阅读说明：本技术 一种自助办理入住的酒店服务系统 (Hotel service system for self-service check-in ) 是由 田同明 田同勇 于 2021-07-19 设计创作，主要内容包括：本发明涉及了一种自助办理入住的酒店服务系统,所述系统包括：人机交互系统、身份信息获取系统、支付系统、循环收发卡机和后台服务器。本发明的系统可实现自动身份验证、自助入住业务办理、房卡发放、自助退房业务办理及房卡吞回等功能,实现了酒店的自动入住,提高了入住效率,节约了人力成本。(The invention relates to a hotel service system for self-help check-in, which comprises: the system comprises a human-computer interaction system, an identity information acquisition system, a payment system, a circulating card receiving and sending machine and a background server. The system can realize the functions of automatic identity verification, self-service check-in service handling, house card issuing, self-service check-out service handling, house card swallowing, and the like, realizes the automatic check-in of the hotel, improves the check-in efficiency, and saves the labor cost.)

1. A self-service check-in hotel services system, the system comprising:

the system comprises a human-computer interaction system, an identity information acquisition system, a payment system, a circulating card receiving and sending machine and a background server;

the human-computer interaction system, the identity information acquisition system, the payment system and the circulating card receiving and dispatching machine are all connected with the background server; the background server is connected with the hotel server;

the identity information acquisition system is used for acquiring identity information of a user and sending the identity information to the background server, and the background server is used for carrying out identity authentication according to the identity information;

the background server is also used for performing check-in service transaction in an interactive mode with the hotel server after the identity authentication is passed, and generating check-in information;

the payment system is used for generating payment information according to the check-in information, and sending a notification of successful payment to the background server when the user successfully pays;

the background server is also used for controlling the circular card receiving and dispatching machine to dispatch the house card to the user after receiving the notice of successful payment;

the background server is also used for performing the check-out service transaction in a mode of interacting with the hotel server, and controlling the circulating card receiving and dispatching machine to swallow the check-in card after the check-out service transaction is completed.

2. The self-service check-in hotel service system according to claim 1, wherein the identity information acquisition system comprises an identity card reader and a camera;

the identity card reader and the camera are both connected with the background server;

the identity card reader is used for acquiring encrypted information of a user identity card and sending the encrypted information of the user identity card to the background server;

the camera is used for shooting head portrait information of a user to obtain first head portrait information and sending the first head portrait information to the background server;

the background server interacts with the identity authentication system through the hotel server, sends the encrypted information of the user identity card to the identity authentication system, and acquires second head portrait information obtained by carrying out public security decoding on the encrypted information of the user identity card from the identity authentication system;

the background server is further used for comparing and verifying the first head portrait information and the second head portrait information to determine whether the first head portrait information and the second head portrait information represent the head portraits of the same person, and when the first head portrait information and the second head portrait information represent the head portraits of the same person, the identity verification is determined to be passed.

3. The hotel service system of claim 2, wherein the backend server is further configured to compare and verify the first avatar information and the second avatar information, and determine whether the first avatar information and the second avatar information are of the same person according to a specific implementation method of:

acquiring a plurality of salient points of the first head portrait information and a plurality of salient points of the second head portrait information respectively based on the side contour lines of the human face;

inputting the plurality of salient points of the first avatar information and the plurality of salient points of the second avatar information into the neural network model respectively to obtain a local feature vector corresponding to the first avatar information and a local feature vector corresponding to the second avatar information;

calculating the cosine similarity of the local feature vector corresponding to the first head portrait information and the local feature vector corresponding to the second head portrait information;

and determining whether the first head portrait information and the second head portrait information are head portraits of the same person or not according to the cosine similarity.

4. The self-service check-in hotel service system of claim 1, wherein the human-computer interaction system is a dual touch screen display.

5. The self-service check-in hotel service system according to claim 1, wherein the circular card transceiver is a TTCE-D1000 circular electric card transceiver.

