阅读说明：本技术 一种质差的定界方法、装置及设备 (Quality difference delimiting method, device and equipment ) 是由 李祯盛 黄栋 陈晞 罗卫鸿 杨慰民 于 2019-04-25 设计创作，主要内容包括：本发明实施例公开了一种质差的定界方法、装置及设备,所述方法包括：获取出现质差的目标设备所在的网络拓扑结构信息,其中,所述网络拓扑结构信息包括各层级设备链接信息,各层级包含的设备性能数据；基于所述各层级设备链接信息,确定与所述目标设备的对应的目标链接设备,其中,所述目标链接设备包括与所述目标设备处于相同层级的链接设备和所述目标设备的上层链接设备；基于预定检测规则,对所述目标链接设备进行质差检测,得到检测结果；基于所述检测结果,对所述目标设备出现的质差进行定界。通过本方法,可以根据对目标设备对应的目标链接设备的检测结果,对目标设备出现的质差进行定界,可以提高质差问题定界的准确率,提高用户体验。(The embodiment of the invention discloses a quality difference delimiting method, a quality difference delimiting device and quality difference delimiting equipment, wherein the method comprises the following steps: acquiring network topology structure information of a target device with poor quality, wherein the network topology structure information comprises device link information of each level and device performance data contained in each level; determining a target link device corresponding to the target device based on the device link information of each hierarchy, wherein the target link device comprises a link device at the same hierarchy as the target device and an upper link device of the target device; performing quality difference detection on the target link equipment based on a preset detection rule to obtain a detection result; and delimiting the quality difference of the target equipment based on the detection result. According to the method, the quality difference of the target equipment can be delimited according to the detection result of the target link equipment corresponding to the target equipment, the accuracy of delimitation of the quality difference problem can be improved, and the user experience is improved.)

1. A method for delimitation of a quality difference, the method comprising:

acquiring network topology structure information of a target device with poor quality, wherein the network topology structure information comprises device link information of each level and device performance data contained in each level;

determining a target link device corresponding to the target device based on the device link information of each hierarchy, wherein the target link device comprises a link device at the same hierarchy as the target device and an upper link device of the target device;

Performing quality difference detection on the target link equipment based on a preset detection rule to obtain a detection result;

and delimiting the quality difference of the target equipment based on the detection result.

2. The method according to claim 1, wherein the performing quality difference detection on the target link device based on a predetermined detection rule to obtain a detection result comprises:

acquiring first performance data of link equipment of the target equipment at the same level;

if the first performance data is not smaller than a preset first performance threshold, the detection result indicates that the link equipment of the target equipment in the same level has no quality difference;

if the first performance data is smaller than a preset first performance threshold, acquiring second performance data of an upper layer link device of the target device;

if the second performance data is not smaller than a preset second performance threshold, the detection result indicates that the link devices of the target device in the same level have poor quality, and the link devices of the upper layer of the target device do not have poor quality;

if the second performance data is smaller than a preset second performance threshold, acquiring third performance data of the link equipment in the same level as the upper link equipment;

And if the third performance data is not less than a preset third performance threshold, the detection result is that the quality difference occurs in the upper-layer link equipment of the target equipment, and the quality difference does not occur in the link equipment of the upper-layer link equipment in the same level.

3. The method of claim 2, wherein delimiting the quality difference occurring with the target device based on the detection result comprises:

if the detection result indicates that the link equipment of the target equipment in the same level has no quality difference, the delimitation result of the quality difference of the target equipment indicates that the quality difference of a link between the target equipment and the upper-layer link equipment of the target equipment occurs;

if the detection result indicates that the link equipment of the target equipment in the same level has poor quality and the upper link equipment of the target equipment does not have poor quality, the delimitation result of the poor quality of the target equipment indicates that the link between the target equipment and the upper link equipment of the target equipment has poor quality;

if the detection result is that the quality difference occurs in the upper-layer link equipment of the target equipment, and the quality difference does not occur in the link equipment of the same level in the upper-layer link equipment, the delimitation result of the quality difference occurring in the target equipment is that the quality difference occurs in the upper-layer link equipment and the link between the upper-layer link equipment of the upper-layer link equipment.

