. Other explicit and implicit definitions are also possible below.

As shown in fig. 1, the present embodiment provides an electronic commerce management system based on voice command, including: a commodity information server 1, a commodity information providing terminal 2, a user information server 3, a call server 4, an order management server 5, a merchant terminal 6, and an optional payment server 7.

It should be noted that the boundary of distinction between the various servers/terminals is the different functions that they implement. They are usually embodied as different physical devices, but may also be embodied as different functional modules of the same physical device, or a group of multiple physical devices, which the present invention is not intended to limit. The following describes each component of the e-commerce management system in detail.

The commodity information server 1 stores commodity information. The commodity information is provided by a merchant and comprises information such as a commodity code, a commodity price, commodity details, a user code of the merchant and the like. The commodity code is a main basis for identifying commodities in the electronic commerce activity, and can uniquely correspond to commodity price, commodity details and a user code of a merchant according to the commodity code; the commodity details comprise basic information such as commodity names, specification models, commodity contents and the like.

The commodity information providing terminal 2 is used for providing the commodity information to the consumer. The commodity information providing terminal 2 is for making the consumer know commodity information, particularly a commodity code. In one embodiment, the consumer is able to know a 99 dollar price of the L-brand bluetooth headset via radio broadcast, the product code being 8970102. In other embodiments, the consumer may be made aware of the merchandise information by way of television advertising, billboards, telemarketing, and the like.

The user information server 3 is used for storing user information, wherein the user information comprises real identity information, user codes, registered telephones, registered addresses, integrity scores, consumption scores, early warning information and the like. In the context of the present invention, "user" refers to a participant in an electronic commerce activity, including consumers, as well as merchants. Also, the concept of consumer and merchant is relative, and a merchant in one business may be the role of a consumer in another business. Therefore, the users include natural people users and unit users, the unit users include family users composed of more than two natural people besides enterprise users and the like in common meaning, consumption points of different members in the same family can be overlapped, behaviors of different members can influence and supervise each other, and the phenomenon of dishonest is reduced.

The real identity information, the registered telephone and the registered address are acquired and uploaded to the user information server 3 under the condition that the user knows and agrees, and the real identity information, the registered telephone and the registered address can be acquired on the spot through a line or verified and acquired on the line by utilizing mature technology videos such as face recognition; the real identity information comprises identity card numbers for natural people users, uniform social credit codes for enterprise users and identity card numbers of all members for family users.

The user code is generated according to a specific coding rule, and for example, the user code may be composed of a city code + a birthday code + a number. The user code can protect the real identity information of the user under the condition of providing a certain recognition function, and the privacy of the user is prevented from being revealed.

The integrity score, the consumption integral and the early warning information have preset initial values. The integrity score is influenced by the integrity behavior of the user, such as false ordering, delayed delivery, complaints and the like in the electronic commerce activities, or penalized by administrative departments, listed in a loss list and the like, so that the integrity score is reduced according to a specific rule, and the integrity score is increased according to the specific rule when the user normally participates in the electronic commerce activities; the consumption points are influenced by the consumption behaviors of the user, and each consumption behavior can generate corresponding points; the early warning information is initially set to be null and is included according to specific rules, for example, the integrity score is lower than a preset threshold, the return rate exceeds a preset threshold, the complaint rate exceeds a preset threshold, and the complaint rate is considered as price fraud by administrative departments.

The call server 4 is used for receiving the voice command of the consumer, and is the main place where the e-commerce management system interacts with the consumer. In this embodiment, the call server 4 mainly receives a voice instruction of the customer through artificial intelligence, and performs interactive confirmation with the customer to form order data.

Specifically, the call server 4 can extract the user code, the commodity code, the required quantity, and the delivery address of the consumer in the consumer voice instruction, read the commodity information stored in the commodity information server 1 and the user information stored in the user information server 3, perform interactive confirmation with the consumer to form order data, and send the order data to the order management server 5. The order data at least comprises a user code, a commodity code, a required quantity, a delivery address and the like of the consumer. In one embodiment, the customer sends a voice command to the call server 4 via telephone to request to purchase 2 items encoded as 8970102 and deliver the items to the customer's registration address, and the call server 4 confirms the item price and the delivery address to the customer by reading the item information in the item information server 1 and the user information stored in the user information server 3 to form order data. In a preferred embodiment, the order data also includes consumer warning information for the merchant to consult in deciding whether to accept the order.

