阅读说明：本技术 一种宝石孔堵塞的检测方法、系统及存储介质 (Method and system for detecting blockage of jewel hole and storage medium ) 是由 王兴红 邹海涛 于 2020-11-30 设计创作，主要内容包括：本发明公开了一种宝石孔堵塞的检测方法、系统及存储介质,本发明旨在采用交流信号做为激励源而非直流信号,交流信号做为激励源经过宝石孔后获取的是交流信号,符合宝石孔的频谱特性,交流阻抗更能反应宝石孔在实际计数时特性,并且交流信号被传输和放大后,抗干扰性好,受环境温度影响小,从而提高检测准确率。(The invention discloses a method, a system and a storage medium for detecting gem hole blockage, which aim to adopt an alternating current signal as an excitation source instead of a direct current signal, the alternating current signal is used as the excitation source and is an alternating current signal obtained after passing through a gem hole, the alternating current signal accords with the frequency spectrum characteristic of the gem hole, the alternating current impedance can reflect the characteristic of the gem hole during actual counting, and after the alternating current signal is transmitted and amplified, the anti-interference performance is good, the influence of the environmental temperature is small, and the detection accuracy is improved.)

1. A system for detecting the blockage of a gem hole is characterized by comprising a programmable logic controller, a digital-to-analog converter, a signal source, an operational amplifier and an analog-to-digital converter; the digital-to-analog converter is used for generating at least one path of alternating current excitation signal, the signal source is used for generating an alternating current excitation signal source after receiving the alternating current excitation signal so as to enable the alternating current excitation signal source to generate an alternating current signal after passing through a jewel hole, the operational amplifier is used for amplifying the alternating current signal, and the analog-to-digital converter is used for sampling the alternating current signal after being preprocessed and sending sampling data to the programmable logic controller;

and the programmable logic controller is used for acquiring a voltage amplitude according to the sampling data and determining whether the gem hole is blocked or not according to the change of the voltage amplitude.

2. A system for the detection of the blockage of a gemstone hole according to claim 1, further comprising a phase shifting circuit comprising a phase shifter having an input connected to one of the two outputs of the digital to analog converter, the phase shifter being configured to generate a 90 ° phase shifted signal having the same frequency as the ac excitation signal.

3. A system for detecting the blockage of a gemstone hole according to claim 2, wherein said system further comprises a band-pass filter circuit comprising a band-pass filter and a multiplier connected in sequence, wherein an input end of said band-pass filter is connected to said operational amplifier, one end of two output ends of said multiplier is connected to said phase shifter, said band-pass filter is used for selecting a target ac signal having the same frequency as said ac excitation signal from said ac signal, and said multiplier is used for multiplying a sinusoidal signal in said target ac signal by said 90 ° phase-shifted signal to obtain a target dc signal and a part of ac signal.

4. A system as claimed in claim 3, further comprising a low pass filter circuit comprising a low pass filter having an input connected to the other of the two outputs of the multiplier, the low pass filter being configured to filter the target dc signal and a portion of the ac signal according to a cut-off frequency and output a filtered low pass signal to the analog-to-digital converter.

5. A system for the detection of the blockage of a gemstone hole according to claim 3 or 4, wherein the frequency range of the AC excitation signal is 1kHz to 80 kHz.

6. The system for detecting the blockage of a jewel hole according to claim 1, wherein the programmable logic controller is configured to obtain a voltage amplitude according to the sampling data, and determine whether the jewel hole is blocked according to the change of the voltage amplitude specifically comprises:

the programmable logic controller processes the sampling data to obtain a voltage amplitude;

acquiring a preset amplitude threshold value;

if the voltage amplitude is larger than the amplitude threshold value, determining that the jewel hole is blocked;

and if the voltage amplitude is smaller than or equal to the amplitude threshold value, determining that the gem hole is not blocked.