6. A method of self-service check-in, the method comprising the steps of:

acquiring identity information of a user, and performing identity verification according to the identity information;

after the identity authentication is passed, performing check-in service handling to generate check-in information;

generating payment information according to the check-in information;

when the user pays successfully, the circulating receiving and dispatching card machine is controlled to issue the house card to the user;

and (4) performing the check-out service transaction, and controlling the circulating receiving and dispatching card machine to swallow the house card after the check-out service transaction is completed.

7. The self-service check-in method according to claim 6, wherein the obtaining identity information of the user and performing identity verification according to the identity information specifically comprises:

acquiring encrypted information of a user identity card, and sending the encrypted information of the user identity card to the background server;

shooting head portrait information of a user to obtain first head portrait information;

through interaction with an identity authentication system, sending the encrypted information of the user identity card to the identity authentication system, and acquiring second head portrait information of the encrypted information of the user identity card from the identity authentication system after public security decoding;

and comparing and verifying the first head portrait information and the second head portrait information to determine whether the head portraits of the same person exist, and determining that the identity verification is passed when the first head portrait information and the second head portrait information represent the head portraits of the same person.

8. The self-service check-in method according to claim 7, wherein the specific implementation method for comparing and verifying the first avatar information and the second avatar information to determine whether the avatars of the same person are the following steps:

acquiring a plurality of salient points of the first head portrait information and a plurality of salient points of the second head portrait information respectively based on the side contour lines of the human face;

inputting the plurality of salient points of the first avatar information and the plurality of salient points of the second avatar information into the neural network model respectively to obtain a local feature vector corresponding to the first avatar information and a local feature vector corresponding to the second avatar information;

calculating the cosine similarity of the local feature vector corresponding to the first head portrait information and the local feature vector corresponding to the second head portrait information;

and determining whether the first head portrait information and the second head portrait information are head portraits of the same person or not according to the cosine similarity.

9. The self-service check-in method of claim 7, wherein the comparing and verifying the first avatar information and the second avatar information to determine whether the first avatar information and the second avatar information represent an avatar of the same person, and when the first avatar information and the second avatar information represent an avatar of the same person, determining that the identity verification is passed, previously comprising:

through interaction with the identity authentication system, the encrypted information of the user identity card is sent to the identity authentication system, and identity alarm information is obtained from the identity authentication system; the identity alarm information comprises identity card expiration and identity card decoding failure.

Technical Field

The invention relates to the technical field of artificial intelligence, in particular to a hotel service system for self-help check-in.

Background

Most of the existing hotel check-in services are manual, time and labor are wasted, and how to realize automatic check-in of the hotel becomes a technical problem to be solved urgently.

Disclosure of Invention

The invention aims to provide a hotel service system for self-service check-in so as to realize automatic check-in of a hotel.

In order to achieve the purpose, the invention provides the following scheme:

the invention provides a hotel service system for self-help check-in, which comprises:

the system comprises a human-computer interaction system, an identity information acquisition system, a payment system, a circulating card receiving and sending machine and a background server;

the human-computer interaction system, the identity information acquisition system, the payment system and the circulating card receiving and dispatching machine are all connected with the background server; the background server is connected with the hotel server;

the identity information acquisition system is used for acquiring identity information of a user and sending the identity information to the background server, and the background server is used for carrying out identity authentication according to the identity information;

the background server is also used for performing check-in service transaction in an interactive mode with the hotel server after the identity authentication is passed, and generating check-in information;

the payment system is used for generating payment information according to the check-in information, and sending a notification of successful payment to the background server when the user successfully pays;

the background server is also used for controlling the circular card receiving and dispatching machine to dispatch the house card to the user after receiving the notice of successful payment;

the background server is also used for performing the check-out service transaction in a mode of interacting with the hotel server, and controlling the circulating card receiving and dispatching machine to swallow the check-in card after the check-out service transaction is completed.

