阅读说明：本技术 一种远程操控机器人服务平台系统及使用方法 (Remote control robot service platform system and use method ) 是由 王见 袁孟飞 袁翼 于 2020-12-05 设计创作，主要内容包括：本发明公开一种远程操控机器人服务平台系统及使用方法,系统包括需求获取单元、服务获取单元、处理单元、用户显示单元、操作者显示单元、数据库、服务生成单元、监管单元；使用方法步骤为：1)用户在需求获取单元中输入用户服务需求、用户个人信息、用户可用服务机器人类型和需求服务时间。2)操作者在服务获取单元中输入操作者的个人信息、服务技能、操作设备支持情况和提供服务时间。3)操作者通过操作者显示单元对服务机器人进行操作。解决了对于用户的需求和操作者提供的服务协调和对接问题。(The invention discloses a remote operation and control robot service platform system and a using method thereof, wherein the system comprises a demand acquisition unit, a service acquisition unit, a processing unit, a user display unit, an operator display unit, a database, a service generation unit and a supervision unit; the using method comprises the following steps: 1) the user inputs user service requirements, user personal information, user available service robot types and required service time in the requirement acquisition unit. 2) The operator inputs personal information of the operator, service skills, support of the operating device, and service providing time in the service acquisition unit. 3) The operator operates the service robot through the operator display unit. The problems of user requirements and service coordination and docking provided by operators are solved.)

1. The utility model provides a long-range operation and control robot service platform system which characterized in that: the system comprises a demand acquisition unit (1), a service acquisition unit (2), a processing unit (3), a user display unit (4), an operator display unit (5) and a database.

The demand acquisition unit (1) acquires user service demands, user personal information, user available service robot types and demand service time, generates service request information and sends the service request information to the processing unit (3);

the service acquisition unit (2) acquires personal information, service skills, support condition of operating equipment and service providing time of an operator, generates operation request information and sends the operation request information to the processing unit (3);

the processing unit (3) stores a service robot purchasing or leasing database which comprises a plurality of service robot type data sets; each service robot type data set comprises at least 1 type of service robot, and a purchase channel, a lease channel, purchase cost and lease cost of each type of service robot;

the processing unit (3) decodes the service request information, matches the user service requirement with the user available service robot type, calls data of a purchase or lease database of the service robot if the user available service robot type cannot provide the user service requirement, and sends a service robot type data set capable of providing the user service requirement to the user display unit (4);

if the type of the service robot available for the user can provide the service requirement of the user, the processing unit (3) matches the service request information with the operation request information; selecting an operator whose support condition of the operating equipment is matched with the type of at least one service robot available for the user and which includes a required service time period within a service time period, and respectively sending personal information and service skills of the operator to a user display unit (4);

the user display unit (4) displays data of a service robot type data set;

the user display unit (4) displays the service robot types and the service prompt information selected in the required service time to the user according to a preset sorting rule;

the user selects the operator and the service robot type providing the service through the user display unit (4), and sends the operator and the service robot type to the operator display unit (5);

the operator display unit (5) displays user personal information, user service requirements, user available service robot types and service time;

an operator operates the service robot through an operator display unit (5);

the database stores data of a demand acquisition unit (1), a service acquisition unit (2), a processing unit (3), a user display unit (4) and an operator display unit (5).

2. The remotely operated robotic service platform system as claimed in claim 1, wherein: the service prompt information comprises personal information of an operator, a service robot for providing service, service evaluation, accumulated service providing times of the operator, functions of the service robot and service cost.

3. The remotely operated robotic service platform system as claimed in claim 1, wherein: the preset sorting rule is that the preset sorting rule is sorted in a descending order according to the service function of the service robot.

4. The remotely operated robotic service platform system as claimed in claim 1, wherein: the service robot types include a remote control wheelchair, an auxiliary eating robot, an auxiliary walking robot, an auxiliary bathing robot, a cleaning robot, and a kitchen robot.