7. The system of claim 1, wherein the signal source comprises a current signal source or a voltage signal source, and wherein the ac excitation signal source is an ac excitation current source when the signal source is the current signal source and an ac excitation voltage source when the signal source is the voltage signal source.

8. A method for detecting a plugged gem hole, which is applied to the system for detecting a plugged gem hole according to any one of claims 1-7, characterized in that the method comprises the following steps:

the programmable logic controller controls the digital-to-analog converter to generate at least one path of alternating current excitation signal;

the signal source generates an alternating current excitation signal source according to the alternating current excitation signal, so that the alternating current excitation signal source generates an alternating current signal after passing through the jewel hole;

the operational amplifier amplifies the alternating current signal and outputs the amplified alternating current signal to the analog-to-digital converter;

the analog-to-digital converter samples the preprocessed alternating current signals and sends sampling data to the programmable logic controller;

and the programmable logic controller acquires a voltage amplitude according to the sampling data and determines whether the gem hole is blocked according to the change of the voltage amplitude.

9. The method of claim 8, wherein the programmable logic controller obtains a voltage amplitude value according to the sampled data, and the determining whether the jewel hole is clogged according to the change of the voltage amplitude value specifically comprises:

the programmable logic controller processes the sampling data to obtain a voltage amplitude;

acquiring a preset amplitude threshold value;

if the voltage amplitude is larger than the amplitude threshold value, determining that the jewel hole is blocked;

and if the voltage amplitude is smaller than or equal to the amplitude threshold value, determining that the gem hole is not blocked.

10. A computer readable storage medium, characterized in that the computer readable storage medium stores one or more programs which are executed by a processor to implement the steps in the method for detecting a blockage of a gemstone hole according to claim 8 or claim 9.

Technical Field

The invention relates to the technical field of electronic information, in particular to a method and a system for detecting gem hole blockage and a storage medium.

Background

The blood cell analyzer can use ruby to detect the quantity of white blood cells, the cells generate pulses through the ruby holes of the ruby, and the white blood cell parameters can be obtained by measuring the amplitude and the quantity of the pulses. However, the metering method is inaccurate due to the influence of the diamond hole plugging, and the monitoring of the diamond hole plugging can give early warning and compensation to the metering result, so that the correctness of the result is ensured.

At present, a method for monitoring whether the gem hole is blocked is mainly completed through direct current voltage division, namely, direct current voltage or a direct current source is adopted as excitation, and the direct current voltage of the gem hole is measured, so that the state of the gem hole is judged. The scheme has poor anti-interference performance, and particularly in a hospital environment with complex electromagnetic radiation, false alarm is easy to generate, so that the detection result is incorrect, and the detection accuracy is low.

Accordingly, the prior art is yet to be developed and improved.

Disclosure of Invention

Therefore, it is necessary to provide a method and a system for detecting the blockage of a gem hole and a storage medium for solving the technical problem of low detection accuracy in detecting whether the gem hole is blocked or not.

In order to achieve the purpose, the embodiment of the invention adopts the following technical scheme:

a system for detecting the blockage of a gem hole comprises a programmable logic controller, a digital-to-analog converter, a signal source, an operational amplifier and an analog-to-digital converter; the digital-to-analog converter is used for generating at least one path of alternating current excitation signal, the signal source is used for generating an alternating current excitation signal source after receiving the alternating current excitation signal so as to enable the alternating current excitation signal source to generate an alternating current signal after passing through a jewel hole, the operational amplifier is used for amplifying the alternating current signal, and the analog-to-digital converter is used for sampling the amplified alternating current signal and sending sampling data to the programmable logic controller;

and the programmable logic controller is used for acquiring a voltage amplitude according to the sampling data and determining whether the gem hole is blocked or not according to the change of the voltage amplitude.

In one embodiment, the system further comprises a phase shift circuit, wherein the phase shift circuit comprises a phase shifter, an input end of the phase shifter is connected with one of two output ends of the digital-to-analog converter, and the phase shifter is used for generating a 90-degree phase shift signal with the same frequency as the alternating-current excitation signal.

