阅读说明：本技术 全渠道通知推送方法及装置 (Full channel notification pushing method and device ) 是由 顾妍 于 2021-09-10 设计创作，主要内容包括：本发明提供了一种全渠道通知推送方法及装置,涉及自动程序设计技术领域,该方法包括：获取交易信息；根据交易信息确定发起渠道信息；根据发起渠道信息生成全渠道通知推送消息；将全渠道通知推送消息发送至前端。本发明基于交易信息分析得到该交易信息的发起渠道信息,再基于该发起渠道信息生成其他渠道的通知推送信息,进而将全渠道通知推送消息发送至前端,使客户可在某一渠道端收到所有渠道发生交易的消息提醒,提升了客户体验,减少客户误操作的发生。(The invention provides a full-channel notification pushing method and a full-channel notification pushing device, which relate to the technical field of automatic program design, and the method comprises the following steps: acquiring transaction information; determining initiation channel information according to the transaction information; generating a full channel notification push message according to the originating channel information; and sending the full-channel notification push message to the front end. According to the invention, the initiating channel information of the transaction information is obtained based on the transaction information analysis, and the notification push information of other channels is generated based on the initiating channel information, so that the full-channel notification push information is sent to the front end, so that a customer can receive the message prompt of transaction occurrence of all channels at a certain channel end, the customer experience is improved, and the occurrence of misoperation of the customer is reduced.)

1. A full channel notification pushing method is characterized by comprising the following steps:

acquiring transaction information;

determining initiating channel information according to the transaction information;

generating a full channel notification push message according to the initiating channel information;

and sending the full-channel notification push message to a front end.

2. The method of claim 1, wherein the transaction information includes at least: account information, customer information, and transaction keyword information;

determining initiation channel information according to the transaction information, comprising:

and determining the initiating channel information of the transaction information according to the account information, the customer information and the transaction keyword information.

3. The method of claim 2, wherein generating a full channel notification push message according to the originating channel information comprises:

if the transaction information is initiated by a target channel, generating a full-channel notification push message according to all the information of the account information, the customer information and the transaction keyword information;

and if the transaction information is not initiated by a target channel, generating a full-channel notification push message according to the target information in the account information, the customer information and the transaction keyword information.

4. The method of claim 3, wherein generating a full channel notification push message based on target information in the account information, the customer information, and the transaction keyword information comprises:

acquiring signing data according to the account information and the customer information;

determining target information in the account information, the customer information and the transaction keyword information according to the subscription data;

and generating a full-channel notification push message according to the target information.

5. A full channel notification push device, comprising:

the acquisition module is used for acquiring transaction information;

the determining module is used for determining the initiating channel information according to the transaction information;

the generation module is used for generating a full-channel notification push message according to the initiating channel information;

and the pushing module is used for sending the full-channel notification pushing message to the front end.

6. The apparatus of claim 5, wherein the transaction information comprises at least: account information, customer information, and transaction keyword information; the determining module is specifically configured to:

and determining the initiating channel information of the transaction information according to the account information, the customer information and the transaction keyword information.

7. The apparatus of claim 6, wherein the generating module comprises:

the first generation unit is used for generating a full-channel notification push message according to all the information of the account information, the customer information and the transaction keyword information if the transaction information is initiated by a target channel;

and the second generating unit is used for generating a full-channel notification push message according to the target information in the account information, the customer information and the transaction keyword information if the transaction information is not initiated by a target channel.

8. The apparatus according to claim 7, wherein the second generating unit is specifically configured to:

acquiring signing data according to the account information and the customer information;

determining target information in the account information, the customer information and the transaction keyword information according to the subscription data;

and generating a full-channel notification push message according to the target information.

9. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the full channel notification push method of any of claims 1 to 4 when executing the computer program.

10. A computer-readable storage medium, wherein the computer-readable storage medium stores a computer program for executing the full channel notification push method according to any one of claims 1 to 4.

Technical Field

The invention relates to the technical field of automatic program design, in particular to a full-channel notification pushing method and device.

Background

This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.

At present, a channel sends a message, only a message that a real-time transaction is initiated by the channel can be sent, if a client conducts a transaction in other channels or when transactions such as deposit settlement, settlement and the like occur, the client cannot receive messages such as account entry, state change and the like, experience is not friendly, and repeated operation of the client may be caused.

Disclosure of Invention

The invention provides a full-channel notification pushing method and device, based on the method, a customer can receive message reminding of transaction occurrence of all channels at a certain channel end, the message reminding is clear at a glance, customer experience is greatly improved, and misoperation is reduced.

