阅读说明：本技术 一种解决现金设备交易纠纷的方法 (Method for solving transaction disputes of cash equipment ) 是由 孙成通 姜涛 孙宾 于 2019-09-29 设计创作，主要内容包括：本发明公开了一种解决现金设备交易纠纷的方法,设置一个摄像头记录客户的影像；设置一个高速摄像头记录现金设备出、入钞口的影像；设置一个高速摄像头记录经过设备通道的钞票影像；设置一个视频处理器,具有多路视频流输入能力、联网功能,为摄像头图像数据提供计算能力及存储能力；运行在视频处理器中的视频处理程序,具有视频数据处理、图形图像识别、视频检索回放、视频上传等功能；视频处理器受控于上位机,可实现视频录制的启动和停止,视频查询、回放,视频上传等功能。通过上述方式,本发明能够通过记录交易时客户的操作画面和过钞画面及张数,在交易纠纷发生后可以提供交易时客户操作细节及现金设备出入钞票的详细信息。(The invention discloses a method for solving transaction disputes of cash equipment, which is characterized in that a camera is arranged to record images of customers; arranging a high-speed camera to record images of a cash outlet and a cash inlet of the cash device; setting a high-speed camera to record the image of the bank note passing through the equipment channel; a video processor is arranged, has the input capability of multi-path video streams and the networking function, and provides the computing capability and the storage capability for the image data of the camera; the video processing program running in the video processor has the functions of video data processing, graphic image recognition, video retrieval playback, video uploading and the like; the video processor is controlled by the upper computer, and can realize the functions of starting and stopping video recording, video query and playback, video uploading and the like. Through the mode, the invention can provide the operation details of the customer during the transaction and the detailed information of the cash in and out of the bank note of the cash device after the transaction dispute occurs by recording the operation picture, the cash passing picture and the number of the customer during the transaction.)

1. A method of resolving a dispute between cash device transactions, comprising: setting a client image camera to record a client image, and setting a money inlet camera to record a money inlet and outlet image of the cash equipment; setting a channel camera to record a cash-passing image passing through an equipment channel; setting a video processor, wherein the video processor is provided with a multi-channel video recording module, a video integration module, a graphic image recognition module, a video retrieval and playback module, a video uploading module and a video storage module; the video processor is controlled by an upper computer through a data link, and the upper computer controls the video processor to start or close the video recording, video integration and video uploading module through instructions; the video processor establishes a file according to the transaction information transmitted by the upper computer, and records the customer image, the money inlet and outlet image and the money passing image in real time;

the method comprises the following specific steps:

step 1: the customer operating the cash device to initiate a cash transaction;

step 2: the upper computer sends the client related information and the transaction timestamp to the video processor and sends a video recording instruction;

and step 3: the video processor establishes a transaction file after receiving the information and the instruction, and starts the video recording module to record client images, money inlet and outlet images and money passing images;

and 4, step 4: when in deposit transaction, a customer puts the bank notes, the bank notes enter the equipment through the channel counting, or when in withdrawal transaction, the bank notes are discharged from the bank note box to the bank note outlet, the bank note outlet camera records the images of the passing bank notes, and the images are processed to add bank note identification information in the images;

and 5: when in deposit transaction, the customer enters the paper money and finishes taking away the paper money refusal; or when in withdrawal transaction, the customer takes away the bank notes;

step 6: the upper computer sends a transaction completion instruction to the video processor;

and 7: the video processor stops video recording after receiving the instruction and archives all videos in the transaction;

and 8: the video processor integrates a group of videos into one video, so that the occupation of storage is reduced, and the integrated video is uploaded to the server;

and step 9: when transaction disputes occur, the customer doubts or forgets the bank notes on the number of the bank notes;

step 10: an administrator logs in a server to check the video, or directly stops the cash device and checks the video in the local machine; the image recorded by the client image camera can determine who puts in and who takes the paper money; the number of the banknotes in and out of the cash equipment can be confirmed through the image recorded by the banknote port camera.

2. A method of resolving a dispute between cash device transactions as recited in claim 1, wherein: the video retrieval playback module can retrieve a group of video records under the same transaction through information such as customer information, transaction time and the like, counting information is added to a channel banknote-passing picture, and the counting information is added when each banknote passes through one banknote, so that the number of banknotes in and out can be visually observed when videos are browsed.