In one embodiment, the system further includes a band-pass filter circuit, the band-pass filter circuit includes a band-pass filter and a multiplier connected in sequence, an input end of the band-pass filter is connected to the operational amplifier, one end of two output ends of the multiplier is connected to the phase shifter, the band-pass filter is configured to screen out a target ac signal having the same frequency as the ac excitation signal from the ac signal, and the multiplier is configured to multiply a sinusoidal signal in the target ac signal by the 90 ° phase-shifted signal to obtain a target dc signal and a partial ac signal.

In one embodiment, the system further includes a low-pass filter circuit, where the low-pass filter circuit includes a low-pass filter, an input end of the low-pass filter is connected to the other end of the two output ends of the multiplier, and the low-pass filter is configured to filter the target dc signal and a part of the ac signal according to a cutoff frequency and output the filtered low-pass signal to the analog-to-digital converter.

In one embodiment, the frequency range of the AC excitation signal is 1kHz to 80 kHz.

In one embodiment, the step of obtaining a voltage amplitude value according to the sampling data, and determining whether the gem hole is blocked according to the change of the voltage amplitude value specifically comprises:

the programmable logic controller processes the sampling data to obtain a voltage amplitude;

acquiring a preset amplitude threshold value;

if the voltage amplitude is larger than the amplitude threshold value, determining that the jewel hole is blocked;

and if the voltage amplitude is smaller than or equal to the amplitude threshold value, determining that the gem hole is not blocked.

In one embodiment, the signal source includes a current signal source or a voltage signal source, and when the signal source is the current signal source, the ac excitation signal source is an ac excitation current source, and when the signal source is the voltage signal source, the ac excitation signal source is an ac excitation voltage source.

Based on the detection system for the blockage of the gem hole, the application also provides a detection method for the blockage of the gem hole, and the method comprises the following steps:

the programmable logic controller controls the digital-to-analog converter to generate at least one path of alternating current excitation signal;

the signal source generates an alternating current excitation signal source according to the alternating current excitation signal, so that the alternating current excitation signal source generates an alternating current signal after passing through the jewel hole;

the operational amplifier amplifies the alternating current signal and outputs the amplified alternating current signal to the analog-to-digital converter;

the analog-to-digital converter samples the amplified alternating current signal and sends sampling data to the programmable logic controller;

and the programmable logic controller processes the sampling data and compares the processed sampling data with a preset reference value so as to determine whether the gem hole is blocked according to a comparison result.

In one embodiment, the step of obtaining a voltage amplitude value according to the sampling data, and determining whether the gem hole is blocked according to the change of the voltage amplitude value specifically comprises:

the programmable logic controller processes the sampling data to obtain a voltage amplitude;

acquiring a preset amplitude threshold value;

if the voltage amplitude is larger than the amplitude threshold value, determining that the jewel hole is blocked;

and if the voltage amplitude is smaller than or equal to the amplitude threshold value, determining that the gem hole is not blocked.

Based on the detection method for detecting the blockage of the gem hole, the application also provides a computer readable storage medium, and one or more programs are stored in the computer readable storage medium and executed by a processor to realize the steps in the detection method for the blockage of the gem hole.

The embodiment of the invention has the following beneficial effects:

the invention discloses a method, a system and a storage medium for detecting gem hole blockage, wherein an alternating current signal is used as an excitation source instead of a direct current signal, the alternating current signal is used as the excitation source and is an alternating current signal obtained after passing through a gem hole, the alternating current signal accords with the frequency spectrum characteristic of the gem hole, alternating current impedance can reflect the characteristic of the gem hole during actual counting, and after the alternating current signal is transmitted and amplified, the anti-interference performance is good, the influence of the environmental temperature is small, the misjudgment probability is reduced, and the detection accuracy is improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

Wherein:

fig. 1 is a block diagram of a system for detecting a plugged gem hole according to an embodiment of the present invention.

