阅读说明：本技术 用于衣物处理设备的故障信息采集控制方法 (Fault information collection control method for clothes treatment equipment ) 是由 于亮亮 高秋英 才智 于 2019-04-18 设计创作，主要内容包括：本发明涉及衣物处理设备技术领域,具体提供一种用于衣物处理设备的故障信息采集控制方法,旨在解决现有衣物处理设备存储的故障信息缺失、不完善,无法准确判断地故障原因的问题。为此目的,该故障信息采集控制方法包括以下步骤：在衣物处理设备发生故障的情况下,采集与故障相对应的故障信息；根据故障信息来确定衣物处理设备的故障级别；根据故障级别,选择性地将故障信息存储于衣物处理设备中。本发明根据故障级别,选择性地将故障信息存储于衣物处理设备中,从而实现了将有价值的故障信息全部存储在衣物处理设备中的目的,为售后服务人员提供了完善的故障信息,使得售后服务人员够及时、准确地分析出故障的原因以及零部件。(The invention relates to the technical field of clothes treatment equipment, in particular to a fault information acquisition control method for the clothes treatment equipment, and aims to solve the problems that fault information stored in the existing clothes treatment equipment is missing and incomplete, and the fault reason cannot be accurately judged. To this end, the fault information collection control method includes the steps of: collecting fault information corresponding to a fault when the laundry treatment apparatus has the fault; determining a malfunction level of the laundry treating apparatus according to the malfunction information; according to the fault level, fault information is selectively stored in the laundry treating apparatus. According to the invention, the fault information is selectively stored in the clothes treatment equipment according to the fault level, so that the aim of storing all valuable fault information in the clothes treatment equipment is fulfilled, perfect fault information is provided for after-sales service personnel, and the after-sales service personnel can timely and accurately analyze the reason and parts of the fault.)

1. A fault information collection control method for a laundry treatment apparatus, characterized by comprising the steps of:

collecting fault information corresponding to a fault when the laundry treating apparatus is in fault;

determining a malfunction level of the laundry treating apparatus according to the malfunction information;

selectively storing the malfunction information in the laundry treating apparatus according to the malfunction level.

2. The failure information collection control method according to claim 1, wherein the step of determining the failure level of the laundry treating apparatus according to the failure information specifically includes:

Judging whether the fault information is in a preset standard range;

if the fault information is within the preset standard range, judging that the fault level is a first level;

and if the fault information is not in the preset standard range, judging that the fault level is a second level.

3. The fault information collection control method according to claim 2, wherein the step of selectively storing the fault information in the laundry treating apparatus according to the fault level specifically includes:

storing the malfunction information in the laundry treating apparatus in a case where it is determined that the malfunction level is the first level.

4. The fault information collection control method according to claim 2, wherein the step of selectively storing the fault information in the laundry treating apparatus according to the fault level specifically includes:

in a case where it is determined that the malfunction level is the second level, it is determined whether the malfunction information is stored in the laundry treating apparatus according to a cause of the malfunction.

5. The fault information collection control method according to claim 4, wherein the step of determining whether to store the fault information in the laundry processing apparatus according to a cause of the fault includes:

Judging whether the fault is generated due to improper use of a user;

if the malfunction is generated due to misuse by a user, the malfunction information is not stored in the laundry treating apparatus.

6. The fault information collection control method according to claim 5, wherein the step of determining whether the fault information is stored in the laundry treating apparatus according to a cause of the fault further comprises:

if the fault is not caused by improper use of the user, whether the fault information is directly stored in the clothes treatment equipment is judged according to the number of operation cycles of the clothes treatment equipment corresponding to the fault information which is stored in the clothes treatment equipment and is not caused by improper use of the user.

7. The fault information collection control method according to claim 6, wherein the step of determining whether to directly store the fault information in the laundry treatment apparatus according to the number of operation cycles of the laundry treatment apparatus corresponding to the fault information that is not generated due to improper use of the user and is already stored in the laundry treatment apparatus specifically comprises:

Judging whether the number of the operation cycles is smaller than a preset cycle number threshold value or not;

and if the operation cycle number is less than the preset cycle number threshold value, directly storing the fault information in the clothes treatment equipment.