Optionally, the identity information acquiring system includes an identity card reader and a camera;

the identity card reader and the camera are both connected with the background server;

the identity card reader is used for acquiring encrypted information of a user identity card and sending the encrypted information of the user identity card to the background server;

the camera is used for shooting head portrait information of a user to obtain first head portrait information and sending the first head portrait information to the background server;

the background server interacts with the identity authentication system through the hotel server, sends the encrypted information of the user identity card to the identity authentication system, and acquires second head portrait information obtained by carrying out public security decoding on the encrypted information of the user identity card from the identity authentication system;

the background server is further used for comparing and verifying the first head portrait information and the second head portrait information to determine whether the first head portrait information and the second head portrait information represent the head portraits of the same person, and when the first head portrait information and the second head portrait information represent the head portraits of the same person, the identity verification is determined to be passed.

Optionally, the background server is further configured to compare and verify the first avatar information and the second avatar information, and a specific implementation method for determining whether the first avatar information and the second avatar information are the same person includes:

acquiring a plurality of salient points of the first head portrait information and a plurality of salient points of the second head portrait information respectively based on the side contour lines of the human face;

inputting the plurality of salient points of the first avatar information and the plurality of salient points of the second avatar information into the neural network model respectively to obtain a local feature vector corresponding to the first avatar information and a local feature vector corresponding to the second avatar information;

calculating the cosine similarity of the local feature vector corresponding to the first head portrait information and the local feature vector corresponding to the second head portrait information;

and determining whether the first head portrait information and the second head portrait information are head portraits of the same person or not according to the cosine similarity.

Optionally, the human-computer interaction system is a dual touch screen display.

Optionally, the card recycling and receiving machine is a TTCE-D1000 recycling electric card recycling and receiving machine.

A method of self-service check-in, the method comprising the steps of:

acquiring identity information of a user, and performing identity verification according to the identity information;

after the identity authentication is passed, performing check-in service handling to generate check-in information;

generating payment information according to the check-in information;

when the user pays successfully, the circulating receiving and dispatching card machine is controlled to issue the house card to the user;

and (4) performing the check-out service transaction, and controlling the circulating receiving and dispatching card machine to swallow the house card after the check-out service transaction is completed.

Optionally, the obtaining identity information of the user and performing identity authentication according to the identity information specifically include:

acquiring encrypted information of a user identity card, and sending the encrypted information of the user identity card to the background server;

shooting head portrait information of a user to obtain first head portrait information;

through interaction with an identity authentication system, sending the encrypted information of the user identity card to the identity authentication system, and acquiring second head portrait information of the encrypted information of the user identity card from the identity authentication system after public security decoding;

and comparing and verifying the first head portrait information and the second head portrait information to determine whether the head portraits of the same person exist, and determining that the identity verification is passed when the first head portrait information and the second head portrait information represent the head portraits of the same person.

Optionally, the specific implementation method for comparing and verifying the first avatar information and the second avatar information to determine whether the first avatar information and the second avatar information are the same person includes:

acquiring a plurality of salient points of the first head portrait information and a plurality of salient points of the second head portrait information respectively based on the side contour lines of the human face;

inputting the plurality of salient points of the first avatar information and the plurality of salient points of the second avatar information into the neural network model respectively to obtain a local feature vector corresponding to the first avatar information and a local feature vector corresponding to the second avatar information;

calculating the cosine similarity of the local feature vector corresponding to the first head portrait information and the local feature vector corresponding to the second head portrait information;

and determining whether the first head portrait information and the second head portrait information are head portraits of the same person or not according to the cosine similarity.

Optionally, comparing and verifying the first avatar information and the second avatar information to determine whether the first avatar information and the second avatar information represent an avatar of the same person, and when the first avatar information and the second avatar information represent an avatar of the same person, determining that the identity verification is passed, where the method includes:

through interaction with the identity authentication system, the encrypted information of the user identity card is sent to the identity authentication system, and identity alarm information is obtained from the identity authentication system; the identity alarm information comprises identity card expiration and identity card decoding failure.