Fig. 2 is a block diagram of another embodiment of a system for detecting a plugged gem hole according to the present invention.

Fig. 3 is a flow chart of a method for detecting the blockage of a gem hole provided by the invention.

Fig. 4 is a block diagram of an excitation device according to the present invention.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

Referring to fig. 1, fig. 1 illustrates a block diagram of an embodiment of a system for detecting a keyhole blockage according to the present invention, and as shown in fig. 1, the system for detecting a keyhole blockage includes a programmable logic controller 100, a digital-to-analog converter 200, a signal source 300, an operational amplifier 400, a band-pass filter circuit 500, a low-pass filter circuit 600, a phase-shift circuit 700, and an analog-to-digital converter 800. The band-pass filter circuit 500 includes a band-pass filter 501 and a multiplier 502 connected in sequence, an input end of the band-pass filter 501 is connected to the operational amplifier 400, the phase-shift circuit 700 includes a phase shifter 701, one end of two output ends of the digital-to-analog converter 200 is connected to the signal source 300, the other end of the two output ends of the digital-to-analog converter is connected to the phase shifter 701, an output end of the phase shifter 701 is connected to an input end of the multiplier 502 in the band-pass filter circuit 500, the low-pass filter circuit 600 includes a low-pass filter 601, and an output end of the multiplier 502 is connected to an input.

Specifically, the digital-to-analog converter 200 is configured to generate at least one ac excitation signal, and the digital-to-analog converter 200 preferably employs a DAC (i.e., converts a digital quantity into an analog signal), as shown in fig. 1, the programmable logic controller controls the DAC to generate two ac excitation signals, one ac excitation signal serving as an input signal of the phase shifter 701, and the other ac excitation signal serving as an input signal of the signal source 300.

The signal source 300 is configured to generate an ac excitation signal source after receiving the ac excitation signal, so that the ac excitation signal source generates an ac signal after passing through the jewel hole, in some embodiments, the signal source 300 includes a current signal source or a voltage signal source, where the ac excitation signal source is an ac excitation current source when the signal source 300 is the current signal source, and the ac excitation signal source is an ac excitation voltage source when the signal source 300 is the voltage signal source.

Because the cells are flowing, the alternating current signal is generated, and therefore, if an alternating current excitation signal source is applied to the gem hole, the influence of the signal source on the accuracy of the blockage detection of the gem hole is eliminated. After an alternating current excitation signal source is applied to the jewel hole, if the jewel hole is in a blocked state, the impedance of the jewel hole can be increased, according to the relation among voltage, current and resistance, namely U-IR (U is voltage, I is current, and R is the impedance of the jewel hole), once the jewel hole is blocked, the impedance of the jewel hole can be increased, under the excitation of the current source, the voltage amplitude of the jewel hole can be increased, and the programmable logic controller 100 can judge whether the jewel hole is blocked or not according to the voltage amplitude change of the jewel hole.

Typically, the AC current amplitude is between 400-800 uA.

The operational amplifier 400 is used for amplifying the alternating current signal, and since the temperature drift of the operational amplifier 400 occurs in a low frequency band, the alternating current signal is amplified by the operational amplifier 400 after being transmitted, the influence of the temperature drift can be reduced, and the detection accuracy cannot be influenced. In addition, in practical application, because the impedance signal of the gem hole is very small, when the signal is too small, the proportion of quantization noise in the signal is increased, which is not beneficial to resolution and acquisition of the analog-to-digital converter 800 and influences the judgment of the hole blockage.

In some embodiments, the operational amplifier 400 may be replaced by a voltage dividing resistor, which is based on the principle that when the signal is relatively large, no amplification is required, and even voltage division is required to reduce the signal amplitude.