8. The fault information collection control method according to claim 7, wherein the step of determining whether to directly store the fault information in the laundry treatment apparatus according to the number of operation cycles of the laundry treatment apparatus corresponding to the fault information that is not generated due to improper use of a user and that has been stored in the laundry treatment apparatus further comprises:

if the number of the operation cycles is larger than or equal to the preset cycle number threshold value, enabling the clothes treatment equipment to delete at least one part of stored fault information which is not generated due to improper use of a user;

storing the fault information in the laundry treating apparatus after the laundry treating apparatus deletes at least a portion of the stored fault information that is not generated due to improper use by a user.

9. The failure information collection control method according to any one of claims 1 to 8, further comprising, after the step of "selectively storing the failure information in the laundry treating apparatus according to the failure level", a step of:

Counting the number of fault information stored in the laundry treating apparatus;

judging whether the counted number is greater than or equal to a preset number threshold value or not;

if the counted number is greater than or equal to the preset number threshold, sending prompt information to prompt a user and/or after-sales service personnel that the clothes treatment equipment frequently fails;

and if the counted number is smaller than the preset number threshold, not sending the prompt message.

10. The fault information collection control method according to any one of claims 1 to 8, further comprising, after or simultaneously with the step of selectively storing the fault information in the laundry treating apparatus according to the fault level:

and sending prompt information to prompt a user and/or after-sales service personnel that the clothes treatment equipment is in failure.

Technical Field

The invention relates to the technical field of clothes treatment equipment, and particularly provides a fault information acquisition control method for the clothes treatment equipment.

Background

With the progress of science and technology, the living standard of people is higher and higher, and daily housework is gradually replaced by machines from manpower. The clothes treatment equipment is used as a household appliance commonly used in daily life, and brings great convenience to the life of people. The laundry treating apparatus is classified according to a washing manner, and may be roughly classified into a pulsator washing machine and a drum washing machine. During the use process of the washing machine, faults occur more or less and corresponding fault codes are generated, after-sales service personnel inquire a maintenance manual according to the fault codes, and then maintenance can be carried out according to the corresponding contents of the maintenance manual. However, in many cases, the laundry machine may be overlapped with several faults at the same time, or the laundry machine is in a critical state of fault, and is only triggered in a certain specific environment, so that after-sales service personnel cannot judge the fault reason of the laundry machine according to an error code, and the maintenance of the laundry machine is inconvenient.

In order to solve the above problems, the invention patent with publication number CN103276557A discloses a method, a washing machine and a system for reminding and judging the failure of the washing machine. Specifically, the fault reminding and judging method of the patent comprises the following steps: when a fault occurs, the washing machine sends the relevant fault information to a specified communication terminal, the communication terminal analyzes the relevant fault information according to the received fault information and judges whether the fault needs to be eliminated by a user, and the communication terminal stores the relevant fault information for later inquiry. The reason and the fault information that all faults that the user can not eliminate by oneself occur are what the after-sales service personnel obtained in the above-mentioned patent, however, the fault that the user can eliminate by oneself also probably is some simple mechanical faults of washing machine self, if do not take place the historical data storage when similar trouble takes place for washing machine, when the superposition of several trouble takes place for washing machine simultaneously, or when being triggered the trouble under certain specific environment, because the fault information that can refer to is lacked, imperfect, thereby can't judge washing machine fault reason accurately, even need to take the washing machine complete machine apart the analysis and can analyze its fault reason, after-sales service personnel's work efficiency and user's use experience have greatly been influenced.

Therefore, there is a need in the art for a new fault information collection control method for a laundry treating apparatus to solve the above-mentioned problems.

Disclosure of Invention

In order to solve the above problems in the prior art, that is, to solve the problems that the fault information stored in the existing clothes treatment equipment is missing and imperfect and the fault reason cannot be accurately judged, the invention provides a fault information acquisition control method for the clothes treatment equipment, which comprises the following steps: collecting fault information corresponding to a fault when the laundry treatment apparatus has the fault; determining a malfunction level of the laundry treating apparatus according to the malfunction information; according to the fault level, fault information is selectively stored in the laundry treating apparatus.