3. A method of resolving a dispute between cash device transactions as recited in claim 1, wherein: the video integration module integrates video source images of a plurality of cameras under the same transaction into a section of video for archiving, so that the occupation of videos on a storage is reduced, and the recording time is prolonged.

4. A method of resolving a dispute between cash device transactions as recited in claim 1, wherein: the video uploading module can upload videos to a server according to set server information.

Technical Field

The invention relates to the field of cash self-service equipment, in particular to a method for solving transaction disputes of cash equipment.

Background

The cash self-service equipment is self-service operation of customers, so that liability is difficult to clear after transaction disputes occur. For example, the customer claims to be in a cash legacy device, or the customer recognizes that the cash held by the customer is inconsistent with a deposit or withdrawal account. Once such a dispute occurs, the bank needs to block the site to clear the equipment, which seriously affects normal operation activities and wastes manpower. Moreover, once the counting of the cash device by the customer and the result of the bank note counting machine of the bank note box by the bank are not trusted, the established fact can not be approved by the customer, and the problem can be solved only through judicial channels. Therefore, a great deal of effort is paid by customers and banks, and social resources are wasted.

Disclosure of Invention

The invention mainly solves the technical problem of providing a method for solving the transaction dispute of cash equipment, which can conveniently and quickly restore the customer operation information and the detailed information of money in and out during the transaction in the mode of image data when the transaction dispute occurs, and can solve the dispute in time.

In order to solve the technical problems, the invention adopts a technical scheme that: there is provided a method of resolving a dispute between cash device transactions, comprising: setting a client image camera to record a client image, and setting a money inlet camera to record a money inlet and outlet image of the cash equipment; setting a channel camera to record a cash-passing image passing through an equipment channel; setting a video processor, wherein the video processor is provided with a multi-channel video recording module, a video integration module, a graphic image recognition module, a video retrieval and playback module, a video uploading module and a video storage module; the video processor is controlled by an upper computer through a data link, and the upper computer controls the video processor to start or close the video recording, video integration and video uploading module through instructions; the video processor establishes a file according to the transaction information transmitted by the upper computer, and records the customer image, the money inlet and outlet image and the money passing image in real time;

the method comprises the following specific steps:

step 1: the customer operating the cash device to initiate a cash transaction;

step 2: the upper computer sends the client related information and the transaction timestamp to the video processor and sends a video recording instruction;

and step 3: the video processor establishes a transaction file after receiving the information and the instruction, and starts the video recording module to record client images, money inlet and outlet images and money passing images;

and 4, step 4: when in deposit transaction, a customer puts the bank notes, the bank notes enter the equipment through the channel counting, or when in withdrawal transaction, the bank notes are discharged from the bank note box to the bank note outlet, the bank note outlet camera records the images of the passing bank notes, and the images are processed to add bank note identification information in the images;

and 5: when in deposit transaction, the customer enters the paper money and finishes taking away the paper money refusal; or when in withdrawal transaction, the customer takes away the bank notes;

step 6: the upper computer sends a transaction completion instruction to the video processor;

and 7: the video processor stops video recording after receiving the instruction and archives all videos in the transaction;

and 8: the video processor integrates a group of videos into one video, so that the occupation of storage is reduced, and the integrated video is uploaded to the server;

and step 9: when transaction disputes occur, the customer doubts or forgets the bank notes on the number of the bank notes;

step 10: an administrator logs in a server to check the video, or directly stops the cash device and checks the video in the local machine; the image recorded by the client image camera can determine who puts in and who takes the paper money; the number of the banknotes in and out of the cash equipment can be confirmed through the image recorded by the banknote port camera.

Furthermore, the video retrieval playback module can retrieve a group of video records under the same transaction through information such as customer information, transaction time and the like, counting information is added to a channel banknote-passing picture, and one banknote is added to each channel banknote-passing picture, so that the number of banknotes in and out can be visually observed when videos are browsed.

Furthermore, the video integration module integrates video source images of a plurality of cameras under the same transaction into a section of video for storage, so that the occupation of videos on a storage is reduced, and the recording time is prolonged.

Further, the video uploading module can upload videos to a server according to set server information.