The order management server 5 is used for receiving the order data sent by the call server 4 and sending the order data to the merchant terminal 6. The merchant terminal 6 may upload the order processing result to the order management server 5, which mainly includes the order receiving condition (whether to receive the order) and the delivery information of the order. The order management server 5 receives the order processing result and then performs tracking management on the order, and the obtained tracking management result includes the actual delivery time and the sign-in information (whether to sign in the order). According to the order processing result and the tracking management result, the order management server 5 adjusts at least one of the integrity score, the transaction score and the early warning information of both parties of the transaction in the user information server. In one embodiment, the consumer normally signs an order with the loyalty score and the transaction points increasing according to certain rules. In another embodiment, if the merchant ships for too long or rejects orders multiple times, the merchant's loyalty score decreases according to certain rules and relevant information is included in the early warning information.

The payment server 7 is arranged in an optional manner. The payment server 7 is not necessary in the case where the customer pays the price of the order through the "pay for goods" service provided by the distribution institution. However, a considerable part of consumers can use third party payment instruments and payment with consumption credits is allowed in some scenarios, so there is still a need to set up the payment server 7. The payment server 7 can debit the designated currency or consumption points from the customer account to the merchant account in accordance with the payment instructions issued by the order management server 5. For example, the order management server 5 may issue a payment instruction to the payment server 7 after 7 days when the customer signs the order in accordance with a service agreement that the customer has signed in advance, thereby performing payment processing for a specified amount/point.

Specifically, the natural person users and the unit users in the user information server 3 may be mutually transformed to meet the requirement that a plurality of natural person users constitute a home user, or a home user and an enterprise user are decomposed into a plurality of natural person users.

Specifically, in order to reflect the user condition more truly and objectively, the user information server 3 has an external data interface, and can receive public data from financial institutions, administrative departments, judicial systems, and other organizations, and adjust at least one of the integrity score and the warning information of the relevant user.

Specifically, in order to avoid the situation of ordering by mistake, the call server 4 has an identity verification module and an early warning prompt module. The identity of the consumer can be further confirmed by checking the real identity information or the incoming telephone number; the legal rights and interests of the consumers can be further protected by reading the early warning information of the merchants in the user information server 3 and sending early warning prompts to the consumers.

Specifically, the call server 4 is further configured to receive a voice instruction of the consumer, read user information stored in the user information server 3 and order data in the order management server 5, perform interactive confirmation with the consumer to form order modification data, order evaluation data, or after-sales service demand information, and finally send the order modification data, the order evaluation data, or the after-sales service demand information to the order management server 5 for processing. Specifically, the order management server 5 can send the order modification data or the after-sales service demand information to the merchant terminal 6, and can adjust at least one of the integrity score, the transaction score and the early warning information of the merchant according to the evaluation of the consumer after receiving the order evaluation data.

Specifically, the merchant terminal 6 is further configured to send or modify the commodity information to the commodity information server 1, and send the evaluation of the merchant on the consumer to the order management server 5 for processing. After receiving the evaluation of the consumer by the merchant, the order management server 5 can perform corresponding processing, for example, adjusting at least one of the integrity score, the transaction score and the warning information of the consumer.

Based on the above e-commerce management system, the invention essentially provides an e-commerce management method based on voice instructions. It should be noted that, the sequence or the number of each step described in the present invention does not necessarily indicate the sequence of each step in the implementation, and the adjustment of the sequence of some steps does not affect the implementation of the object of the method, so the present invention is not intended to limit the present invention.

FIG. 2 illustrates the basic steps of a method for e-commerce management in one embodiment. As shown in fig. 2, the method comprises the steps of:

step S1: the method comprises the steps of collecting real identity information, a registered telephone and a registered address of a user, generating user codes, integrity scores, consumption scores and early warning information, and storing the real identity information, the user codes, the registered telephone, the registered address, the integrity scores, the consumption scores and the early warning information as user information in a user information server.