In a preferred embodiment of the above fault information collection control method, the step of "determining the fault level of the laundry treatment machine according to the fault information" includes: judging whether the fault information is within a preset standard range; if the fault information is within the preset standard range, judging that the fault level is a first level; and if the fault information is not in the preset standard range, judging that the fault level is a second level.

In a preferred embodiment of the above fault information collection control method, the step of "selectively storing fault information in the laundry treatment device according to the fault level" specifically includes: in case that it is determined that the malfunction level is the first level, malfunction information is stored in the laundry treating apparatus.

In a preferred embodiment of the above fault information collection control method, the step of "selectively storing fault information in the laundry treatment device according to the fault level" specifically includes: in case that it is determined that the malfunction level is the second level, it is determined whether or not malfunction information is stored in the laundry treating apparatus according to a cause of malfunction.

In a preferred embodiment of the above fault information collection control method, the step of "determining whether to store fault information in the laundry treatment apparatus according to a cause of the fault" includes: judging whether the fault is generated due to improper use of the user; if the malfunction is generated due to misuse by the user, the malfunction information is not stored in the laundry treating apparatus.

In a preferred embodiment of the above method for acquiring and controlling fault information, the step of determining whether to store fault information in the laundry treating apparatus according to the cause of the fault further includes: if the fault is not caused by improper use of the user, whether the fault information is directly stored in the clothes treatment equipment is judged according to the number of the operation cycles of the clothes treatment equipment corresponding to the fault information which is stored in the clothes treatment equipment and is not caused by improper use of the user.

In a preferred embodiment of the above fault information collection control method, the step of "determining whether to directly store the fault information in the laundry treatment device according to the number of operation cycles of the laundry treatment device corresponding to the fault information that is not generated by improper use of the user and is already stored in the laundry treatment device" specifically includes: judging whether the number of the operation cycles is smaller than a preset cycle number threshold value or not; if the number of operation cycles is less than the preset cycle number threshold, the fault information is directly stored in the laundry treating apparatus.

In a preferred embodiment of the above fault information collection control method, the step of determining whether to directly store the fault information in the laundry treatment device according to the number of operation cycles of the laundry treatment device corresponding to the fault information that is not generated by improper use of the user and is already stored in the laundry treatment device further includes: if the number of the operation cycles is larger than or equal to the preset cycle number threshold value, enabling the clothes treatment equipment to delete at least one part of stored fault information which is not generated due to improper use of the user; after the clothes treatment equipment deletes at least one part of stored fault information which is not generated due to improper use of a user, the fault information is stored in the clothes treatment equipment.

In a preferred embodiment of the above-mentioned failure information collection control method, after the step of "selectively storing failure information in the laundry treating apparatus according to a failure level", the failure information collection control method further comprises: counting the number of fault information stored in the laundry treating apparatus; judging whether the counted number is greater than or equal to a preset number threshold value or not; if the counted number is greater than or equal to the preset number threshold, sending prompt information to prompt the user and/or after-sales service personnel that the clothes treatment equipment has frequent faults; and if the counted number is smaller than the preset number threshold, not sending the prompt message.

In a preferred embodiment of the above-mentioned fault information collection control method, after or simultaneously with the step of "selectively storing fault information in the laundry treating apparatus according to the fault level", the fault information collection control method further comprises: and sending prompt information to prompt the user and/or after-sales service personnel that the clothes treatment equipment is out of order.

As can be understood by those skilled in the art, in the preferred technical solution of the fault information collection control method of the present invention, in case of a fault occurring in the washing machine, fault information corresponding to the fault is collected; determining a fault level of the washing machine according to the fault information; the fault information is selectively stored in the washing machine according to the fault level. Compared with the prior technical scheme that only fault information which cannot be eliminated by a user is stored in the washing machine, the fault information is selectively stored in the washing machine according to the fault level in the process of judging whether the fault information is stored in the washing machine, for example, for the fault information with higher fault level, the fault information is important for after-sales service personnel to know the historical fault of the washing machine, and the fault information corresponding to the fault at the level is stored in the washing machine; for the fault information with lower fault level, the fault information has lower importance degree for knowing the historical fault of the washing machine in the process of later-stage after-sales service personnel maintaining the washing machine, in order to reduce the storage amount of the fault information, whether the fault information is stored in the washing machine is judged according to the reason of the fault, thereby achieving the purpose of storing all valuable fault information in the washing machine, not only providing perfect fault information for the after-sales service personnel, but also filtering out part of fault information generated due to improper use of a user, thereby reducing the storage amount of the fault information, improving the storage proportion of the most valuable fault information, reducing the quantity of the fault information needing to be analyzed by the after-sales service personnel, enabling the after-sales service personnel to analyze the reason and parts of the fault timely and accurately, and the after-sales service personnel can predict the conditions of all parts of the washing machine through the stored fault information, the conditions of all parts of the washing machine can be comprehensively known under the condition of not disassembling the whole machine analysis, the working efficiency of after-sale service personnel is improved, the maintenance speed of the washing machine is improved, and the use experience of a user is further improved.