The band-pass filter 501 is used for screening out a target alternating current signal having the same frequency as the alternating current excitation signal from the alternating current signals. The target alternating current signal refers to a signal in the alternating current signal with the same frequency as the alternating current excitation signal. That is to say, the band-pass filter 501 filters signals of other frequencies except for the excitation frequency (i.e., the frequency of the ac excitation signal), and retains signals having the same frequency as the ac excitation signal, so that after the ac signal is transmitted and amplified, narrowband filtering is performed, and only signals having the same frequency as the excitation source and being nearby are retained, so that external interference in the transmission process after the signal passes through the diamond hole can be filtered, the false judgment rate is reduced, and the detection accuracy is improved. It should be noted that the frequency of the excitation signal can be selected to avoid the frequency band with large interference, and the direct current signal cannot select the signal transmission frequency and cannot filter the interference mixed in the baseband. Also, the filtering of the band pass filter 501 is only frequency dependent and is independent of voltage or current amplitude. In some embodiments, the excitation frequency is in the range of 1kHz to 80kHz, and in this embodiment, the excitation frequency is preferably 1 k.

The phase shifter 701 is configured to generate a 90 ° phase-shifted signal having the same frequency as the ac excitation signal, so that the signal passing through the band-pass filter 501 can be converted into a target dc signal, thereby facilitating the acquisition of the analog-to-digital converter 800.

The multiplier 502 is configured to multiply the sinusoidal signal in the target ac signal with the 90-phase shifted signal to obtain a target dc signal and a partial ac signal.

In some embodiments, the multiplier can be replaced by a comparator, which generates a fundamental wave signal with the same frequency as the multiplier, and the signal is filtered to generate the same effect as the multiplier.

The low-pass filter 601 is configured to filter the target dc signal and a part of the ac signal according to a cut-off frequency, and output a filtered low-pass signal to the analog-to-digital converter 800. That is, the low-pass filter 601 only retains the signals with the frequency not higher than the cut-off frequency in the target dc signal, and filters out the signals with the frequency higher than the cut-off frequency.

The analog-to-digital converter 800 is used to sample the low pass filter circuit and send the sampled data to the programmable logic controller 100, which is typically paired with the digital-to-analog converter 200. In this embodiment, the analog-to-digital converter 800 employs an ADC to sample the low-pass signal output by the low-pass filter 601 and send the sampled data to the programmable logic controller 100.

The programmable logic controller 100 is configured to obtain a voltage amplitude according to the sampling data, and determine whether the jewel hole is blocked according to a change in the voltage amplitude. The programmable logic controller 100 controls the digital-to-analog converter 200, the analog-to-digital converter 800, and the phase shifter 701, respectively. In this embodiment, the Programmable logic controller 100 is preferably an fpga (field Programmable Gate array) chip, which belongs to a semi-custom circuit in an asic, and is a Programmable logic array, and can effectively solve the problem of a small number of original Gate circuits, and its basic structure includes a Programmable input/output unit, a configurable logic block, a digital clock management module, an embedded block RAM, a wiring resource, an embedded dedicated hard core, and a bottom embedded functional unit, and has the characteristics of rich wiring resources, high reprogrammability and integration level, low investment, and allowing infinite programming, and is widely applied to digital circuits.

Thus, the programmable logic controller 100 processes the sampled data to obtain a voltage amplitude; if the voltage amplitude is larger than the amplitude threshold value, determining that the jewel hole is blocked; and if the voltage amplitude is smaller than or equal to the amplitude threshold value, determining that the gem hole is not blocked.

In other embodiments, as shown in FIG. 2, FIG. 2 illustrates a block diagram of a further embodiment of a system for detecting a plugged gemstone hole. In fig. 2, the system includes only a first programmable logic controller 10, a first digital-to-analog converter 20, a first signal source 30, a first operational amplifier 40, and a first analog-to-digital converter 50 connected in a closed loop. The first programmable logic controller 10 controls the first digital-to-analog converter 20 and the first analog-to-digital converter 50, and the first programmable logic controller 10 preprocesses the ac signal amplified by the first operational amplifier 40 by using a digital signal processing technique, so that the preprocessed data is used for sampling by the first analog-to-digital converter 50. The preprocessing refers to multiplication and filtering, that is, the first programmable logic controller 10 performs multiplication and filtering on the amplified ac signal by using a digital signal processing technique, and converts the preprocessed ac signal into a digital signal by the first analog-to-digital converter 50, so as to achieve the same effect as the band-pass filter circuit 500 and the low-pass filter circuit 600 in fig. 1.

