阅读说明：本技术 一种基于地理位置信息的业务管理方法、系统、设备和介质 (Service management method, system, equipment and medium based on geographical position information ) 是由 周曦 姚志强 李继伟 张锦宇 于 2019-10-15 设计创作，主要内容包括：本发明提出一种基于地理位置信息的业务管理方法、系统、设备和介质,包括：创建交互业务档案,根据所述交互业务档案的地理位置信息获取业务轨迹信息,根据所述业务轨迹信息获取业务需求信息；其中,所述业务轨迹信息包括以下信息至少之一：业务信息、时间信息、地理位置信息；本发明通过预测客户业务需求,为客户办理业务提供数据参考,提高效率的同时可增强用户体验。(The invention provides a service management method, a system, equipment and a medium based on geographical position information, which comprises the following steps: creating an interactive service file, acquiring service track information according to geographical position information of the interactive service file, and acquiring service demand information according to the service track information; wherein the service track information includes at least one of the following information: service information, time information, geographical location information; the invention provides data reference for the business handling of the client by predicting the business requirements of the client, improves the efficiency and enhances the user experience.)

1. A service management method based on geographic position information is characterized by comprising the following steps:

creating an interactive service file, acquiring service track information according to geographical position information of the interactive service file, and acquiring service demand information according to the service track information; wherein the service track information includes at least one of the following information: service information, time information, geographical location information.

2. The geographic location information-based service management method of claim 1, wherein the interactive service profile is created according to historical visiting data, wherein the interactive service profile comprises biometric features, voice information, key features, and service information.

3. The geographical location information-based service management method of claim 2, wherein the key features include keyword features and key phrase features.

4. The geographic location information-based service management method according to claim 2, wherein the interactive service profiles are classified according to the biometric features in the interactive service profiles, and a plurality of the interactive service profiles of the same category corresponding to the biometric features are obtained.

5. The geographic location information-based service management method of claim 4, wherein a geographic area is set, a plurality of interactive service profiles of the same category at different geographic locations within the geographic area are obtained according to the biometric features, and a profile network is created.

6. The method as claimed in claim 5, wherein the nodes of the profile network are created according to the interactive service profile, and the connection relationship between the nodes is established according to the geographical location relationship of the interactive service profile.

7. The service management method based on geographical location information of claim 5, wherein a time interval is set, and service information of each corresponding interactive service profile in the profile network is obtained according to the time interval; and acquiring the service track information of each interactive service file according to the service information and the time information.

8. The geographic location information-based service management method according to claim 7, wherein frequency information of occurrence of the same biometric feature of each node in the profile network is counted, a frequency threshold is set, and when the frequency information exceeds the frequency threshold, the service trajectory information corresponding to the interactive service profile of the corresponding node is obtained.

9. The service management method based on geographical location information of claim 8, wherein a service requirement is obtained according to the service trajectory information, and a first prompt message is triggered.

10. The geographical location information based service management method of claim 9, wherein the first notification information comprises voice notification information, pop-up window notification information, and message notification information.

11. The geographic location information-based service management method according to claim 5, wherein when performing the biometric feature recognition on a certain node of the archive network, geographic location information of the corresponding node is obtained, the service trajectory information of a current node is obtained according to the geographic location information, and the service trajectory information of each node in the archive network is obtained by using the current node as an access point of the archive network.

12. The geographic location information-based service management method of claim 2, wherein the key features are identified to obtain service requirement information, and response information is obtained according to the service requirement information.

13. The geographical location information-based service management method according to claim 12, wherein when the service requirement cannot be handled, neighboring node information satisfying the service requirement is obtained through the archive network, and a second prompt message is triggered.

14. The method of claim 13, wherein the second notification message comprises a voice notification message, a pop-up window notification message, or a message notification message.

15. A service management system based on geographical location information, comprising:

the file creating module is used for creating an interactive service file;

a track obtaining module, configured to obtain service track information according to the geographical location information of the interactive service file, where the service track information includes at least one of the following information: service information, time information, geographical location information;

and the demand acquisition module is used for acquiring the service demand information according to the service track information.

16. The system according to claim 15, comprising a classification module configured to classify the interaction service profiles according to the biometric features in the interaction service profiles, so as to obtain a plurality of interaction service profiles of the same category corresponding to the biometric features.

17. The system according to claim 16, comprising a region setting module configured to set a region scope, obtain a plurality of interactive service profiles of the same category at different geographic locations within the region scope according to the biometric feature, and create a profile network.