Drawings

The fault information collection control method of the present invention will be described with reference to the accompanying drawings in conjunction with a washing machine, in which:

FIG. 1 is a flow chart of a fault information collection control method of the present invention;

fig. 2 is a flowchart of a fault information collection control method according to an embodiment of the present invention.

Detailed Description

Preferred embodiments of the present invention are described below with reference to the accompanying drawings. It should be understood by those skilled in the art that these embodiments are only for explaining the technical principle of the present invention, and are not intended to limit the scope of the present invention. For example, although the present application is described in conjunction with a washing machine, the technical solution of the present invention is not limited thereto, and the fault information collection control method may be obviously applied to other laundry processing apparatuses such as a clothes dryer, a washing and drying all-in-one machine, and the like, without departing from the principle and scope of the present invention.

Based on the technical problems provided in the background art, the invention provides a fault information acquisition control method for a washing machine, which aims to selectively store fault information in the washing machine according to fault levels, thereby achieving the purpose of storing all valuable fault information in the washing machine, not only providing perfect fault information for after-sales service personnel, but also filtering out part of fault information generated due to improper use of users, thereby reducing the storage amount of the fault information, improving the storage proportion of the most valuable fault information, reducing the quantity of the fault information which needs to be analyzed by the after-sales service personnel, and enabling the after-sales service personnel to timely and accurately analyze the reasons and parts of the fault.

Referring to fig. 1 and 2, fig. 1 is a flowchart of a fault information collection control method of the present invention; fig. 2 is a flowchart of a fault information collection control method according to an embodiment of the present invention. As shown in fig. 1, the present invention provides a fault information collection control method for a washing machine, the fault information collection control method comprising the steps of:

s1, collecting fault information corresponding to the fault when the washing machine has the fault;

s2, determining the fault level of the washing machine according to the fault information;

and S3, selectively storing the fault information in the washing machine according to the fault level.

The failure level is divided into a plurality of levels (such as a non-value level, a low-value level, a high-value level and a high-value level), the failure information is selectively stored in the washing machine according to different failure levels to discharge the non-value failure information, and the valuable failure information is completely stored in the washing machine. Of course, the division of the fault level is not limited to the above-listed division manner, and those skilled in the art can flexibly adjust and set the fault level in practical applications, for example, the fault level is divided into an unimportant level, a more important level, an important level and a particularly important level, no matter what kind of division manner of the fault level is adopted, as long as the fault information can be selectively stored in the washing machine according to different fault levels.

In order to store all fault information which is helpful for the follow-up maintenance of the washing machine in the washing machine, the fault level of the washing machine is divided into two levels, namely a first level and a second level, and the fault information is divided into two levels which are required to be stored and selectively stored; specifically, the step of "determining the fault level of the washing machine based on the fault information" in the step S2 includes:

s21, judging whether the fault information is in a preset standard range;

s22, if the fault information is in the preset standard range, judging that the fault level is a first level;

s23, if the fault information is not in the preset standard range, judging that the fault level is a second level;

wherein the first level of failure information has a higher value than the second level of failure information.

In step S22, if the fault information is within the predetermined standard range, which indicates that the fault information is the key information for the after-sales service personnel to know the historical faults of the washing machine, such as overflow fault, motor fault, water level sensor fault, communication fault, etc., and the value of the fault information is high, it is determined that the fault level is the first level.

In step S23, if the fault information is not within the preset standard range, which indicates that the fault information may not be the key information for the after-sales service personnel to know the historical faults of the washing machine, such as a water inlet fault, a water discharge fault, a cover opening fault, an unbalance fault, and the like, and the value of the fault information is low, the fault level is determined to be the second level.