5. The remotely operated robotic service platform system as claimed in claim 1, wherein: the system also comprises a service generating unit;

the service generation unit generates a service order according to the service robot type selected by the user and the service time;

the service generation unit sends a service order to an operator display unit (5).

6. The remotely operated robotic service platform system as claimed in claim 1, wherein: the system also comprises a supervision unit;

the supervision unit sets the automatic stopping time of the service robot and the running range of the service robot according to the service time and the service range selected by the user;

when the operator operates the service robot to drive out of the service robot driving range, the service robot automatically stops;

when the automatic stop time of the service robot comes, the service robot automatically stops.

7. The remotely operated robotic service platform system as claimed in claim 1, wherein: the personal information of the user comprises the name, the gender, the identity code, the medical history and/or the remarks of the user; the remarks are entered by the user.

8. Use of a teleoperated robotic service platform system according to any of claims 1 to 7, comprising the steps of:

1) a user inputs user service requirements, user personal information, user available service robot types and required service time in a requirement acquisition unit (1);

the demand acquisition unit (1) generates service request information according to the acquired information and sends the service request information to the processing unit (3);

2) the operator inputs personal information, service skill, operation equipment support condition and service providing time of the operator in the service acquisition unit (2);

the operator generates operation request information according to the acquired information and sends the operation request information to the processing unit (3);

3) the processing unit (3) decodes the service request information, matches the user service requirement with the user available service robot type, if the user available service robot type cannot provide the user service requirement, calls data of a purchase or lease database of the service robot, sends a service robot type data set capable of providing the user service requirement to the user display unit (4), and enters step 4), otherwise, enters step 5);

4) the user display unit (4) displays the data of the service robot type data set and ends the service;

5) the processing unit (3) matches the service request information with the operation request information; selecting an operator whose support condition of the operating equipment is matched with the type of at least one service robot available for the user and which includes a required service time period within a service time period, and respectively sending personal information and service skills of the operator to a user display unit (4);

6) the user display unit (4) displays the service robot types and the service prompt information selected in the required service time to the user according to a preset sorting rule;

the user selects the operator and the service robot type providing the service through the user display unit (4), and sends the operator and the service robot type to the operator display unit (5);

7) the operator display unit (5) displays user personal information, user service requirements, user available service robot types and service time;

8) the operator operates the service robot through the operator display unit (5).

Technical Field

The invention relates to the technical field of computer networks, in particular to a remote robot operating and controlling service platform system.

Background

The robot technology has been developed rapidly in the last 20 years, and in particular, industrial robots are widely used in the industrial field. However, due to the reasons of complex application scenes, various target tasks, high intelligent cost and the like, the service robot is not widely applied.

At present, due to the development of cities and the mobility of people, the time cost and the traffic cost of people going out are higher and higher, and the work at home is only limited to the work of offices. At the present stage, due to the influence of epidemic situations, people inevitably need various types of services on the premise of avoiding the communication with people as much as possible. On the other hand, there are often times in society where service personnel conflict with employers. Therefore, it is necessary to use a service robot under supervision to solve these problems.

With the development and popularization of 5G and VR technologies, part of the work can be completed by an operator to remotely control a robot, and the coordination and the interface between the user demand and the service provided by the operator are problems to be solved urgently.

Disclosure of Invention

The invention aims to provide a remote operation and control robot service platform system which comprises a demand acquisition unit, a service acquisition unit, a processing unit, a user display unit, an operator display unit, a database, a service generation unit and a supervision unit.

The demand acquisition unit acquires user service demands, user personal information, types of service robots available for the users and demand service time, generates service request information and sends the service request information to the processing unit. The personal information of the user comprises the name, the gender, an identity code (namely an identification number or a registration code of the user), a medical history and/or remarks of the user; the remarks are entered by the user. The identity code is unique.

The service robot types include a remote control wheelchair, an auxiliary eating robot, an auxiliary walking robot, an auxiliary bathing robot, a cleaning robot, and a kitchen robot.

The service acquisition unit acquires personal information, service skills, support conditions of operating equipment and service providing time of an operator, generates operation request information and sends the operation request information to the processing unit.