According to the specific embodiment provided by the invention, the invention discloses the following technical effects:

the invention discloses a hotel service system for self-help check-in, which comprises: the system comprises a human-computer interaction system, an identity information acquisition system, a payment system, a circulating card receiving and sending machine and a background server. The system can realize the functions of automatic identity verification, self-service check-in service handling, house card issuing, self-service check-out service handling, house card swallowing, and the like, realizes the automatic check-in of the hotel, improves the check-in efficiency, and saves the labor cost.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings without inventive exercise.

FIG. 1 is a schematic structural diagram of a self-service check-in hotel service system according to the present invention;

FIG. 2 is a diagram of an example of a self-service check-in hotel service system according to the present invention;

FIG. 3 is a block diagram of an example human-computer interaction system provided by the present invention;

fig. 4 is a diagram showing an example of the card recycling and dispatching machine provided by the present invention.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

The invention aims to provide a hotel service system for self-service check-in so as to realize automatic check-in of a hotel.

In order to make the aforementioned objects, features and advantages of the present invention comprehensible, embodiments accompanied with figures are described in further detail below.

As shown in fig. 1 and 2, the present invention provides a self-service check-in hotel service system, comprising:

the system comprises a human-computer interaction system 1, an identity information acquisition system 2, a payment system 3, a circulating card receiving and dispatching machine 4 and a background server 5; the human-computer interaction system, the identity information acquisition system, the payment system and the circulating card receiving and dispatching machine are all connected with the background server; the background server is connected with the hotel server; the identity information acquisition system is used for acquiring identity information of a user and sending the identity information to the background server, and the background server is used for carrying out identity authentication according to the identity information; the background server is also used for performing check-in service transaction in an interactive mode with the hotel server after the identity authentication is passed, and generating check-in information; the method specifically comprises the steps of obtaining guest room information from a hotel server, sending preset information to the man-machine interaction system for selection by a user, completing check-in service handling, and generating check-in information; the payment system is used for generating payment information according to the check-in information, and sending a notification of successful payment to the background server when the user successfully pays; the background server is also used for controlling the circular card receiving and dispatching machine to dispatch the house card to the user after receiving the notice of successful payment; the background server is also used for performing the check-out service transaction in a mode of interacting with the hotel server, and controlling the circulating card receiving and dispatching machine to swallow the check-in card after the check-out service transaction is completed.

The hotel service system provided by the invention interacts with the hotel server, not only can realize room source synchronization with the hotel server, but also can complete self-help check-in of users of the preset orders existing in the hotel server.

As a preferred embodiment, but not limited to this embodiment, the identity information acquisition system includes an identity card reader and a camera; the identity card reader and the camera are both connected with the background server; the identity card reader is used for acquiring encrypted information of a user identity card and sending the encrypted information of the user identity card to the background server; the camera is used for shooting head portrait information of a user to obtain first head portrait information and sending the first head portrait information to the background server; the background server interacts with an identity authentication system (such as a public security system) through the hotel server, sends the encrypted information of the user identity card to the identity authentication system, and acquires second head portrait information obtained by the encrypted information of the user identity card from the identity authentication system and performing public security decoding on the encrypted information; the background server is further used for comparing and verifying the first head portrait information and the second head portrait information to determine whether the first head portrait information and the second head portrait information represent the head portraits of the same person, and when the first head portrait information and the second head portrait information represent the head portraits of the same person, the identity verification is determined to be passed. The identity card reader is a second-generation identity card reader and accords with the GA450/IGA450 standard of the Ministry of public security. The camera is a 3D structured light high-definition living body camera.

As a preferred embodiment, but not limited to this embodiment, the backend server is further configured to compare and verify the first avatar information and the second avatar information, and a specific implementation method for determining whether the avatars of the same person are the following: acquiring a plurality of salient points of the first head portrait information and a plurality of salient points of the second head portrait information respectively based on the side contour lines of the human face; inputting the plurality of salient points of the first avatar information and the plurality of salient points of the second avatar information into the neural network model respectively to obtain a local feature vector corresponding to the first avatar information and a local feature vector corresponding to the second avatar information; calculating the cosine similarity of the local feature vector corresponding to the first head portrait information and the local feature vector corresponding to the second head portrait information; and determining whether the first head portrait information and the second head portrait information are head portraits of the same person or not according to the cosine similarity.

