阅读说明：本技术 叫号评价的方法及装置 (Number calling evaluation method and device ) 是由 黄永明 于 2019-10-14 设计创作，主要内容包括：本发明公开了一种叫号评价的方法，包括如下步骤：A)按叫号评价器上的叫号键，所述叫号评价器向叫号评价软件发送指令；B)判断所述叫号评价器是否设置了显示叫号信息，如是，执行步骤C)；否则，执行步骤D)；C)所述叫号评价器显示当前窗口的叫号信息，提示顾客前来所述当前窗口办件，执行步骤D)；D)当办理完当前件，按所述叫号评价器上的评价键，所述叫号评价器上发声音提示顾客进行评价；E)评价完成之后，所述顾客离开所述当前窗口。本发明还涉及一种实现上述叫号评价的方法的装置。实施本发明的叫号评价的方法及装置，具有以下有益效果：能降低硬件成本、避免资源浪费。(The invention discloses a number calling evaluation method, which comprises the following steps: A) pressing a number calling key on a number calling evaluator, wherein the number calling evaluator sends an instruction to number calling evaluation software; B) judging whether the calling evaluator sets display calling information or not, if so, executing the step C); otherwise, executing step D); C) the number calling evaluator displays the number calling information of the current window, prompts a customer to come to work in the current window, and executes the step D); D) when the current piece is transacted, pressing an evaluation key on the number calling evaluator, and making a sound on the number calling evaluator to prompt a customer to evaluate; E) after the evaluation is complete, the customer leaves the current window. The invention also relates to a device for realizing the number calling evaluation method. The method and the device for number calling evaluation have the following beneficial effects: hardware cost can be reduced, and resource waste is avoided.)

1. A method for number calling evaluation is characterized by comprising the following steps:

A) pressing a number calling key on a number calling evaluator, wherein the number calling evaluator sends an instruction to number calling evaluation software;

B) judging whether the calling evaluator sets display calling information or not, if so, executing the step C); otherwise, executing step D);

C) the number calling evaluator displays the number calling information of the current window, prompts a customer to come to work in the current window, and executes the step D);

D) when the current piece is transacted, pressing an evaluation key on the number calling evaluator, and making a sound on the number calling evaluator to prompt a customer to evaluate;

E) after the evaluation is complete, the customer leaves the current window.

2. The method for number calling evaluation according to claim 1, wherein the number calling evaluator displays the number calling information of the current window in a flashing manner.

3. The method for number calling evaluation according to claim 2, wherein the number calling evaluation software is installed in the number calling evaluator in an APP manner or is logged in through a web site manner.

4. An apparatus for implementing the method of claim 1, comprising:

an instruction transmitting unit: the system comprises a number calling evaluator, a number calling key and a number calling software, wherein the number calling evaluator is used for pressing the number calling key on the number calling evaluator, and sending an instruction to the number calling evaluation software;

displaying a number calling information unit: the number calling evaluator is used for judging whether the number calling evaluator sets display number calling information or not;

number calling information display unit: the number calling evaluator is used for displaying the number calling information of the current window and prompting a customer to come to work in the current window;

an evaluation unit: the system is used for pressing an evaluation key on the number calling evaluator when the current piece is handled, and the number calling evaluator makes a sound to prompt a customer to evaluate;

an evaluation completion unit: for the customer to leave the current window after the evaluation is complete.

5. The apparatus of claim 4, wherein the number-calling evaluator displays the number-calling information of the current window in a flashing manner.

6. The device of claim 5, wherein the number-calling evaluation software is installed in the number-calling evaluator in an APP manner or is logged in through a web site manner.

Technical Field

The invention relates to the field of number calling evaluation, in particular to a method and a device for number calling evaluation.

Background

The evaluator is mainly applied to service industries such as bank windows and the like, and is often combined with a bank queuing machine and a precious-classified queuing number calling system. The evaluator is mainly used for counters or windows in the service industry, and can record audio inside and outside the windows in a two-way mode (client video), evaluate the service quality of a salesperson by a customer, and evaluate and manage the condition of each window by a leader. The traditional evaluator only has an evaluation function and cannot display the calling content, so that a display screen is required on a window of a worker, and a customer can know which window to work by seeing the display information of the window, so that a lot of hardware equipment is increased, and the waste of resources is caused.

Disclosure of Invention

The technical problem to be solved by the present invention is to provide a method and an apparatus for number calling evaluation, which can reduce hardware cost and avoid resource waste, in view of the above-mentioned defects in the prior art.