The processing unit stores a service robot purchase or lease database including a plurality of service robot type data sets. Each service robot type data set includes at least 1 model service robot, a purchase channel, a rental channel, a purchase fee, and a rental fee of each model service robot.

The processing unit decodes the service request information, matches the user service requirement with the user available service robot type, and if the user available service robot type cannot provide the user service requirement, calls data of a purchase or lease database of the service robot and sends a service robot type data set capable of providing the user service requirement to the user display unit.

And if the service robot type available for the user can provide the service requirement of the user, the processing unit matches the service request information with the operation request information. And selecting an operator whose support condition of the operating equipment is matched with the type of at least one service robot available for the user and which includes a required service time period in the service time period, and respectively sending the personal information and the service skill of the operator to the user display unit.

The user display unit displays data of the service robot type data set.

And the user display unit displays the service robot type and the service prompt information which are selected in the required service time to the user according to a preset sequencing rule.

The preset sorting rule is that the preset sorting rule is sorted in a descending order according to the service function of the service robot.

The service prompt information comprises personal information of an operator, a service robot for providing service, service evaluation, accumulated service providing times of the operator, functions of the service robot and service cost.

The user selects an operator and a service robot type providing a service through the user display unit and transmits to the operator display unit.

The operator display unit displays user personal information, user service requirements, user available service robot types, and service times.

The operator operates the service robot through the operator display unit.

The database stores data of a demand acquisition unit, a service acquisition unit, a processing unit, a user display unit and an operator display unit.

The service generation unit generates a service order according to the service robot type and the service time selected by the user.

The service generation unit sends the service order to an operator display unit.

And the supervision unit sets the automatic stop time of the service robot and the running range of the service robot according to the service time and the service range selected by the user.

When the operator operates the service robot to move out of the service robot driving range, the service robot automatically stops.

When the automatic stop time of the service robot comes, the service robot automatically stops.

A use method of the remote control robot service platform system comprises the following steps:

1) the user inputs user service requirements, user personal information, user available service robot types and required service time in the requirement acquisition unit.

The demand acquisition unit generates service request information according to the acquired information and sends the service request information to the processing unit.

2) The operator inputs personal information of the operator, service skills, support of the operating device, and service providing time in the service acquisition unit.

The operator generates operation request information according to the acquired information and sends the operation request information to the processing unit.

3) The processing unit decodes the service request information, matches the user service requirement with the user available service robot type, if the user available service robot type cannot provide the user service requirement, calls data of a service robot purchasing or leasing database, sends a service robot type data set capable of providing the user service requirement to the user display unit, and enters step 4), otherwise, enters step 5).

4) And the user display unit displays the data of the service robot type data set and ends the service.

5) The processing unit matches the service request information and the operation request information. And selecting an operator whose support condition of the operating equipment is matched with the type of at least one service robot available for the user and which includes a required service time period in the service time period, and respectively sending the personal information and the service skill of the operator to the user display unit.

6) And the user display unit displays the service robot type and the service prompt information which are selected in the required service time to the user according to a preset sequencing rule.

The user selects an operator and a service robot type providing a service through the user display unit and transmits to the operator display unit.

7) The operator display unit displays user personal information, user service requirements, user available service robot types, and service times.

8) The operator operates the service robot through the operator display unit.

The technical effect of the invention is undoubted, and the invention solves the problem of coordination and docking between the user's needs and the operator's provision of services. On one hand, the remote control robot service platform system provided by the invention determines the type of the service robot selected by the required service time and the corresponding service personnel information thereof by acquiring the service requirement, the personal information, the service robot condition and the required service time of the user. On the other hand, by acquiring the personal information, the service skill, the support condition of the operating equipment and the time for providing the service of the operator, determining the service personnel corresponding to the required service according to the matching algorithm and pushing the service personnel to the user display unit and the operator display unit, the problems of coordination and butt joint of the user requirement and the service provided by the operator are solved, so that the user can select the service which is most suitable for the user according to the service prompt information.

Drawings

Fig. 1 is a block diagram of a structure of a remote manipulation robot service platform system.

