阅读说明：本技术 一种基于匹配度的客服分配方法 (Customer service distribution method based on matching degree ) 是由 郑鑫 杨尚伟 逄凯 吴正旭 徐楠楠 陈丽娜 于 2021-07-15 设计创作，主要内容包括：一种基于匹配度的客服分配方法,所述方法包括如下步骤：提取用户所属公司的业务向量；确定当前处于活跃状态的客户经理；计算客户经理与用户的匹配度集合；若当前无空闲的客户经理为用户提供服务,由用户自主选择继续等待或稍后由客户经理主动发起对话结束此次,当用户选择等待或稍后由客户经理主动发起对话时,确定待为其提供服务的客户经理；若用户选择结束此次对话,则跳出此次客户经理匹配的过程；确定为用户提供服务的客户经理；更新客户经理的业务向量；更新客户经理的服务人数；更新客户经理的状态。本方法匹配的结果更加准确,能够更加有效的为用户提供精准的服务,从而提升用户满意度和体验。(A customer service distribution method based on matching degree comprises the following steps: extracting a business vector of a company to which a user belongs; determining a customer manager currently in an active state; calculating a matching degree set of a customer manager and a user; if no idle client manager provides service for the user, the user autonomously selects to continue waiting or the client manager actively initiates a conversation to finish the time, and when the user selects to wait or the client manager actively initiates the conversation later, the client manager to be provided with service is determined; if the user selects to finish the conversation, jumping out of the matching process of the client manager; determining a customer manager providing service for the user; updating the business vector of the customer manager; updating the number of service people of the customer manager; and updating the state of the client manager. The method has more accurate matching result, and can provide accurate service for the user more effectively, thereby improving the satisfaction degree and experience of the user.)