In a first aspect, an embodiment of the present invention provides a full channel notification pushing method, where the method includes:

acquiring transaction information;

determining initiating channel information according to the transaction information;

generating a full channel notification push message according to the initiating channel information;

and sending the full-channel notification push message to a front end.

In a second aspect, an embodiment of the present invention further provides a full channel notification pushing apparatus, where the apparatus includes:

the acquisition module is used for acquiring transaction information;

the determining module is used for determining the initiating channel information according to the transaction information;

the generation module is used for generating a full-channel notification push message according to the initiating channel information;

and the pushing module is used for sending the full-channel notification pushing message to the front end.

In a third aspect, an embodiment of the present invention further provides an electronic device, which includes a memory, a processor, and a computer program stored on the memory and executable on the processor, where the processor implements the full-channel notification pushing method when executing the computer program.

In a fourth aspect, an embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the full-channel notification push method is stored in the computer-readable storage medium.

The embodiment of the invention has the following beneficial effects: the embodiment of the invention provides a full-channel notification pushing scheme, which comprises the following steps: acquiring transaction information; determining initiation channel information according to the transaction information; generating a full channel notification push message according to the originating channel information; and sending the full-channel notification push message to the front end. According to the embodiment of the invention, the initiating channel information of the transaction information is obtained based on the transaction information analysis, the notification push information of other channels is generated based on the initiating channel information, and the full-channel notification push information is sent to the front end, so that a customer can receive the message prompt of transaction occurrence of all channels at a certain channel end, the customer experience is improved, and the occurrence of misoperation of the customer is reduced.

Additional features and advantages of the invention will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention. The objectives and other advantages of the invention will be realized and attained by the structure particularly pointed out in the written description and claims hereof as well as the appended drawings.

In order to make the aforementioned and other objects, features and advantages of the present invention comprehensible, preferred embodiments accompanied with figures are described in detail below.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.

Fig. 1 is a flowchart of a full channel notification pushing method according to an embodiment of the present invention;

FIG. 2 is a schematic diagram of a data processing flow according to an embodiment of the present invention;

fig. 3 is a block diagram of a full channel notification pushing apparatus according to an embodiment of the present invention;

FIG. 4 is a block diagram of a generating module according to an embodiment of the present invention;

fig. 5 is a block diagram of an electronic device according to an embodiment of the present invention.

Detailed Description

To make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings, and it is apparent that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

In order to meet the requirements of customers, an online channel usually provides message reminding service, when a customer submits a transaction from the online channel, the customer is informed of the final state of the transaction by means of short messages, page messages and mails after the transaction is finished, but the informing manner has certain limitation, and the customer can only receive the message for initiating the transaction from a single channel and cannot receive the notice for initiating the transaction from other channels.

Based on this, the method and apparatus for pushing a full channel notification provided in the embodiments of the present invention use technical flows of message pushing, transaction query, and the like, a product system pushes all transactions occurring in a full channel to a certain channel system, after the system receives a message, the system identifies and determines whether the transaction is initiated by the channel and whether the transaction client and the transaction account are signed by the channel through certain keywords (such as a transaction account number, a transaction client, a transaction result, transaction key information, and the like), and obtains different message template sending information according to different situations of the transaction. I.e., the customer may receive a message notification of the transactions that the customer has conducted across the channels.

To facilitate understanding of the embodiment, a detailed description will be first given of a full channel notification pushing method disclosed in the embodiment of the present invention.

An embodiment of the present invention provides a full channel notification pushing method, referring to a flowchart of the full channel notification pushing method shown in fig. 1, where the method includes the following steps:

step S102, transaction information is obtained.

In the embodiment of the present invention, referring to the data processing flow diagram shown in fig. 2, after a transaction is generated in the product system, the product system pushes the transaction to the server system. The method can be executed in a service system, and transaction information is obtained by analyzing information sent by a transaction system.

And step S104, determining the initiating channel information according to the transaction information.

In the embodiment of the invention, the transaction information comprises a plurality of specific data related to the transaction, and the information of the initiation channel of the transaction is judged according to the data.

It should be noted that the initiating channel of the transaction may include one or more of the following channels: an online banking channel, a WeChat channel, a cell phone banking channel, a counter channel, a pos machine channel, an intelligent counter channel, and a telephone channel.

And step S106, generating a full-channel notification push message according to the originating channel information.