In the process, the conclusion of how to judge the fault level of the washing machine is given through the setting of the preset standard range, so that the washing machine can store all valuable fault information. In practical applications, the types of faults within the preset standard range are not limited to the above listed types of faults, and may be determined by a person skilled in the art through experiments or experience, or may be determined according to the model, brand, and the like of the washing machine, as long as the types of faults that are generated by the washing machine itself and cannot be solved by a user are within the preset standard range.

In a preferred embodiment, the step of "selectively storing the fault information in the washing machine according to the fault level" in the step S3 includes:

s31, storing the fault information in the washing machine when the fault level is judged to be the first level;

s32, when the failure level is judged to be the second level, whether the failure information is stored in the washing machine is judged according to the cause of the failure.

Specifically, in step S31, when it is determined that the failure level is the first level, it is described that the failure information is important for the after-sales service staff to know the history of the failure of the washing machine, and the failure information is stored in the washing machine in order to provide the after-sales service staff with valuable failure information.

In step S32, when the failure level is determined to be the second level, it is described that the failure information may not be the key information for the after-sales service person to know the historical failure of the washing machine, and in order to avoid storing useless failure information for the after-sales service person to know the historical failure of the washing machine in the washing machine, whether to store the failure information in the washing machine is determined according to the cause of the failure so as to eliminate the failure caused by human or improper use, and the failure information such as a simple mechanical failure of the washing machine, which is valuable for the after-sales service person to know the historical failure of the washing machine, is stored in the washing machine.

Preferably, the step of "determining whether to store the failure information in the washing machine according to the cause of the failure" in the step S32 specifically includes:

s321, judging whether the fault is caused by improper use of the user;

s322, if the fault is caused by improper use of the user, the fault information is not stored in the washing machine;

and S323, if the fault is not caused by improper use of the user, judging whether the fault information is directly stored in the washing machine according to the number of the running cycles of the washing machine corresponding to the fault information which is stored in the washing machine and is not caused by improper use of the user.

Specifically, in step S322, if the malfunction is caused by the user' S misuse, for example, the user opens the door cover during the washing machine running the spin-drying course, or an unbalance failure due to the user not putting the washing machine in balance, or an inflow failure due to the user not opening the inflow valve, or a drainage failure due to the user not opening the drain valve, etc., which is caused by improper use of the user, the washing machine does not generate any mechanical failure, which is not key information for the after-sales service personnel to know the historical failure of the washing machine, no obvious value is provided for the after-sales service personnel to know the historical faults of the washing machine, the fault information of the faults does not need to be stored in the washing machine, the storage capacity of the fault information is reduced, and therefore the storage proportion of the most valuable fault information is improved.

In step S323, if the fault is not caused by improper use of the user, for example, an unbalanced fault is caused by an eccentric installation of the washing tub, or a water leakage fault is caused by a damaged sealing ring, or a water drainage fault is caused by a blocked water drainage pipe, and the like, but the washing machine has a simple mechanical fault, although the fault is not information that is crucial for the after-sales service personnel to know the historical fault of the washing machine, but is also information that is crucial for the after-sales service personnel to know the historical fault of the washing machine, and has a certain value for the after-sales service personnel to know the historical fault of the washing machine, the fault information of the fault is stored in the washing machine, so that the valuable fault information that the after-sales service personnel know the historical fault of the washing machine is stored in the washing machine, the complete and valuable historical data are improved for the later-stage after-sales service personnel to know the historical faults of the washing machine, so that the after-sales service personnel can timely and accurately analyze the reasons of the faults and parts. However, since the failure information has a low value for the post-sale servicer to know the historical failure of the washing machine, in order to reduce the storage amount of the failure information, it is determined whether to directly store the failure information in the washing machine based on the number of operation cycles of the washing machine corresponding to the failure information that has been stored in the washing machine and is not generated due to improper use of the user.

It should be further noted that the cause of the fault is not limited to the above-mentioned improper use by the user, but may be aging of the washing machine itself or improper installation, and the person skilled in the art can flexibly adjust and set the cause of the fault according to the actual use situation.