18. The system according to claim 17, comprising a time setting module, configured to set a time interval, and obtain the service information of each corresponding interactive service profile in the profile network according to the time interval; and acquiring the service track information of each interactive service file according to the service information and the time information.

19. The system according to claim 17, comprising a statistics module for counting frequency information of occurrence of the same biometric feature of each node in the archive network, setting a frequency threshold, and when the frequency information exceeds the frequency threshold, obtaining the service trajectory information corresponding to the interactive service archive of the corresponding node.

20. The geographical location information based service management system of claim 19, comprising a prompt module, configured to obtain a service requirement according to the service trajectory information, and trigger a first prompt message; and when the service requirement cannot be handled, acquiring service information of the adjacent node meeting the service requirement through the file network, and triggering second prompt information.

21. The geographical location information-based service management system of claim 19, wherein the prompt module comprises a voice prompt unit, a text prompt unit and a message push unit, the voice prompt unit is configured to output a voice prompt message, the text prompt unit is configured to output a pop-up prompt message, and the message push unit is configured to output a message notification.

22. An apparatus, comprising:

one or more processors; and

one or more machine-readable media having instructions stored thereon that, when executed by the one or more processors, cause the apparatus to perform the method recited by one or more of claims 1-14.

23. One or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause an apparatus to perform the method recited by one or more of claims 1-14.

Technical Field

The present invention relates to the field of finance, and in particular, to a method, system, device, and medium for managing services based on geographical location information.

Background

The financial business is usually handled by a company according to the production and operation condition of the company, the fund reserve condition and the future operation and development requirements of the company, funds are financed for investors and creditors of the company through scientific prediction and decision, and fund supply is organized so as to ensure the normal production and operation activity requirements of the company. The financial institution also needs to fully consider the actual requirements of the customers when conducting related business handling, and makes reasonable decisions according to the historical behaviors of the customers. However, most financial institutions lack a targeted decision for customer requirements during business handling at present, and cannot respond to the customer requirements in advance, so that not only is a lot of time and cost consumed for temporarily preparing business-related data, but also customer experience is greatly reduced, and customer efficiency is affected.

Disclosure of Invention

In view of the problems in the prior art, the invention provides a service management method, system, device and medium based on geographic position information, and mainly solves the problems of lack of pertinence and low efficiency in service handling.

In order to achieve the above and other objects, the present invention adopts the following technical solutions.

A service management method based on geographic position information comprises the following steps:

creating an interactive service file, acquiring service track information according to geographical position information of the interactive service file, and acquiring service demand information according to the service track information; wherein the service track information includes at least one of the following information: service information, time information, geographical location information.

Optionally, the interactive service profile is created according to historical visiting data, wherein the interactive service profile includes biometric features, voice information, key features, and service information.

Optionally, the key features include a keyword feature and a key phrase feature.

Optionally, the interactive service profiles are classified according to the biometric features in the interactive service profiles, and a plurality of interactive service profiles of the same category corresponding to the biometric features are obtained.

Optionally, a region range is set, a plurality of interactive service profiles of the same category at different geographic positions in the region range are obtained according to the biometric features, and a profile network is created.

Optionally, the nodes of the archive network are created according to the interactive service archive, and the connection relationship between the nodes is established according to the geographical position relationship of the interactive service archive.

Optionally, a time interval is set, and service information of each interactive service file corresponding to the file network is obtained according to the time interval; and acquiring the service track information of each interactive service file according to the service information and the time information.

Optionally, the frequency information of the same biometric feature of each node in the archive network is counted, a frequency threshold is set, and when the frequency information exceeds the frequency threshold, the service trajectory information corresponding to the interactive service archive of the corresponding node is obtained.

Optionally, a service requirement is acquired according to the service track information, and a first prompt message is triggered.

Optionally, the first prompt message includes a voice prompt message, a pop-up window prompt message, and a message notification.

Optionally, when the biometric feature identification is performed on a certain node of the archive network, geographic position information of the corresponding node is acquired, the service trajectory information of the current node is acquired according to the geographic position information, and the service trajectory information of each node in the archive network is acquired by using the current node as an access point of the archive network.

Optionally, the key features are identified, service requirement information is obtained, and response information is obtained according to the service requirement information.

Optionally, when the service requirement cannot be handled, service information that the neighboring node meets the service requirement is acquired through the archive network, and second prompt information is triggered.

Optionally, the second prompt message includes a voice prompt message, a pop-up window prompt message, and a message notification.