In the embodiment of the invention, after the initiating channel information is determined, the push messages of the channel and other channels are generated based on the initiating channel information.

And step S108, sending the full channel notification push message to the front end.

In an embodiment of the present invention, a full channel notification push message is sent to the head-end, so that the head-end sends the full channel notification push message to the customer.

The embodiment of the invention provides a full-channel notification pushing scheme, which comprises the following steps: acquiring transaction information; determining initiation channel information according to the transaction information; generating a full channel notification push message according to the originating channel information; and sending the full-channel notification push message to the front end. According to the embodiment of the invention, the initiating channel information of the transaction information is obtained based on the transaction information analysis, the notification push information of other channels is generated based on the initiating channel information, and the full-channel notification push information is sent to the front end, so that a customer can receive the message prompt of transaction occurrence of all channels at a certain channel end, the customer experience is improved, and the occurrence of misoperation of the customer is reduced.

In one embodiment, the transaction information includes at least: account information, customer information, and transaction keyword information; determining the initiating channel information according to the transaction information can be performed according to the following steps: and determining the initiating channel information of the transaction information according to the account information, the customer information and the transaction keyword information.

In an embodiment of the invention, the transaction information comprises at least: one or more of account information, customer information and transaction keyword information.

In one embodiment, generating a full channel notification push message based on the originating channel information may be performed as follows:

if the transaction information is initiated by the target channel, generating a full-channel notification push message according to all the information of the account information, the customer information and the transaction keyword information; and if the transaction information is not initiated by the target channel, generating a full-channel notification push message according to the target information in the account information, the customer information and the transaction keyword information.

In the embodiment of the present invention, the target channel may be a current channel, that is, a channel currently processed by the server. If the transaction is initiated by the current channel, the server-side system pushes the message to the front-end system, the front-end system pushes the message to the client, and the message content contains all transaction information. If the transaction information is not initiated by the current channel, a full-channel notification push message can be generated according to target information in the account information, the customer information and the transaction keyword information.

In one embodiment, generating a full channel notification push message according to target information in the account information, the customer information and the transaction keyword information may be performed according to the following steps:

acquiring signing data according to the account information and the customer information; determining target information in the account information, the customer information and the transaction keyword information according to the subscription data; and generating a full-channel notification push message according to the target information.

In the embodiment of the present invention, the subscription data is data for describing a binding relationship between a customer or an account and a channel. And judging how to generate the full-channel notification push message according to the binding relationship between the customer or the account and the channel.

For example, if the transaction is not initiated by the current channel, but the client or account initiating the transaction has signed up on the current channel, the server system also pushes a message to the front-end system, the front-end system pushes the message to the client, and the message content contains simple transaction information; if the transaction is not initiated by the current channel and the customer or account initiating the transaction is not signed up in the channel, no information is sent.

The following describes the implementation of the method in a specific embodiment.

In the traditional business process, the message sent by the channel is only the transaction initiated by the channel end, and the full-channel message cannot be sent, so the method solves the problem, and comprises the following steps:

1. the channel end receives full-channel transaction information pushed by the product system;

2. judging whether the channel initiates the transaction according to account information, customer information, transaction information and the like of the transaction;

3. if the transaction is initiated by the channel, sending a message to the client, wherein the message content comprises all transaction information;

4. if the transaction is not initiated by the channel, but the customer or the account initiating the transaction is signed up in the channel, a message is also sent to the customer, and the message content comprises simple transaction information;

5. if the transaction is not initiated by the channel and the customer or account initiating the transaction is not signed up in the channel, no information is sent.

It should be noted that, in the embodiment of the present invention, the message pushed by the product system needs to be received and analyzed, whether the transaction is initiated by the current channel is determined according to the account information, the customer information, the transaction keyword, and the like in the transaction, and different messages are sent to the customer according to different situations. The important part is that the transactions which are generated through the channel are analyzed from the messages pushed by the product system, and the transactions which are not generated through the channel but are signed by the customer are analyzed.

The invention provides a full-channel notification pushing method and a full-channel notification pushing device.

The embodiment of the invention also provides a full-channel notification pushing device, which is described in the following embodiment. Because the principle of the device for solving the problems is similar to the full-channel notification pushing method, the implementation of the device can refer to the implementation of the full-channel notification pushing method, and repeated details are not repeated. Referring to the block diagram of the full channel notification pushing apparatus shown in fig. 3, the apparatus includes:

an obtaining module 31, configured to obtain transaction information; the determining module 32 is used for determining the initiating channel information according to the transaction information; the generating module 33 is configured to generate a full channel notification push message according to the originating channel information; and the pushing module 34 is used for sending the full-channel notification pushing message to the front end.