As shown in fig. 3, the human-computer interaction system is a dual touch screen display. The specific configuration is as follows:

8 inches for the main screen and 5 inches for the secondary screen, 155mm 220mm 330mm (width, height, thickness); the built-in 4G network card can use WIFI, and the external USB interface thermal sensitive receipt printer.

As shown in fig. 4, the card recycling and receiving machine is a TTCE-D1000 recycling electric card recycling and receiving machine. The specific configuration is as follows:

size: 181mm 134mm 251 (width and height and thickness);

the functions are as follows: the automatic circulating receiving and sending card can be used repeatedly, the card is not used for reminding by self, and a computer mainboard is arranged in the automatic circulating receiving and sending card to be connected with a domestic and foreign mainstream door lock system.

The hotel service system also has the function of adding with the resident and the function of joining with the group guest during the check-in business transaction.

The invention also provides a self-service check-in method, which comprises the following steps:

acquiring identity information of a user, and performing identity verification according to the identity information, specifically comprising:

and acquiring encrypted information of the user identity card, and sending the encrypted information of the user identity card to the background server.

The head portrait information of the user is shot to obtain first head portrait information.

And through interaction with the identity authentication system, sending the encrypted information of the user identity card to the identity authentication system, and acquiring the second head portrait information of the encrypted information of the user identity card from the identity authentication system after public security decoding.

And comparing and verifying the first head portrait information and the second head portrait information to determine whether the head portraits of the same person exist, and determining that the identity verification is passed when the first head portrait information and the second head portrait information represent the head portraits of the same person.

The specific implementation method for comparing and verifying the first avatar information and the second avatar information to determine whether the avatars of the same person are the same person is as follows: acquiring a plurality of salient points of the first head portrait information and a plurality of salient points of the second head portrait information respectively based on the side contour lines of the human face; inputting the plurality of salient points of the first avatar information and the plurality of salient points of the second avatar information into the neural network model respectively to obtain a local feature vector corresponding to the first avatar information and a local feature vector corresponding to the second avatar information; calculating the cosine similarity of the local feature vector corresponding to the first head portrait information and the local feature vector corresponding to the second head portrait information; and determining whether the first head portrait information and the second head portrait information are head portraits of the same person or not according to the cosine similarity.

Comparing and verifying the first head portrait information and the second head portrait information to determine whether the head portraits of the same person exist, and when the first head portrait information and the second head portrait information represent the head portraits of the same person, determining that the identity verification is passed, wherein the method comprises the following steps: through interaction with the identity authentication system, the encrypted information of the user identity card is sent to the identity authentication system, and identity alarm information is obtained from the identity authentication system; the identity alarm information comprises identity card expiration and identity card decoding failure.

After the identity authentication is passed, performing check-in service handling to generate check-in information;

generating payment information according to the check-in information;

when the user pays successfully, the circulating receiving and dispatching card machine is controlled to issue the house card to the user;

and (4) performing the check-out service transaction, and controlling the circulating receiving and dispatching card machine to swallow the house card after the check-out service transaction is completed.

According to the specific embodiment provided by the invention, the invention discloses the following technical effects:

the invention discloses a hotel service system for self-help check-in, which comprises: the system comprises a human-computer interaction system, an identity information acquisition system, a payment system, a circulating card receiving and sending machine and a background server. The system can realize the functions of automatic verification of the user identity, automatic check-in service handling, room card issuing, automatic check-out service handling, room card swallowing, and the like, realizes the automatic check-in of the hotel, improves the check-in efficiency, and saves the labor cost.

The embodiments in the present description are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.

The principles and embodiments of the present invention have been described herein using specific examples, which are provided only to help understand the method and the core concept of the present invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, the specific embodiments and the application range may be changed. In view of the above, the present disclosure should not be construed as limiting the invention.