Preferably, the washing machine includes a first storage module for storing fault information, the first storage module is configured to store fault information of a preset period threshold value, which is not generated due to misuse of a user, for example, the preset period threshold value is greater than or equal to 12, the value of the preset period threshold value is not limited, and a person skilled in the art can flexibly adjust and set the preset period threshold value according to the capacity of the first storage module. That is, the washing machine stores the operation cycle as a cycle, and the washing machine stores the operation cycle once every operation cycle, which is advantageous for deleting and updating the fault information.

Preferably, in step S323, the step of determining whether to directly store the fault information in the washing machine according to the number of operation cycles of the washing machine corresponding to the fault information, which is stored in the washing machine and is not generated due to improper use of the user, specifically includes:

S3231, judging whether the number of the operation cycles is smaller than a preset cycle number threshold value;

s3232, if the number of the operation cycles is smaller than a preset cycle number threshold value, directly storing fault information in the washing machine;

s3233, if the number of the operation cycles is larger than or equal to the preset cycle number threshold, the washing machine deletes at least one part of stored fault information which is not generated due to improper use of the user;

s3234, after the washing machine deletes at least a part of the stored failure information that is not generated due to improper use by the user, the failure information is stored in the washing machine.

Specifically, in step S3232, if the number of operation cycles is less than the preset cycle number threshold, which indicates that the number of operation cycles corresponding to the fault information that is not stored by the washing machine due to improper use of the user has not reached the storage upper limit, and the space stores the fault information that is not stored by the current operation cycle due to improper use of the user, the fault information of the current operation cycle is directly stored in the washing machine, for example, the first storage module can store the fault information that is not stored by the user due to improper use of 12 operation cycles, and when the fault information that is not stored by the 10 th operation cycle is required to be stored, the fault information of the 10 th operation cycle is directly stored in the washing machine.

In step S3233, if the number of operation cycles is greater than or equal to the preset cycle number threshold, which indicates that the number of operation cycles corresponding to the stored fault information not generated by improper user usage of the washing machine reaches the storage upper limit corresponding to the operation cycles, if it is required to store the fault information not generated by improper user usage corresponding to the new operation cycle, at least a portion of the stored fault information not generated by improper user usage is deleted, for example, the first storage module can store the fault information not generated by improper user usage corresponding to 12 operation cycles, and when it is required to store the fault information not generated by improper user usage corresponding to the 13 th operation cycle, the fault information not generated by improper user usage of the first operation cycle, that is, the fault information not generated by improper user usage corresponding to the 1 st operation cycle, is deleted, the reserved space is used for storing the fault information which is not generated due to improper use of the user and corresponds to the 13 th operation period, the fault information which is stored in the first storage module and is not generated due to improper use of the user is guaranteed to be always the latest fault information of 12 operation periods, the latest fault information is provided for after-sales service personnel, and the accuracy of the fault analysis of the washing machine is improved. Of course, in the process of deleting the fault information which is not generated due to improper use of the user, the fault information which is not generated due to improper use of the user and corresponds to one or more other operation cycles may be deleted, and regardless of the deleting method, the latest fault information which is not generated due to improper use of the user may be stored in the washing machine.

In a preferred embodiment, after the step of S3 "selectively storing the fault information in the washing machine according to the fault level", the fault information collection control method further includes:

and S4, sending prompt information to prompt the user and/or after-sales service personnel that the washing machine is out of order.

Specifically, after "storing the failure information in the washing machine when it is determined that the failure level is the first level" at step S31, a prompt message is sent to prompt the user that the failure needs to be removed by after-sales service staff and the user cannot remove the failure by himself/herself; and/or prompt after-sales service personnel to go home to remove the fault.

After "if the malfunction is generated due to the misuse of the user, the malfunction information is not stored in the washing machine" at step S322, a prompt message is transmitted to prompt the user to remove the malfunction by himself.

After step S323 "if the fault is not caused by the improper use of the user, the operation cycle number of the washing machine corresponding to the fault information which is stored in the washing machine and is not caused by the improper use of the user is used to judge whether the fault information is directly stored in the washing machine", the prompt message is sent to prompt the user to eliminate the fault by himself; or prompt after-sales service personnel to go home to eliminate the fault.