Fig. 2 is a flow chart of a customized teleoperational robotic service.

In the figure, a demand acquisition unit 1, a service acquisition unit 2, a processing unit 3, a user display unit 4, and an operator display unit 5.

Detailed Description

The present invention is further illustrated by the following examples, but it should not be construed that the scope of the above-described subject matter is limited to the following examples. Various substitutions and alterations can be made without departing from the technical idea of the invention and the scope of the invention is covered by the present invention according to the common technical knowledge and the conventional means in the field.

Example 1:

referring to fig. 1 to 2, a remote operation and control robot service platform system includes a demand acquisition unit 1, a service acquisition unit 2, a processing unit 3, a user display unit 4, an operator display unit 5, a database, a service generation unit, and a supervision unit.

The demand acquisition unit 1 acquires user service demands, user personal information, types of service robots available for users and demand service time, generates service request information, and sends the service request information to the processing unit 3. The user personal information comprises personal information such as user name, gender, identification number and the like, and notes on special conditions such as personal contraindication (for example, fear of water) or user medical history (for example, user hearing impairment) and the like, and is used for registering account and identifying information, so that the user can conveniently retrieve the previous use record.

The service robot types include a remote control wheelchair, an auxiliary eating robot, an auxiliary walking robot, an auxiliary bathing robot, a cleaning robot, and a kitchen robot.

The service acquisition unit 2 acquires personal information, service skills, support of operating equipment, and service providing time of an operator, generates operation request information, and transmits the operation request information to the processing unit 3.

The processing unit 3 stores a service robot purchase or lease database including a plurality of service robot type data sets. Each service robot type data set includes at least 1 model service robot, a purchase channel, a rental channel, a purchase fee, and a rental fee of each model service robot.

The processing unit 3 decodes the service request information, matches the user service requirement with the user available service robot type, and if the user available service robot type cannot provide the user service requirement, calls data of a purchase or lease database of the service robot and sends a service robot type data set capable of providing the user service requirement to the user display unit 4.

If the service robot type available to the user can provide the user service requirement, the processing unit 3 matches the service request information with the operation request information. And selecting an operator whose support condition of the operating equipment is matched with the type of at least one service robot available for the user and which provides a service time period containing a required service time period, and respectively sending personal information and service skills of the operator to the user display unit 4.

The user display unit 4 displays data of the service robot type data set.

And the user display unit 4 displays the service robot type and the service prompt information selected in the required service time to the user according to a preset sequencing rule.

The preset sorting rule is that the preset sorting rule is sorted in a descending order according to the service function of the service robot.

The service prompt information comprises personal information of an operator, a service robot for providing service, service evaluation, accumulated service providing times of the operator, functions of the service robot and service cost.

The user selects an operator and a service robot type providing a service through the user display unit 4 and transmits to the operator display unit 5.

The operator display unit 5 displays user personal information, user service requirements, user available service robot types, and service times.

The operator operates the service robot through the operator display unit 5.

The database stores data of a demand acquisition unit 1, a service acquisition unit 2, a processing unit 3, a user display unit 4, and an operator display unit 5.

The database is stored in a computer readable storage medium.

The service generation unit generates a service order according to the service robot type and the service time selected by the user.

The service generation unit sends the service order to the operator display unit 5.

And the supervision unit sets the automatic stop time of the service robot and the running range of the service robot according to the service time and the service range selected by the user.

When the operator operates the service robot to move out of the service robot driving range, the service robot automatically stops.

When the automatic stop time of the service robot comes, the service robot automatically stops.

The supervision unit sets the automatic stop time and the robot running range for the robot according to the service time and the service range set by the user, and the user can call the running state and the action track of the robot in the system to ensure safety.

Example 2:

a use method of the remote control robot service platform system comprises the following steps:

1) the user inputs a user service demand, user personal information, a user available service robot type, and a demand service time in the demand acquisition unit 1.

The demand acquisition unit 1 generates service request information according to the acquired information, and sends the service request information to the processing unit 3.