A geographical location information based service management system comprising:

the file creating module is used for creating an interactive service file;

a track obtaining module, configured to obtain service track information according to the geographical location information of the interactive service file, where the service track information includes at least one of the following information: service information, time information, geographical location information;

and the demand acquisition module is used for acquiring the service demand information according to the service track information.

Optionally, the system comprises a classification module, configured to classify the interaction service profile according to the biometric features in the interaction service profile, and obtain a plurality of interaction service profiles of the same category corresponding to the biometric features.

Optionally, the system comprises a region setting module, configured to set a region range, obtain, according to the biometric features, a plurality of interactive service profiles of the same category at different geographic locations within the region range, and create a profile network.

Optionally, the system includes a time setting module, configured to set a time interval, and obtain service information of each interactive service profile corresponding to the profile network according to the time interval; and acquiring the service track information of each interactive service file according to the service information and the time information.

Optionally, the system comprises a counting module, configured to count frequency information of occurrence of the same biometric feature of each node in the archive network, set a frequency threshold, and when the frequency information exceeds the frequency threshold, obtain the service trajectory information corresponding to the interactive service archive of the corresponding node.

Optionally, the system comprises a prompt module, configured to obtain a service requirement according to the service trajectory information, and trigger a first prompt message; and when the service requirement cannot be handled, acquiring service information of the adjacent node meeting the service requirement through the file network, and triggering second prompt information.

Optionally, the prompt module includes a voice prompt unit, a text prompt unit and a message push unit, the voice prompt unit is configured to output voice prompt information, the text prompt unit is configured to output pop-up window prompt information, and the message push unit is configured to output a message notification.

An apparatus, comprising:

one or more processors; and

one or more machine-readable media having instructions stored thereon that, when executed by the one or more processors, cause the apparatus to perform the method for geographic location information based service management.

One or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause an apparatus to perform the method for geographic location information based service management.

As described above, the method, system, device and medium for managing a service based on geographical location information according to the present invention have the following advantages.

Through creating an interactive service file, the requirement can be analyzed according to historical data, and a targeted decision can be made; the service track is obtained according to the geographical position information of the service, reference data are provided for the service handling of the client, the service handling efficiency can be improved, and the enhancement of the experience of the client is facilitated.

Drawings

Fig. 1 is a flowchart of a service management method based on geographical location information according to an embodiment of the present invention.

Fig. 2 is a block diagram of a service management system based on geographical location information according to an embodiment of the present invention.

Fig. 3 is a schematic structural diagram of a terminal device in an embodiment of the present invention.

Fig. 4 is a schematic structural diagram of a terminal device in another embodiment of the present invention.

Detailed Description

The embodiments of the present invention are described below with reference to specific embodiments, and other advantages and effects of the present invention will be easily understood by those skilled in the art from the disclosure of the present specification. The invention is capable of other and different embodiments and of being practiced or of being carried out in various ways, and its several details are capable of modification in various respects, all without departing from the spirit and scope of the present invention. It is to be noted that the features in the following embodiments and examples may be combined with each other without conflict.

It should be noted that the drawings provided in the following embodiments are only for illustrating the basic idea of the present invention, and the components related to the present invention are only shown in the drawings rather than drawn according to the number, shape and size of the components in actual implementation, and the type, quantity and proportion of the components in actual implementation may be changed freely, and the layout of the components may be more complicated.

Referring to fig. 1, the present invention provides a service management method based on geographical location information, including steps S01-S02.

In step S01, an interactive service profile is created:

the interactive service profile may be created from historical visit data of the customer, which may include biometric features, voice information, key features, service information, and the like. The biometric features may include human face features, fingerprint features, and the like. Taking banking business as an example, when a client enters a certain bank to transact financial business, the bank can acquire facial image information of the client through a camera device arranged in a business transaction area and record voice communication information in the business transaction process of the client. And performing voice recognition on the voice communication information to acquire key features in the voice information of the client. The key features may include keyword features, key phrase features. And according to the business information transacted by the client, associating the facial image information, the voice information and the key characteristics of the client, and creating an interactive business file according to the associated information.

In one embodiment, a plurality of servers may be connected via a network, the interaction service profiles stored in each server may be obtained, and the interaction service profiles may be classified according to biometric characteristics. Interactive service profiles containing the same client biometric characteristic may be classified into the same category. The method can create a dedicated file network for each client according to each interactive service file of the same category, and establish network connection of the file network according to the geographical position information of each interactive service file by taking a plurality of interactive service files of different geographical positions as nodes of the file network.