The technical scheme adopted by the invention for solving the technical problems is as follows: a method for constructing number calling evaluation comprises the following steps:

A) pressing a number calling key on a number calling evaluator, wherein the number calling evaluator sends an instruction to number calling evaluation software;

B) judging whether the calling evaluator sets display calling information or not, if so, executing the step C); otherwise, executing step D);

C) the number calling evaluator displays the number calling information of the current window, prompts a customer to come to work in the current window, and executes the step D);

D) when the current piece is transacted, pressing an evaluation key on the number calling evaluator, and making a sound on the number calling evaluator to prompt a customer to evaluate;

E) after the evaluation is complete, the customer leaves the current window.

In the method for evaluating the number calling, the number calling evaluator displays the number calling information of the current window in a flashing mode.

In the method for number calling evaluation, the number calling evaluation software is installed in the number calling evaluator in an APP mode or is logged in a web site mode.

The invention also relates to a device for realizing the number calling evaluation method, which comprises the following steps:

an instruction transmitting unit: the system comprises a number calling evaluator, a number calling key and a number calling software, wherein the number calling evaluator is used for pressing the number calling key on the number calling evaluator, and sending an instruction to the number calling evaluation software;

displaying a number calling information unit: the number calling evaluator is used for judging whether the number calling evaluator sets display number calling information or not;

number calling information display unit: the number calling evaluator is used for displaying the number calling information of the current window and prompting a customer to come to work in the current window;

an evaluation unit: the system is used for pressing an evaluation key on the number calling evaluator when the current piece is handled, and the number calling evaluator makes a sound to prompt a customer to evaluate;

an evaluation completion unit: for the customer to leave the current window after the evaluation is complete.

In the device of the invention, the number calling evaluator displays the number calling information of the current window in a flashing mode.

In the device, the number calling evaluation software is installed in the number calling evaluator in an APP mode or is logged in a web site mode.

The method and the device for number calling evaluation have the following beneficial effects: the method comprises the following steps that a worker presses a number calling key on a number calling evaluator, and the number calling evaluator sends an instruction to number calling evaluation software; when the number calling evaluator sets and displays the number calling information, the number calling evaluator displays the number calling information of the current window and prompts a customer to work in the current window; when the current piece is transacted, the staff presses an evaluation key on the number calling evaluator, and the number calling evaluator sends a sound to prompt a customer to evaluate; compared with the traditional evaluator, the number calling evaluator disclosed by the invention can display the number calling information and has an evaluation function, so that the hardware cost can be reduced and the resource waste can be avoided.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

FIG. 1 is a flow chart of a method in an embodiment of a method and apparatus for number calling evaluation according to the present invention;

fig. 2 is a schematic structural diagram of the device in the embodiment.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

In the embodiments of the method and the device for number calling evaluation of the present invention, a schematic structural diagram of the method for number calling evaluation is shown in fig. 1. In fig. 1, the method for number calling evaluation includes the following steps:

step S01, pressing a number calling key on the number calling evaluator, the number calling evaluator sending an instruction to the number calling evaluation software: in the step, when the working personnel starts working, the working personnel presses a number calling key on the number calling evaluator, the number calling evaluator sends a number calling instruction to the number calling evaluation software, and the number calling function of the number calling evaluator is realized through the step. It should be noted that, in this embodiment, the number calling evaluation software is installed in the number calling evaluator in an APP manner, or the number calling evaluation software is used as a software system, and the number calling evaluation software can be logged in a web site manner.

Step S02 judges whether the number calling evaluator sets the display number calling information: in this step, it is judged whether the display number calling information is set by the number calling evaluator, if yes, step S03 is executed; otherwise, step S04 is executed.

Step S03, the number calling evaluator displays the number calling information of the current window, and prompts the customer to handle the current window in the coming time: if the judgment result of the above step S02 is yes, that is, the number calling evaluator sets the display number calling information, then the present step is executed. In this step, the number calling evaluator displays the number calling information of the current window to prompt a customer to work at the current window, and specifically, the number calling evaluator displays the number calling information of the current window in a flashing mode by adopting an LED lamp. After the present step is executed, step S04 is executed. Through the steps, the client is prompted to work in the current window by displaying the number calling information of the current window.