2) The operator inputs personal information of the operator, service skills, support of the operating device, and service providing time in the service acquisition unit 2.

The operator generates operation request information from the acquired information and sends it to the processing unit 3.

3) The processing unit 3 decodes the service request information, matches the user service requirement with the user available service robot type, if the user available service robot type cannot provide the user service requirement, calls data of a purchase or lease database of the service robot, sends a service robot type data set capable of providing the user service requirement to the user display unit 4, and goes to step 4), otherwise, goes to step 5).

4) And the user display unit 4 displays the data of the service robot type data set and ends the service.

5) The processing unit 3 matches the service request information and the operation request information. And selecting an operator whose support condition of the operating equipment is matched with the type of at least one service robot available for the user and which provides a service time period containing a required service time period, and respectively sending personal information and service skills of the operator to the user display unit 4.

6) And the user display unit 4 displays the service robot type and the service prompt information selected in the required service time to the user according to a preset sequencing rule.

The user selects an operator and a service robot type providing a service through the user display unit 4 and transmits to the operator display unit 5.

7) The operator display unit 5 displays user personal information, user service requirements, user available service robot types, and service times.

8) The operator operates the service robot through the operator display unit 5.

Example 3:

the remote operation and control robot service platform system comprises a demand acquisition unit 1, a service acquisition unit 2, a processing unit 3, a user display unit 4, an operator display unit 5, a database, a service generation unit and a supervision unit.

The demand acquisition unit 1 is used for acquiring service demands, personal information, service robot conditions and demand service time of users, and the unit runs on electronic terminals such as mobile phones and computers in the form of APP, application programs or web forms.

The requirement acquisition unit 1 is specifically configured to receive a service requirement, personal information, a service robot condition, and a required service time selected by a user through a user interface of the system.

The service acquisition unit 2 is used for acquiring personal information, service skills, support conditions of operating equipment and service providing time of an operator, and the unit runs on an electronic terminal such as a mobile phone and a computer in the form of APP, application programs or web page forms.

The processing unit 3 determines the service personnel corresponding to the required service according to the matching algorithm and pushes the service personnel to the user display unit and the operator display unit according to the service requirement, the personal information, the service robot condition and the required service time provided by the requirement acquisition unit and the personal information, the service skill, the operating equipment support condition and the service providing time provided by the service acquisition unit.

The user display unit 4 is used for displaying the service robot types selected in the required service time and the corresponding service prompt information to the user according to a preset sequencing rule, and the unit operates in electronic terminals such as mobile phones and computers in the form of APP, application programs or webpage forms.

The user display unit is specifically used for displaying service operator information, required equipment, customization times (namely, accumulated service providing times of operators), service evaluation, service functions and service cost of various different functions to a user according to a service robot type, equipment support condition and service time selected by the user and a sequencing rule of service functions from more to less.

And the user display unit is specifically used for displaying channels and expenses for purchasing or renting the required equipment to the user according to the condition of the equipment required by the service robot.

The operator display unit 5 is used for displaying the service robot type and the service time after the user confirms to receive the service, and the unit is operated in electronic terminals such as mobile phones and computers in the form of APP, application programs or web page forms.

The operator display unit is specifically used for displaying service requirements, personal information, service robot conditions and required service time of the user to the operator according to the service selected by the user.

The service generation unit is used for generating orders according to the robot type selected by the user and the service time.

The service generation unit generates an order according to the service robot type and the service time selected by the user, so that order distribution is realized according to the order, the user selects the service robot type most suitable for the user, and the use experience of the user is improved.

The supervision unit is used for setting the automatic stop time of the robot according to the service time and the service range selected by the user, stipulating the running range of the robot and limiting the service time and the service range of an operator.

Example 4:

a use process of the remote control robot service platform system is as follows:

1) and acquiring the service requirement, personal information, service robot condition and required service time of the user.

In practical application, a user sends service request information in the form of an APP, an application program or a webpage form at an electronic terminal such as a mobile phone and a computer to request remote service of a robot. Therefore, the service requirement, the personal information, the service robot condition and the required service time of the user can be placed in the service request information, so that the robot service platform system can obtain the service requirement, the personal information, the service robot condition and the required service time of the user from the service request information by analyzing the service request.