Step S2: the method comprises the steps of collecting commodity price, commodity details and a user code of a merchant, generating a commodity code, and forming commodity information by the commodity code, the commodity price, the commodity details and the user code of the merchant and storing the commodity information in a commodity information server.

Step S3: and providing the commodity information to a consumer through a commodity information providing terminal.

Step S4: receiving a voice command of a consumer through a calling server, reading commodity information stored in a commodity information server and user information stored in a user information server, carrying out interactive confirmation with the consumer to form order data, and sending the order data to an order management server; the order data comprises a user code, a commodity code, a required quantity and a delivery address of the consumer.

Step S5: receiving order data through an order management server, sending the order data to a merchant terminal, receiving an order processing result uploaded by the merchant terminal, and tracking and managing the order;

step S6: adjusting at least one of the integrity score, the transaction score and the early warning information of both parties of the transaction in the user information server according to the order processing result and the tracking management result; the order processing result comprises order receiving condition and distribution information, and the tracking management result comprises order distribution time and sign-in information.

FIG. 3 illustrates the basic flow of the e-commerce management method in another embodiment. As shown in fig. 3, the method comprises the steps of:

step S1: the method comprises the steps of collecting real identity information, a registered telephone and a registered address of a user, generating user codes, integrity scores, consumption scores and early warning information, and storing the real identity information, the user codes, the registered telephone, the registered address, the integrity scores, the consumption scores and the early warning information as user information in a user information server.

Step S11: and receiving public data from a financial institution, an administrative management department or a judicial system, and adjusting at least one of the integrity score and the early warning information of the user.

Step S2: the method comprises the steps of collecting commodity price, commodity details and a user code of a merchant, generating a commodity code, and forming commodity information by the commodity code, the commodity price, the commodity details and the user code of the merchant and storing the commodity information in a commodity information server.

Step S3: and providing the commodity information to a consumer through a commodity information providing terminal.

Step S41: receiving a voice command of a consumer through a calling server, reading commodity information stored in a commodity information server and user information stored in a user information server, and verifying real identity information or an incoming telephone number to confirm the identity of the consumer;

step S42: reading early warning information of a merchant in a user information server and sending an early warning prompt to a consumer;

step S43: carrying out interactive confirmation with a consumer to form order data, and sending the order data to an order management server; the order data comprises a user code, a commodity code, a required quantity, a delivery address and early warning information of the consumer.

Step S5: receiving order data through an order management server, sending the order data to a merchant terminal, receiving an order processing result uploaded by the merchant terminal, and tracking and managing the order;

step S6: adjusting at least one of the integrity score, the transaction score and the early warning information of both parties of the transaction in the user information server according to the order processing result and the tracking management result; the order processing result comprises order receiving condition and distribution information, and the tracking management result comprises order distribution time and sign-in information.

Further, the foregoing electronic commerce management method may further optionally include the following steps:

s7: the method comprises the steps of receiving a voice instruction of a consumer through a call server, reading user information stored in a user information server and order data in an order management server, carrying out interactive confirmation with the consumer to form order modification data, order evaluation data or after-sales service demand information, and receiving and processing the order modification data, the order evaluation data or the after-sales service demand information through the order management server.

Further, the electronic commerce management method further comprises the following steps:

s8: the payment server processes the payment instruction sent by the order management server, and deducts the designated currency or consumption points from the consumer account to the merchant account.

Based on the electronic commerce management method, even the middle-aged and the elderly who are difficult to skillfully operate computer or mobile phone software can participate in the electronic commerce activities in a calling mode, the whole electronic commerce process realizes openness and transparency under the condition of protecting the real identities of the two parties, the transaction process is strictly managed, the problems of false order placing, low quality and high price, delayed delivery, after-sale loss and the like are effectively avoided, and the legal rights and interests of consumers are fully guaranteed.

Having described embodiments of the present disclosure, the foregoing description is intended to be exemplary, not exhaustive, and not limited to the disclosed embodiments. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described embodiments. The terms used herein were chosen in order to best explain the principles of the embodiments, the practical application, or technical improvements to the techniques in the marketplace, or to enable others of ordinary skill in the art to understand the embodiments disclosed herein.