Correspondingly, the first digital-to-analog converter 20 is configured to generate at least one ac excitation signal, and the first digital-to-analog converter 20 preferably employs a DAC (i.e., converts a digital quantity into an analog signal), as shown in fig. 1, the first programmable logic controller 10 controls the DAC to generate two ac excitation signals, one ac excitation signal serving as an input signal of the phase shifter 701, and the other ac excitation signal serving as an input signal of the first signal source 30.

The first signal source 30 is configured to generate an ac excitation signal source after receiving the ac excitation signal, so that the ac excitation signal source generates an ac signal after passing through the jewel hole, in some embodiments, the first signal source 30 includes a current signal source or a voltage signal source, when the first signal source 30 is the current signal source, the ac excitation signal source is an ac excitation current source, and when the first signal source 30 is the voltage signal source, the ac excitation signal source is an ac excitation voltage source.

Because the cells are flowing, the alternating current signal is generated, and therefore, if an alternating current excitation signal source is applied to the gem hole, the influence of the signal source on the accuracy of the blockage detection of the gem hole is eliminated. After an alternating current excitation signal source is applied to the jewel hole, if the jewel hole is in a blocked state, the impedance of the jewel hole can be increased, according to the relation among voltage, current and resistance, namely U-IR (U is voltage, I is current, and R is the impedance of the jewel hole), once the jewel hole is blocked, the impedance of the jewel hole can be increased, under the excitation of the current source, the voltage amplitude of the jewel hole can be increased, and the first programmable logic controller 10 can judge whether the jewel hole is blocked or not according to the voltage amplitude change of the jewel hole.

Typically, the AC current amplitude is between 400-800 uA.

The first operational amplifier 40 is configured to amplify the ac signal, and since the temperature drift of the first operational amplifier 40 occurs in a low frequency band, the ac signal is amplified by the first operational amplifier 40 after being transmitted, which can reduce the influence of the temperature drift, and further does not affect the detection accuracy. In addition, in practical application, since the impedance signal of the jewel hole is very small, when the impedance signal is too small, the proportion of quantization noise in the signal is increased, which is not beneficial to the resolution and acquisition of the first analog-to-digital converter 80 (i.e. ADC), and affects the judgment of the hole blockage.

In some embodiments, the first operational amplifier 40 may be replaced by a voltage dividing resistor, which is based on the principle that when the signal is relatively large, no amplification is required, and even voltage division is required to reduce the signal amplitude.

Therefore, the alternating current signal is used as the excitation source instead of the direct current signal, the alternating current signal is used as the excitation source and is obtained after passing through the gem hole, the spectrum characteristic of the gem hole is met, the alternating current impedance can better reflect the characteristic of the gem hole during actual counting, and after the alternating current signal is transmitted and amplified, the anti-interference performance is good, the influence of the environment temperature is small, and the detection accuracy is improved. Meanwhile, the influence of temperature drift is reduced in the process that the alternating current signals are amplified after being transmitted. The temperature drift of the operational amplifier occurs in a low frequency band, and the low frequency band drift can be effectively filtered out after the signal is amplified through the narrow-band filter, so that the temperature drift influence of the operational amplifier is reduced.