In one embodiment, a geographic scope may be set up to create a profile network for multiple interactive service profiles for the same customer within the geographic scope. Taking the banking business as an example, the region range can be set according to the city region division mode, different city jurisdictions belong to different region ranges, the interactive business file information of a plurality of banking outlets in the designated region range of the same customer is obtained accordingly, and the connection relation of the file network is established according to the geographical position information of the banking outlets corresponding to the interactive business file. And establishing a file network according to the geographical position information, so that the distribution condition of the interactive service files of the client in a certain area can be visually obtained. After a customer transacts related business at a certain bank branch, an interactive business file of the customer is created according to business transacting data of the customer, such as face images, voice interactive information, business information and the like, if the customer knows that the interactive business file information exists at the bank branch by identifying the biological identification characteristics of the customer, the current business transacting data information can be updated into the corresponding interactive business file, the updating of the interactive business file cannot cause the change of a file network, a stable customer file network structure can be obtained, and the analysis of the customer demand according to the file network structure is facilitated.

In an embodiment, the interactive service profile in the profile node may also be labeled by time, and the time node for handling the service is the labeled time of the interactive service profile, such as 10 months 1 in 2010, for example, 10 o' clock 30. If the fact that the customer has the interactive service archive information at the bank branch is known by identifying the biological identification characteristics of the customer, the data information of the currently transacted service can be updated into the corresponding interactive service archive, and the time information of the currently transacted service is used as the time marking information of the interactive service archive.

In step S02, obtaining service trajectory information according to the geographical location information of the interactive service file, and obtaining service requirement information according to the service trajectory information; the service track information comprises at least one of the following information: service information, time information, geographical location information:

in one embodiment, a time interval may be set, such as the customer interaction service profile stored in the profile network in a certain area during the time period of 1 month 2010 to 6 months 2010. And extracting corresponding service information from the interactive service files of each node in the file network according to the biological identification characteristics of the client, and acquiring the service track information corresponding to each interactive service file according to the time information of each service transaction record in each interactive service file. And further analyzing the customer service requirements according to the service track information. The business information of all the customers in a certain area at a certain time interval is counted, and the distribution condition of the corresponding customers of the archive network is combined, so that the business demand information in the area can be comprehensively analyzed, and the method can be used for adjusting the banking business structure, planning the position setting of banking outlets and the like. In an embodiment, if frequency information of transaction of the same type of service in the service trajectory information of each interactive service file is counted, when the frequency information exceeds a set threshold, a certain service is determined to be a conventional service of a client, and when the client next arrives at a bank branch point to transact the service, the first prompt information can be triggered according to the statistical information. The first prompt may include a voice prompt, a pop-up prompt, a message notification, and the like. The information required by directly handling the corresponding service to the client through the voice output is output to the client through the voice playing so as to assist the client to handle the relevant service by self. And information can be displayed to corresponding staff through an interface prompt dialog box, so that the staff can adjust the strategy of communicating with the client, communicate according to specific service requirements, and improve the efficiency. And related service information can be pushed to the client through short messages and the like so that the client can know the related information or policy change in time.

In one embodiment, when a client transacts business at a certain bank outlet, the bank outlet acquires face information of the client through a camera device, and performs face recognition through a server side to acquire identity information of the client. And acquiring an interactive service file corresponding to the customer according to the customer identity information. And simultaneously, according to the geographical position information of the bank outlets, the archive network nodes corresponding to the bank outlets are used as archive network access points of corresponding clients to acquire service track information corresponding to network nodes adjacent to the geographical positions, and the search range of the archive network is gradually expanded.

In one embodiment, when a client transacts business, voice information output by the client is identified, key features are obtained, and the business category required to be transacted by the client is identified according to the key features. When the business category which the client needs to handle cannot be handled at the current bank branch point, the current archive network node of the client is taken as the access point, and the network node which has the closest geographical position and can meet the business requirement of the client is obtained. And feeding back the geographical position information corresponding to the network node meeting the requirement to the current network node, and triggering second prompt information. The second prompting message may include a voice prompting message, a pop-up window prompting message, a message notification, and the like. The corresponding geographical location information can be directly output to the customer through voice. And the information can be displayed to the corresponding staff through the interface prompt dialog box, so that the staff can guide the client to go to the bank website at the corresponding geographic position to handle the corresponding business. And geographical position information required for transacting related services can be pushed to the mobile phone of the client through short messages and the like.