The invention has the beneficial effects that: the invention can provide video evidence to intuitively restore the whole transaction process under the condition that the device counting bank note result is not approved after transaction disputes occur, and can determine the actual number of bank notes according to the channel bank note passing image. Disputes are solved in time, increase of operation cost caused by clearing of equipment by a bank blocking site is avoided, and human and material resource investment of a judicial approach of a bank under the condition that a customer does not recognize clearing results is avoided.

Drawings

FIG. 1 is a block diagram of a preferred embodiment of a method for resolving transaction disputes of a cash machine according to the present invention;

FIG. 2 is an operational flow diagram illustrating a method of resolving disputes between cash device transactions;

FIG. 3 is a flow chart illustrating a dispute handling method for resolving a dispute between cash device transactions;

the parts in the drawings are numbered as follows: 1. a client image camera; 2. a banknote port camera; 3. and a channel camera.

Detailed Description

The following detailed description of the preferred embodiments of the present invention, taken in conjunction with the accompanying drawings, will make the advantages and features of the invention easier to understand by those skilled in the art, and thus will clearly and clearly define the scope of the invention.

Referring to fig. 1 to 3, an embodiment of the present invention includes:

a method of resolving a dispute between cash device transactions, comprising: a client image camera 1 is arranged to record client images, and a cash port camera 2 is arranged to record cash inlet and outlet port images of cash equipment; a channel camera 3 is arranged to record the cash-passing image passing through the equipment channel; setting a video processor, wherein the video processor is provided with a multi-channel video recording module, a video integration module, a graphic image recognition module, a video retrieval and playback module, a video uploading module and a video storage module; the video processor is controlled by an upper computer through a data link, and the upper computer controls the video processor to start or close the video recording, video integration and video uploading module through instructions; the video processor establishes a file according to the transaction information transmitted by the upper computer, and records the customer image, the money inlet and outlet image and the money passing image in real time; the video retrieval playback module can retrieve a group of video records under the same transaction through information such as customer information, transaction time and the like, counting information is added to a channel banknote-passing picture, and the counting information is added when each banknote passes through one banknote, so that the number of banknotes in and out can be visually observed when videos are browsed. The video integration module integrates video source images of a plurality of cameras under the same transaction into a section of video for archiving, so that the occupation of videos on a storage is reduced, and the recording time is prolonged. The video uploading module can upload videos to a server according to set server information.

The method comprises the following specific steps:

step 1: the customer operating the cash device to initiate a cash transaction;

step 2: the upper computer sends the client related information and the transaction timestamp to the video processor and sends a video recording instruction;

and step 3: the video processor establishes a transaction file after receiving the information and the instruction, and starts the video recording module to record client images, money inlet and outlet images and money passing images;

and 4, step 4: when in deposit transaction, a customer puts the bank notes, the bank notes enter the equipment through the channel counting, or when in withdrawal transaction, the bank notes are discharged from the bank note box to the bank note outlet, the bank note outlet camera records the images of the passing bank notes, and the images are processed to add bank note identification information in the images;

and 5: when in deposit transaction, the customer enters the paper money and finishes taking away the paper money refusal; or when in withdrawal transaction, the customer takes away the bank notes;

step 6: the upper computer sends a transaction completion instruction to the video processor;

and 7: the video processor stops video recording after receiving the instruction and archives all videos in the transaction;

and 8: the video processor integrates a group of videos into one video, so that the occupation of storage is reduced, and the integrated video is uploaded to the server;

and step 9: when transaction disputes occur, the customer doubts or forgets the bank notes on the number of the bank notes;

step 10: an administrator logs in a server to check the video, or directly stops the cash device and checks the video in the local machine; the image recorded by the client image camera can determine who puts in and who takes the paper money; the number of the banknotes in and out of the cash equipment can be confirmed through the image recorded by the banknote port camera.

The invention can provide video evidence to intuitively restore the whole transaction process under the condition that the device counting bank note result is not approved after transaction disputes occur, and can determine the actual number of bank notes according to the channel bank note passing image. Disputes are solved in time, increase of operation cost caused by clearing of equipment by a bank blocking site is avoided, and human and material resource investment of a judicial approach of a bank under the condition that a customer does not recognize clearing results is avoided.

The above description is only an embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes performed by the present specification and drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.