In one embodiment, the transaction information includes at least: account information, customer information, and transaction keyword information; a determination module specifically configured to: and determining the initiating channel information of the transaction information according to the account information, the customer information and the transaction keyword information.

Referring to the block diagram of the structure of the generating module shown in fig. 4, in one embodiment, the generating module includes: a first generating unit 41, configured to generate a full channel notification push message according to all information of the account information, the customer information, and the transaction keyword information if the transaction information is initiated by the target channel; and a second generating unit 42, configured to generate a full channel notification push message according to target information in the account information, the customer information, and the transaction keyword information if the transaction information is not initiated by the target channel.

In an embodiment, the second generating unit is specifically configured to: acquiring signing data according to the account information and the customer information; determining target information in the account information, the customer information and the transaction keyword information according to the subscription data; and generating a full-channel notification push message according to the target information.

Based on the same inventive concept, the embodiment of the present invention further provides an embodiment of an electronic device for implementing all or part of the content in the above full channel notification push method. The electronic device specifically comprises the following contents:

a processor (processor), a memory (memory), a communication Interface (Communications Interface), and a bus; the processor, the memory and the communication interface complete mutual communication through the bus; the communication interface is used for realizing information transmission between related devices; the electronic device may be a desktop computer, a tablet computer, a mobile terminal, and the like, but the embodiment is not limited thereto. In this embodiment, the electronic device may be implemented with reference to the embodiment for implementing the full-channel notification pushing method and the embodiment for implementing the full-channel notification pushing apparatus in the embodiments, which are incorporated herein, and repeated details are not repeated herein.

Fig. 5 is a schematic diagram of a system configuration structure of an electronic device according to an embodiment of the present invention. As shown in fig. 5, the electronic device 70 may include a processor 701 and a memory 702; a memory 702 is coupled to the processor 701. Notably, this FIG. 5 is exemplary; other types of structures may also be used in addition to or in place of the structure to implement telecommunications or other functions.

In one embodiment, the functionality implemented by the full channel notification push method may be integrated into the processor 701. Wherein, the processor 701 may be configured to control as follows:

acquiring transaction information; determining initiation channel information according to the transaction information; generating a full channel notification push message according to the originating channel information; and sending the full-channel notification push message to the front end.

As can be seen from the above, the electronic device provided in the embodiment of the present invention obtains the initiating channel information of the transaction information based on the transaction information analysis, generates the notification push information of other channels based on the initiating channel information, and further sends the full channel notification push information to the front end, so that the client can receive the message prompt that the transaction occurs in all channels at a certain channel, thereby improving the client experience and reducing the occurrence of the misoperation of the client.

In another embodiment, the full channel notification pushing apparatus may be configured separately from the processor 701, for example, the full channel notification pushing apparatus may be configured as a chip connected to the processor 701, and the full channel notification pushing method may be implemented by the control of the processor.

As shown in fig. 5, the electronic device 70 may further include: a communication module 703, an input unit 704, an audio processing unit 705, a display 706, and a power supply 707. It is noted that the electronic device 70 does not necessarily include all of the components shown in fig. 5; furthermore, the electronic device 70 may also comprise components not shown in fig. 5, which can be referred to in the prior art.

As shown in fig. 5, the processor 701, which is sometimes referred to as a controller or operational control, may include a microprocessor or other processor device and/or logic device, and the processor 701 receives input and controls the operation of the various components of the electronic device 70.

The memory 702 may be, for example, one or more of a buffer, a flash memory, a hard drive, a removable media, a volatile memory, a non-volatile memory, or other suitable device. The information relating to the failure may be stored, and a program for executing the information may be stored. And the processor 701 may execute the program stored in the memory 702 to realize information storage or processing, or the like.

The input unit 704 provides input to the processor 701. The input unit 704 is, for example, a key or a touch input device. The power supply 707 is used to supply power to the electronic device 70. The display 706 is used for displaying display objects such as images and characters. The display may be, for example, an LCD display, but is not limited thereto.