Referring to fig. 2, the present invention provides a service management system based on geographical location information, which is used to execute the service management method based on geographical location information in the foregoing method embodiments. Since the technical principle of the system embodiment is similar to that of the method embodiment, repeated description of the same technical details is omitted.

In one embodiment, the geographic location information-based business management system includes a profile creation module 10, a trajectory acquisition module 11, and a demand acquisition module 12. The profile creation module 10 is configured to assist in executing step S01 described in the foregoing method embodiment; the trajectory acquisition module 11 and the requirement acquisition module 12 are used to assist in executing step S02 described in the foregoing method embodiments.

In an embodiment, the system includes a classification module, configured to classify the interactive service profile according to a biometric feature in the interactive service profile, and obtain a plurality of interactive service profiles of the same category corresponding to the biometric feature.

In one embodiment, the system includes a region setting module configured to set a region range, obtain a plurality of interactive service profiles of the same category at different geographic locations within the region range according to the biometric characteristic, and create a profile network.

In one embodiment, the system comprises a time setting module, a service information obtaining module and a service information obtaining module, wherein the time setting module is used for setting a time interval and obtaining service information of each corresponding interactive service file in the file network according to the time interval; and acquiring the service track information of each interactive service file according to the service information and the time information.

In one embodiment, the system includes a counting module, configured to count frequency information of occurrence of the same biometric feature of each node in the profile network, set a frequency threshold, and obtain service trajectory information corresponding to the interactive service profile of the corresponding node when the frequency information exceeds the frequency threshold.

In an embodiment, the system includes a prompt module, configured to obtain a service requirement according to the service trajectory information, and trigger a first prompt message; and when the service requirements cannot be handled, acquiring the service information of the adjacent nodes meeting the service requirements through the file network, and triggering second prompt information.

In one embodiment, the prompt module includes a voice prompt unit, a text prompt unit and a message push unit, the voice prompt unit is used for outputting voice prompt information, the text prompt unit is used for outputting pop-up prompt information, and the message push unit is used for outputting message notification.

An embodiment of the present application further provides an apparatus, which may include: one or more processors; and one or more machine readable media having instructions stored thereon that, when executed by the one or more processors, cause the apparatus to perform the method of fig. 1. In practical applications, the device may be used as a terminal device, and may also be used as a server, where examples of the terminal device may include: the mobile terminal includes a smart phone, a tablet computer, an electronic book reader, an MP3 (Moving Picture Experts Group Audio Layer III) player, an MP4 (Moving Picture Experts Group Audio Layer IV) player, a laptop, a vehicle-mounted computer, a desktop computer, a set-top box, an intelligent television, a wearable device, and the like.

The present embodiment also provides a non-volatile readable storage medium, where one or more modules (programs) are stored in the storage medium, and when the one or more modules are applied to a device, the device may execute instructions (instructions) included in the method for managing services based on geographical location information in fig. 1 according to the present embodiment.

Fig. 3 is a schematic diagram of a hardware structure of a terminal device according to an embodiment of the present application. As shown, the terminal device may include: an input device 1100, a first processor 1101, an output device 1102, a first memory 1103, and at least one communication bus 1104. The communication bus 1104 is used to implement communication connections between the elements. The first memory 1103 may include a high-speed RAM memory, and may also include a non-volatile storage NVM, such as at least one disk memory, and the first memory 1103 may store various programs for performing various processing functions and implementing the method steps of the present embodiment.

Alternatively, the first processor 1101 may be, for example, a Central Processing Unit (CPU), an Application Specific Integrated Circuit (ASIC), a Digital Signal Processor (DSP), a Digital Signal Processing Device (DSPD), a Programmable Logic Device (PLD), a Field Programmable Gate Array (FPGA), a controller, a microcontroller, a microprocessor, or other electronic components, and the processor 1101 is coupled to the input device 1100 and the output device 1102 through a wired or wireless connection.

Optionally, the input device 1100 may include a variety of input devices, such as at least one of a user-oriented user interface, a device-oriented device interface, a software programmable interface, a camera, and a sensor. Optionally, the device interface facing the device may be a wired interface for data transmission between devices, or may be a hardware plug-in interface (e.g., a USB interface, a serial port, etc.) for data transmission between devices; optionally, the user-facing user interface may be, for example, a user-facing control key, a voice input device for receiving voice input, and a touch sensing device (e.g., a touch screen with a touch sensing function, a touch pad, etc.) for receiving user touch input; optionally, the programmable interface of the software may be, for example, an entry for a user to edit or modify a program, such as an input pin interface or an input interface of a chip; the output devices 1102 may include output devices such as a display, audio, and the like.