Based on the detection system for the blockage of the gem hole, the application also provides a detection method for the blockage of the gem hole, and as shown in fig. 3, the detection method for the blockage of the gem hole comprises the following steps:

s10, the programmable logic controller controls the digital-to-analog converter to generate at least one path of alternating current excitation signal;

s20, the signal source generates an alternating current excitation signal source according to the alternating current excitation signal, so that the alternating current excitation signal source generates an alternating current signal after passing through the jewel hole;

s30, the operational amplifier amplifies the alternating current signal and outputs the amplified alternating current signal to the analog-to-digital converter;

s40, the analog-to-digital converter samples the preprocessed alternating current signals and sends sampling data to the programmable logic controller;

and S50, the programmable logic controller obtains a voltage amplitude value according to the sampling data, and determines whether the gem hole is blocked according to the change of the voltage amplitude value.

In step S50, the step of acquiring, by the programmable logic controller, a voltage amplitude according to the sampling data, and determining whether the gemstone hole is blocked according to a change in the voltage amplitude specifically includes:

s51, the programmable logic controller processes the sampling data to obtain a voltage amplitude;

s52, acquiring a preset amplitude threshold;

s53, if the voltage amplitude is larger than the amplitude threshold value, determining that the jewel hole is blocked;

s54, if the voltage amplitude is smaller than or equal to the amplitude threshold value, determining that the gem hole is not blocked.

Thus, based on steps S10-S50, the object is to determine the blockage state of the gem hole according to the change of the power supply amplitude, and use an ac signal as the excitation source instead of the dc signal, where the ac signal is obtained after passing through the gem hole as the excitation source and conforms to the spectral characteristics of the gem hole, the ac impedance can reflect the characteristics of the gem hole during actual counting, and after the ac signal is transmitted and amplified, the interference immunity is good, the influence of the ambient temperature is small, and the detection accuracy is improved.

In the above embodiments, all or part of the implementation may be realized by software, hardware, firmware, or any combination thereof. When implemented using a software program, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When loaded and executed on a computer, cause the processes or functions described in accordance with the embodiments of the invention to occur, in whole or in part. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored in a computer readable storage medium or transmitted from one computer readable storage medium to another, for example, the computer instructions may be transmitted from one website, computer, server, or data center to another website, computer, server, or data center via wired (e.g., coaxial cable, fiber optic, Digital Subscriber Line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that can be accessed by a computer or a data storage device, such as a server, a data center, etc., that incorporates one or more of the available media. The usable medium may be a magnetic medium (e.g., floppy Disk, hard Disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium (e.g., Solid State Disk (SSD)), among others.

Based on the above method, the present application also provides a computer readable storage medium, which is applied to an excitation device, as shown in fig. 4, fig. 4 shows a structural block diagram of an excitation device, which includes at least one processor (processor) 20; a display screen 21; and a memory (memory)22, and may further include a communication Interface (Communications Interface)23 and a bus 24. The processor 20, the display 21, the memory 22 and the communication interface 23 can communicate with each other through the bus 24. The display screen 21 is configured to display a user guidance interface preset in the initial setting mode. The communication interface 23 may transmit information. The processor 20 may call logic instructions in the memory 22 to perform the methods in the embodiments described above.

Furthermore, the logic instructions in the memory 22 may be implemented in software functional units and stored in a computer readable storage medium when sold or used as a stand-alone product.

The memory 22, which is a computer-readable storage medium, may be configured to store a software program, a computer-executable program, such as program instructions or modules corresponding to the methods in the embodiments of the present invention. The processor 20 executes the functional application and data processing, i.e. implements the method in the above-described embodiments, by executing the software program, instructions or modules stored in the memory 22.

The memory 22 may include a storage program area and a storage data area, wherein the storage program area may store an application program required for operating the voice customer service system, at least one function; the storage data area may store data created according to the use of the terminal device, and the like. Further, the memory 22 may include a high speed random access memory and may also include a non-volatile memory. For example, a variety of media that can store program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk, may also be transient storage media.

The above disclosure is only for the purpose of illustrating the preferred embodiments of the present invention, and it is therefore to be understood that the invention is not limited by the scope of the appended claims.