4. The method according to claim 1, wherein the obtaining of the network topology information where the target device with poor quality is located comprises:

acquiring information of a target user;

determining a matched first device based on the information of the target user;

acquiring performance data of the first device about a target service, wherein the performance data of the target service includes but is not limited to an average download rate of the target service within a first preset time length and a pause number within a second preset time length;

and if the performance data of the first equipment is lower than a preset performance threshold, determining that the first equipment is target equipment with poor quality, and acquiring network topology structure information of the target equipment.

5. The method of claim 1, further comprising:

acquiring performance data of a network topology structure where the target equipment is located;

detecting performance data of a network topology structure where the target equipment is located based on a preset link performance threshold value to obtain a link detection result;

and determining whether the network topology structure of the target device is abnormal or not based on the link detection result.

6. The method of claim 5, wherein the performance data of the network topology includes, but is not limited to, link utilization and optical power;

the detecting the performance data of the network topology structure where the target device is located based on the preset link performance threshold to obtain a link detection result includes:

if the link utilization rate is greater than a preset utilization rate threshold value, determining that the network topological structure is a high-load link;

if the optical power is smaller than a preset power threshold value, determining that the network topological structure is a weak optical link;

the determining whether there is an abnormality in the network topology structure where the target device is located based on the link detection result includes:

and if the network topology structure is a high-load link and/or a weak light link, the network topology structure where the target equipment is located is abnormal.

7. The method of claim 1, wherein the network topology is comprised of one or more of an ONU fiber network unit device, a PON passive fiber network port device, an OLT optical line termination device, a switch device, and a BRAS broadband remote access server.

8. An apparatus for delimiting differences in quality, the apparatus comprising:

The information acquisition module is used for acquiring network topological structure information of target equipment with poor quality, wherein the network topological structure information comprises equipment link information of each level and equipment performance data contained in each level;

the device determining module is used for determining a target link device corresponding to the target device based on the link information of the devices at different levels, wherein the target link device comprises a link device at the same level as the target device and an upper link device of the target device;

the result determining module is used for carrying out quality difference detection on the target link equipment based on a preset detection rule to obtain a detection result;

and the quality difference delimiting module is used for delimiting the quality difference of the target equipment based on the detection result.

9. An apparatus comprising a processor, a memory and a computer program stored on the memory and executable on the processor, the computer program, when executed by the processor, implementing the steps of the method for delimiting quality differences according to any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that a computer program is stored on the computer-readable storage medium, which computer program, when being executed by a processor, carries out the steps of the method for delimiting a quality difference according to any one of claims 1 to 7.

Technical Field

The present invention relates to the field of communications technologies, and in particular, to a quality difference delimiting method, apparatus, and device.

Background

With the continuous promotion and popularization of the broadband service quality of operators, the internet television service is developed rapidly, the user group grows up, and meanwhile, the complaint problem of poor internet television service quality of users also grows up.

At present, the delimitation method for the internet television user quality difference problem by an operator mainly judges whether broadband equipment fails or not according to reported alarm information, and if the broadband equipment fails, the delimitation result for the internet television user quality difference problem is the quality difference problem of the internet television user caused by the fact that the broadband equipment fails. For example, if a quality difference complaint of an internet television user is received, an alarm information query may be performed on a link where equipment of the internet television user is located, and if the alarm information of a certain equipment (such as a switch equipment) is queried to exist in the link, the quality difference complaint problem may be delimited as the quality difference complaint caused by a failure of the switch equipment.