In this embodiment, the processor of the terminal device includes a function for executing each module of the speech recognition apparatus in each device, and specific functions and technical effects may refer to the above embodiments, which are not described herein again.

Fig. 4 is a schematic hardware structure diagram of a terminal device according to another embodiment of the present application. Fig. 4 is a specific embodiment of fig. 3 in an implementation process. As shown, the terminal device of the present embodiment may include a second processor 1201 and a second memory 1202.

The second processor 1201 executes the computer program code stored in the second memory 1202 to implement the method described in fig. 1 in the above embodiment.

The second memory 1202 is configured to store various types of data to support operations at the terminal device. Examples of such data include instructions for any application or method operating on the terminal device, such as messages, pictures, videos, and so forth. The second memory 1202 may include a Random Access Memory (RAM) and may also include a non-volatile memory (non-volatile memory), such as at least one disk memory.

Optionally, the first processor 1201 is provided in the processing assembly 1200. The terminal device may further include: communication component 1203, power component 1204, multimedia component 1205, speech component 1206, input/output interfaces 1207, and/or sensor component 1208. The specific components included in the terminal device are set according to actual requirements, which is not limited in this embodiment.

The processing component 1200 generally controls the overall operation of the terminal device. The processing assembly 1200 may include one or more second processors 1201 to execute instructions to perform all or part of the steps of the method illustrated in fig. 1 described above. Further, the processing component 1200 can include one or more modules that facilitate interaction between the processing component 1200 and other components. For example, the processing component 1200 can include a multimedia module to facilitate interaction between the multimedia component 1205 and the processing component 1200.

The power supply component 1204 provides power to the various components of the terminal device. The power components 1204 may include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for the terminal device.

The multimedia components 1205 include a display screen that provides an output interface between the terminal device and the user. In some embodiments, the display screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the display screen includes a touch panel, the display screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation.

The voice component 1206 is configured to output and/or input voice signals. For example, the voice component 1206 includes a Microphone (MIC) configured to receive external voice signals when the terminal device is in an operational mode, such as a voice recognition mode. The received speech signal may further be stored in the second memory 1202 or transmitted via the communication component 1203. In some embodiments, the speech component 1206 further comprises a speaker for outputting speech signals.

The input/output interface 1207 provides an interface between the processing component 1200 and peripheral interface modules, which may be click wheels, buttons, etc. These buttons may include, but are not limited to: a volume button, a start button, and a lock button.

The sensor component 1208 includes one or more sensors for providing various aspects of status assessment for the terminal device. For example, the sensor component 1208 may detect an open/closed state of the terminal device, relative positioning of the components, presence or absence of user contact with the terminal device. The sensor assembly 1208 may include a proximity sensor configured to detect the presence of nearby objects without any physical contact, including detecting the distance between the user and the terminal device. In some embodiments, the sensor assembly 1208 may also include a camera or the like.

The communication component 1203 is configured to facilitate communications between the terminal device and other devices in a wired or wireless manner. The terminal device may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In one embodiment, the terminal device may include a SIM card slot therein for inserting a SIM card therein, so that the terminal device may log onto a GPRS network to establish communication with the server via the internet.

As can be seen from the above, the communication component 1203, the voice component 1206, the input/output interface 1207 and the sensor component 1208 referred to in the embodiment of fig. 4 can be implemented as the input device in the embodiment of fig. 3.

In summary, the service management method, system, device and medium based on geographical location information of the present invention can predict the customer behavior according to the historical needs of the customer by interacting the service files, and can make a decision according to the customer needs, thereby improving the working efficiency; by creating a client file network and connecting interactive service files of a plurality of access points, the client requirements can be analyzed comprehensively, relevant data can be prepared in advance according to the client requirements, the efficiency is improved, and the user experience can be effectively enhanced; and the geographical position information is set to create a file network, so that the branch information of the business transacted by the client can be visually acquired. Therefore, the invention effectively overcomes various defects in the prior art and has high industrial utilization value.

The foregoing embodiments are merely illustrative of the principles and utilities of the present invention and are not intended to limit the invention. Any person skilled in the art can modify or change the above-mentioned embodiments without departing from the spirit and scope of the present invention. Accordingly, it is intended that all equivalent modifications or changes which can be made by those skilled in the art without departing from the spirit and technical spirit of the present invention be covered by the claims of the present invention.