Step S04, when the current piece is transacted, pressing the evaluation key on the number calling evaluator, the number calling evaluator sends a sound to prompt the customer to evaluate: if the judgment result of the step S02 is no, that is, the number calling evaluator sets the number calling information not to be displayed, the present step is executed. In the step, when the current piece is transacted, the staff presses an evaluation key on the number calling evaluator, the number calling evaluator sends an evaluation instruction to the number calling evaluation software, and the number calling evaluation software controls a buzzer on the number calling evaluator to make a sound to prompt a customer to evaluate the service. The evaluation result can be evaluated according to star grades, such as: one, two, three, four, five, etc., may also be evaluated according to a satisfaction rating, such as: dissatisfaction, satisfaction, full satisfaction, etc. The customer evaluation of the service is realized through the steps, and the evaluation can be carried out according to score grades, such as: poor (less than 60 points), medium (60-80 points), good (80-90 points), excellent (more than 90 points), and the like.

After the evaluation is completed in step S05, the customer leaves the current window: in this step, after the customer completes the evaluation in the number calling evaluation software, the customer can leave the current window, and the evaluation is finished.

Compared with the traditional evaluator, the method for evaluating the number calling can reduce the display hardware equipment or provide more terminals for displaying the number calling information, thereby being convenient for customers.

The embodiment also relates to a device for implementing the method for number calling evaluation, and a schematic structural diagram of the device is shown in fig. 2. In fig. 2, the apparatus includes an instruction transmitting unit 1, a display number calling information unit 2, a number calling information display unit 3, an evaluation unit 4, and an evaluation completion unit 5.

The instruction sending unit 1 is used for pressing a number calling key on a number calling evaluator, and the number calling evaluator sends an instruction to number calling evaluation software. When the working personnel starts working, the working personnel presses a number calling key on the number calling evaluator, the number calling evaluator sends a number calling instruction to the number calling evaluation software, and the function of calling the number of the number calling evaluator is realized through the instruction sending unit 1. It should be noted that, in this embodiment, the number calling evaluation software is installed in the number calling evaluator in an APP manner, or the number calling evaluation software is used as a software system, and the number calling evaluation software can be logged in a web site manner.

The display calling information unit 2 is used for judging whether the calling evaluator sets display calling information or not, and if so, turning to the calling information display unit 3; if the result of the determination is no, the evaluation unit 4 is switched to.

The number calling information display unit 3 is used for enabling the number calling evaluator to display the number calling information of the current window and prompting a customer to work in the current window. If the judgment result of the display number calling information unit 2 is yes, namely the number calling evaluator sets the display number calling information, the display unit is turned to the number calling information display unit 3. In the number calling information display unit 3, the number calling evaluator displays the number calling information of the current window to prompt a customer to work at the current window, and specifically, the number calling evaluator displays the number calling information of the current window in a flashing mode by adopting an LED lamp. Through the number calling information display unit 3, the current window handling of the current window is prompted by displaying the number calling information of the current window.

The evaluation unit 4 is used for pressing an evaluation key on the number calling evaluator when the current piece is transacted, and the number calling evaluator makes a sound to prompt a customer to evaluate. If the judgment result of the step S02 is no, that is, the number calling evaluator sets the number calling information not to be displayed, the present step is executed. In the step, when the current piece is transacted, the staff presses an evaluation key on the number calling evaluator, the number calling evaluator sends an evaluation instruction to the number calling evaluation software, and the number calling evaluation software controls a buzzer on the number calling evaluator to make a sound to prompt a customer to evaluate the service. The evaluation result can be evaluated according to star grades, such as: one, two, three, four, five, etc., may also be evaluated according to a satisfaction rating, such as: dissatisfaction, satisfaction, etc., and may also be evaluated on a score scale, such as: poor (less than 60 points), medium (60-80 points), good (80-90 points), excellent (more than 90 points), and the like. The evaluation unit 4 evaluates the service by the customer.

The evaluation finishing unit 5 is used for the customer to leave the current window after the evaluation in the number calling evaluation software is finished, and the evaluation is finished.

Compared with the traditional evaluator, the device can reduce the display hardware equipment or provide more terminals for displaying the number calling information, thereby being convenient for customers.

In a word, the invention can display the number calling information and also can perform the evaluation function, compared with the traditional evaluator, the invention can reduce the display hardware equipment or provide more terminals for displaying the number calling information, thereby being more convenient for customers.

The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that fall within the spirit and principle of the present invention are intended to be included therein.