Preferably, the washing machine may transmit the prompt message in the form of voice, text, picture, light, etc.

In a preferred embodiment, after the step of S3 "selectively storing the fault information in the washing machine according to the fault level", the fault information collection control method further includes:

s5, counting the number of fault information stored in the washing machine;

s6, judging whether the counted number is larger than or equal to a preset number threshold value or not;

s7, if the counted number is larger than or equal to the preset number threshold, sending prompt information to prompt the user and/or after-sales service personnel that the washing machine has frequent faults;

and S8, if the counted number is smaller than the preset number threshold, no prompt message is sent.

Specifically, in step S7, if the counted number is greater than or equal to the preset number threshold, which indicates that the number of the failure messages stored in the first storage module is sufficient and indicates that the washing machine frequently fails, a prompt message is sent to prompt the user and/or the after-sales service staff that the washing machine frequently fails and needs to be troubleshooting or repaired.

In step S8, if the counted number is smaller than the preset number threshold, it indicates that the number of the failure messages stored in the first storage module is still small, and only occasionally fails, no prompt message is sent.

In the process, a conclusion whether the prompt message is sent is given through setting of the preset quantity threshold. The setting of the preset number threshold may be flexibly adjusted and set according to actual situations, for example, the number of the preset number threshold is 10 or 12, as long as the requirement of whether to send the prompt message determined by the preset number threshold is met.

Preferably, the washing machine may transmit the prompt message in the form of voice, text, picture, light, etc.

Of course, the execution sequence of step S4 is not limited to the above-listed sequence, and step S4 may be executed while step S3 is executed, step S4 may be executed after step S3 is executed and before step S5 is executed, step S4 may be executed after steps S5 to S8 are executed, step S5 may be executed while step S4 is executed after step S3 is executed, and a person skilled in the art may flexibly adjust and set the combination of steps S3 to S8 and the execution sequence as needed.

Referring to fig. 2, fig. 2 is a flowchart of a fault information collection control method according to an embodiment of the present invention.

As shown in fig. 2, in a preferred embodiment, the complete process of the fault information collection control method of the washing machine of the present invention may be:

S1, collecting fault information corresponding to the fault when the washing machine has the fault;

s21, judging whether the fault information is in a preset standard range;

s22, if yes, judging the fault level to be a first level;

s23, if not, determining that the fault level is a second level;

s31, storing the fault information in the washing machine when the fault level is judged to be the first level;

s321, judging whether the fault is generated due to improper use of the user under the condition that the fault level is judged to be the second level;

s322, if yes, the fault information is not stored in the washing machine;

s3231, if not, judging whether the number of the operation cycles is smaller than a preset cycle number threshold value;

s3232, if yes, directly storing fault information in the washing machine;

s3233, if not, the washing machine deletes at least a part of stored fault information which is not generated due to improper use of the user;

s3234, after the washing machine deletes at least a part of stored fault information which is not generated due to improper use of a user, storing the fault information in the washing machine;

after step S31, step S41 is performed;

s41, sending prompt information to prompt after-sales service personnel to eliminate faults;

After step S322, step S42 is executed;

s42, sending prompt information to prompt a user to eliminate the fault;

after step S3232, step S43 is performed;

s43, sending prompt information to prompt a user or after-sales service personnel to eliminate the fault;

after step S3234, step S44 is performed;

s44, sending prompt information to prompt a user or after-sales service personnel to eliminate the fault;

after steps S31, S3232, and S3234, step S5 is performed;

s5, counting the number of fault information stored in the washing machine;

s6, judging whether the counted number is larger than or equal to a preset number threshold value or not;

s7, if yes, sending prompt information to prompt the user and/or after-sales service personnel that the washing machine has frequent faults;

and S8, if not, not sending the prompt message.

It should be noted that the above-mentioned embodiment is only a preferred embodiment of the present invention, and is only used for illustrating the principle of the method of the present invention, and is not intended to limit the protection scope of the present invention, and in practical applications, those skilled in the art can implement the above-mentioned function allocation by different steps, i.e. re-dividing or combining the steps in the embodiment of the present invention, as required. For example, the steps of the above embodiments may be combined into one step, or further divided into multiple sub-steps to complete all or part of the functions described above. For the names of the steps involved in the embodiments of the present invention, they are only for distinguishing the respective steps, and are not to be construed as limiting the present invention.