However, when the internet television user quality difference problem is delimited by the method, if alarm information of the equipment in the link does not exist, all the equipment in the link needs to be manually detected to finally determine the equipment with the poor quality, in the process, more time cost and labor cost are consumed, so that the delimiting efficiency is low, and meanwhile, the problems of poor delimiting accuracy and poor user experience are caused.

Disclosure of Invention

The embodiment of the invention aims to provide a quality difference delimiting method, device and equipment, so as to solve the problems of poor delimiting accuracy, low delimiting efficiency and poor user experience when delimiting poor quality problem parts of Internet television users in the prior art.

To solve the above technical problem, the embodiment of the present invention is implemented as follows:

in a first aspect, an embodiment of the present invention provides a method for delimiting quality differences, where the method includes:

acquiring network topology structure information of a target device with poor quality, wherein the network topology structure information comprises device link information of each level and device performance data contained in each level;

determining a target link device corresponding to the target device based on the device link information of each hierarchy, wherein the target link device comprises a link device at the same hierarchy as the target device and an upper link device of the target device;

performing quality difference detection on the target link equipment based on a preset detection rule to obtain a detection result;

and delimiting the quality difference of the target equipment based on the detection result.

In a second aspect, an embodiment of the present invention provides an apparatus for delimiting quality differences, where the apparatus includes:

the information acquisition module is used for acquiring network topological structure information of target equipment with poor quality, wherein the network topological structure information comprises equipment link information of each level and equipment performance data contained in each level;

the device determining module is used for determining a target link device corresponding to the target device based on the link information of the devices at different levels, wherein the target link device comprises a link device at the same level as the target device and an upper link device of the target device;

the result determining module is used for carrying out quality difference detection on the target link equipment based on a preset detection rule to obtain a detection result;

and the quality difference delimiting module is used for delimiting the quality difference of the target equipment based on the detection result.

In a third aspect, an embodiment of the present invention provides an apparatus, including a processor, a memory, and a computer program stored on the memory and executable on the processor, where the computer program, when executed by the processor, implements the steps of the quality difference delimiting method provided in the foregoing embodiment.

In a fourth aspect, an embodiment of the present invention provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program implements the steps of the quality difference delimiting method provided in the foregoing embodiment.

As can be seen from the above technical solutions provided by the embodiments of the present invention, in the embodiments of the present invention, network topology information where a target device with poor quality is located is obtained, where the network topology information includes device link information of each hierarchy and device performance data included in each hierarchy, and then a target link device corresponding to the target device is determined based on the device link information of each hierarchy, where the target link device includes a link device at the same hierarchy as the target device and an upper link device of the target device, and then quality difference detection is performed on the target link device based on a predetermined detection rule to obtain a detection result, and finally, based on the detection result, the quality difference occurring in the target device is delimited. Therefore, the target link device corresponding to the target device with poor quality can be detected, and then the poor quality of the target device is delimited according to the detection result, not only the link where the target device is located is detected, so that the accuracy of the delimitation of the poor quality is improved, but also the efficiency of the delimitation of the poor quality is correspondingly improved and the user experience is improved because the detection of the devices of all levels in the network topology structure where the target device is located is not required.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below, it is obvious that the drawings in the following description are only some embodiments described in the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.

FIG. 1 is a schematic flow chart of a quality difference delimiting method according to the present invention;

FIG. 2 is a schematic diagram of a network topology of the present invention;

FIG. 3 is a schematic flow chart of another quality difference delimiting method according to the present invention;

FIG. 4 is a schematic structural diagram of a poor quality delimiting apparatus according to the present invention;

fig. 5 is a schematic structural diagram of a poor delimiting device according to the present invention.

Detailed Description

The embodiment of the invention provides a quality difference delimiting method, device and equipment.

In order to make those skilled in the art better understand the technical solution of the present invention, the technical solution in the embodiment of the present invention will be clearly and completely described below with reference to the drawings in the embodiment of the present invention, and it is obvious that the described embodiment is only a part of the embodiment of the present invention, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.