After a user starts a service platform program, service request information is sent through preset operation, wherein the service request information comprises but is not limited to service requirements, personal information, service robot conditions and required service time. The service platform system receives the service request information sent by the user equipment to acquire the service requirement, personal information, service robot condition and required service time customized by the user at this time for subsequent service recommendation.

2) Personal information of an operator, service skills, support of operating equipment and service providing time are acquired.

In practical application, an operator sends operation request information in the form of an APP, an application program or a webpage form at an electronic terminal such as a mobile phone and a computer to request the robot to remotely operate. Therefore, the personal information, the service skill, the support condition of the operating equipment (namely, the equipment which can be operated by the operator) and the service providing time of the operator can be placed in the operation request information, so that the robot service platform system can obtain the personal information, the service skill, the support condition of the operating equipment and the service providing time of the operator from the operation request information by analyzing the operation request.

After the operator starts the service platform program, the operator first sends operation request information through a predetermined operation, wherein the operation request information includes, but is not limited to, personal information of the operator, service skills, support conditions of operating equipment, and service providing time. The service platform system receives the operation request information sent by the operator equipment to acquire the personal information, the service skill, the support condition of the operation equipment and the service providing time of the operator so as to be recommended by the user subsequently.

3) And determining service personnel corresponding to the required service according to a matching algorithm according to the user requirement, the personal information, the service robot condition and the required service time of the user, and the personal information, the service skill, the operating equipment support condition and the service providing time of an operator.

The method comprises the steps of screening out operators capable of providing service through matching of required service time input by a user and service providing time input by an operator, matching according to the condition of a service robot owned by the user, service skills capable of being carried out by the operator and the supporting condition of operating equipment, and finally screening out operators capable of carrying out the service.

4) And displaying the type of the service robot selected in the required service time and the corresponding operator information to the user according to a preset sequencing rule.

After the service personnel corresponding to the required service are determined according to the matching algorithm according to the user requirement, the personal information, the service robot condition and the required service time of the user and the personal information, the service skill, the operating equipment support condition and the service providing time of the operator, the various service robot types for selection and the service robot prompt information corresponding to the service robot types are displayed to the user according to the preset sequencing rule, so that the user can select the proper service robot type according to the self requirement to complete the service, and the use experience of the user is improved.

The service robot prompting information at least comprises operator information, required equipment, accumulated service providing times of operators, service evaluation, service functions and service cost.

The preset arrangement rule comprises the following steps: and according to the sequencing rule of the service functions from more to less, displaying the information of service operators, required equipment and accumulated service providing times of operators, service evaluation, service functions and service cost with various different functions to the user.

According to the service requirements selected by the user, all service robot types suitable for the service requirements and the service robot prompt information corresponding to the service robot types are displayed for the user, so that the user can select the suitable service robot types according to the self requirements, and the use experience of the user is improved.

The system displays channels and expenses for purchasing or renting required equipment to the user according to the service requirement selected by the user and the equipment condition required by the service robot, and enables the user to customize more service types for use after the user purchases or rents the required equipment to obtain the qualification of the remote service of the robot, so that the use experience of the user is improved.

5) And according to the service selected by the user, displaying the service requirement, personal information, service robot condition and required service time of the user to an operator.

After the user selects the customized service, the system sends the service information including the service requirement, the personal information, the service robot condition and the required service time of the user to an operator display unit, and displays the service content to the operator.

The service robot types may include remote control wheelchairs, auxiliary eating robots, auxiliary walking robots, auxiliary bathing robots, cleaning robots, kitchen robots, and the like.

It is understood that the service robot types are only used for explaining the embodiments of the present invention, and are not limited to the technical solution of the present invention, and besides, the service robot types may also include a sweeping robot, a monitoring robot, and the like, and further, service robot types corresponding to more service types may be added subsequently, which is not specifically limited by the present invention.