The memory 702 may be a solid state memory such as Read Only Memory (ROM), Random Access Memory (RAM), a SIM card, or the like. There may also be a memory that holds information even when power is off, can be selectively erased, and is provided with more data, an example of which is sometimes called an EPROM or the like. The memory 702 may also be some other type of device. Memory 702 includes a buffer memory 7021 (sometimes referred to as a buffer). The memory 702 may include an application/function storage portion 7022, the application/function storage portion 7022 being used to store application programs and function programs or procedures for performing operations of the electronic device 70 by the processor 701.

The memory 702 may also include a data store 7023, the data store 7023 being for storing data, such as contacts, digital data, pictures, sounds, and/or any other data used by the electronic device. The driver storage portion 7024 of the memory 702 may include various drivers of the electronic device for communication functions and/or for performing other functions of the electronic device (e.g., messaging application, address book application, etc.).

The communication module 703 is a transmitter/receiver that transmits and receives signals via the antenna 708. A communication module (transmitter/receiver) 703 is coupled to the processor 701 to provide an input signal and receive an output signal, which may be the same as in the case of a conventional mobile communication terminal.

Based on different communication technologies, a plurality of communication modules 703, such as a cellular network module, a bluetooth module, and/or a wireless local area network module, may be provided in the same electronic device. The communication module (transmitter/receiver) 703 is also coupled to a speaker 709 and a microphone 710 via an audio processing unit 705 to provide audio output via the speaker 709 and receive audio input from the microphone 710 to implement general telecommunication functions. The audio processing unit 705 may include any suitable buffers, decoders, amplifiers and so forth. Additionally, an audio processing unit 705 is also coupled to the processor 701 to enable recording of sound locally through a microphone 710 and to enable playing of locally stored sound through a speaker 709.

An embodiment of the present invention further provides a computer-readable storage medium for implementing all the steps in the full-channel notification pushing method in the foregoing embodiments, where the computer-readable storage medium stores thereon a computer program, and when the computer program is executed by a processor, the computer program implements all the steps in the full-channel notification pushing method in the foregoing embodiments, for example, when the processor executes the computer program, the processor implements the following steps:

acquiring transaction information; determining initiation channel information according to the transaction information; generating a full channel notification push message according to the originating channel information; and sending the full-channel notification push message to the front end.

As can be seen from the above, the computer-readable storage medium provided in the embodiment of the present invention obtains the information of the initiating channel of the transaction information based on the transaction information analysis, generates the notification push information of other channels based on the information of the initiating channel, and further sends the full-channel notification push message to the front end, so that the client can receive the message prompt of the transaction in all channels at a certain channel, thereby improving the client experience and reducing the occurrence of the misoperation of the client.

Although the present invention provides method steps as described in the examples or flowcharts, more or fewer steps may be included based on routine or non-inventive labor. The order of steps recited in the embodiments is merely one manner of performing the steps in a multitude of orders and does not represent the only order of execution. When an actual apparatus or client product executes, it may execute sequentially or in parallel (e.g., in the context of parallel processors or multi-threaded processing) according to the embodiments or methods shown in the figures.

As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the system embodiment, since it is substantially similar to the method embodiment, the description is simple, and for the relevant points, reference may be made to the partial description of the method embodiment.

In this document, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. The terms "upper", "lower", and the like, indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, and are only for convenience in describing the present invention and simplifying the description, but do not indicate or imply that the referred devices or elements must have a specific orientation, be constructed and operated in a specific orientation, and thus, should not be construed as limiting the present invention.

Unless expressly stated or limited otherwise, the terms "mounted," "connected," and "connected" are intended to be inclusive and mean, for example, that they may be fixedly connected, detachably connected, or integrally connected; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meanings of the above terms in the present invention can be understood by those skilled in the art according to specific situations.

It should be noted that the embodiments and features of the embodiments may be combined with each other without conflict. The present invention is not limited to any single aspect, nor is it limited to any single embodiment, nor is it limited to any combination and/or permutation of these aspects and/or embodiments. Each aspect and/or embodiment of the invention can be used alone or in combination with one or more other aspects and/or embodiments.

Finally, it should be noted that: the above-mentioned embodiments are only specific embodiments of the present invention, which are used for illustrating the technical solutions of the present invention and not for limiting the same, and the protection scope of the present invention is not limited thereto, although the present invention is described in detail with reference to the foregoing embodiments, those skilled in the art should understand that: any person skilled in the art can modify or easily conceive the technical solutions described in the foregoing embodiments or equivalent substitutes for some technical features within the technical scope of the present disclosure; such modifications, changes or substitutions do not depart from the spirit and scope of the embodiments of the present invention, and they should be construed as being included therein. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.