Although not shown in the drawings, the present invention also provides a washing machine including a body, an information collecting device provided on the body for collecting operation data of the washing machine, particularly collecting fault information of all faults occurring from a purchase date, the fault information including the total number of times the fault occurred, the number of cycles, the time of the last occurrence, etc., and a first communication module.

Preferably, the information acquisition device is further configured to store data of at least N operation cycles, where N is an integer, for example, the data of each operation cycle includes routine information such as program, start-stop time, water level, and water temperature of the operation of the washing machine, and various abnormal information such as barrel collision correction times and fault alarm times during the operation process; when the data of the (N + 1) th period needs to be stored, the information acquisition device is controlled to delete at least one part of the stored data, namely, the washing machine stores the data by taking the operation period as the period, and the washing machine stores the data once every operation period, so that the storage mode is favorable for deleting and updating the fault information. Wherein, N can be flexibly adjusted and set according to the capacity of the washing machine information acquisition device, such as 10, 12, 14 and the like.

Preferably, the first communication module comprises a plug-in type communication interface, and the mobile terminal can be detachably connected with the washing machine through the plug-in type communication interface and establish communication connection with the information acquisition device. Further, the plug-in communication interface may be a USB interface. In the use process, the mobile terminal is connected with the computers, mobile phones and other mobile terminals of after-sales service personnel through the USB interface, data in the information acquisition device is copied/uploaded, the APP installed in the computers and the mobile phones analyzes the acquired data and sends prompt information to prompt a user to solve the problem, and particularly for some simple faults, the user can automatically solve the problems according to the prompt information without looking for the after-sales service personnel to process the faults. Certainly, the first communication module may also be a wireless communication module, for example, a bluetooth module, a ZigBee module, an NFC module, or a WIFI module, which is more convenient to use.

The technical scheme of the washing machine changes the service mode that the problem is solved only by disassembling the washing machine by after-sales personnel in the past, the washing machine can record operation information and fault alarm information through the information acquisition device, the after-sales personnel can preliminarily diagnose the problems by reading the information reported by the washing machine information acquisition device, and the washing machine is fully prepared for final home maintenance. Meanwhile, a user can check the running state of the washing machine in real time through software of a computer, a mobile phone and other mobile terminals, some simple basic problems can be solved by himself, and the washing machine can be continuously used without waiting for after-sales personnel to go to the door, so that time is saved, and user experience is improved.

Although not shown in the drawings, the invention also provides an information acquisition system for the washing machine, the information acquisition system comprises a second communication module, an analysis module, an information classification module, a second storage module and a display module, and the information acquisition system can be in communication connection with the washing machine through the second communication module to receive the data of the washing machine; the analysis module is used for analyzing the received data; the information classification module is used for classifying the received data; the second storage module is set to store data of at least M operation cycles, wherein M is an integer, and when the data of the M +1 cycle needs to be stored, the information acquisition device is controlled to delete at least one part of the stored data, wherein M can be flexibly adjusted and set according to the capacity of the second storage module of the information acquisition system; the display module is used for displaying data and is also used for displaying the data to the user interface.

Preferably, the second communication module may be a wireless communication module, such as a bluetooth module, a ZigBee module, an NFC module, or a WIFI module, which is more convenient to use.

Preferably, the analysis module is provided with a first application program for analyzing the received data, so as to shorten the time for analyzing the data by the user and/or after-sales service personnel; and the information classification module is provided with a second application program for classifying the received data, and is used for shortening the time for classifying the data by a user and/or after-sales service personnel. The first application program and the second application program are both computer programs for analyzing and classifying the received data, and it should be noted that the method for analyzing and classifying the received data should not limit the present invention.

Preferably, the display module is a display member such as an LED, LCD, TFT, or the like.

So far, the technical solutions of the present invention have been described in connection with the preferred embodiments shown in the drawings, but it is easily understood by those skilled in the art that the scope of the present invention is obviously not limited to these specific embodiments. Equivalent changes or substitutions of related technical features can be made by those skilled in the art without departing from the principle of the invention, and the technical scheme after the changes or substitutions can fall into the protection scope of the invention.