Emergency processing method, device, storage medium and equipment

文档序号：142309 发布日期：2021-10-22 浏览：15次中文

阅读说明：本技术 一种应急处理方法、装置、存储介质和设备 (Emergency processing method, device, storage medium and equipment ) 是由吕震郭玉章陈洁李颖李颢谢凌杰于 2021-07-21 设计创作，主要内容包括：本申请公开了一种应急处理方法、装置、存储介质和设备,在接收到信息系统的告警信息的情况下,向用户发送应急提示。在接收到用户基于应急提示发送的语音指令的情况下,创建应急会议。从通讯录中查询各个参会人员的联系方式。依据联系方式向各个参会人员发送参会提示。在检测到每个参会人员,基于参会提示进入应急会议的情况下,获取每个参会人员的发言信息。集合每个参会人员的发言信息,生成告警信息所示故障的应急文档。从各个处置方案中选取一个处置方案,作为待执行方案。将待执行方案发送给应急执行人员,触发应急执行人员依据待执行方案,对信息系统进行应急处理。相较于现有技术,本申请所述方法,能够有效提高应急处理的效率。(The application discloses an emergency processing method, an emergency processing device, a storage medium and equipment, which are used for sending an emergency prompt to a user under the condition of receiving alarm information of an information system. And under the condition that a voice instruction sent by the user based on the emergency prompt is received, an emergency meeting is created. And inquiring the contact information of each participant from the address list. And sending a meeting prompt to each participant according to the contact information. And acquiring the speech information of each participant under the condition that each participant is detected and enters the emergency conference based on the participant prompt. And gathering the speech information of each participant to generate an emergency document of the fault shown by the alarm information. And selecting one treatment scheme from the treatment schemes as a scheme to be executed. And sending the to-be-executed scheme to an emergency executive staff, and triggering the emergency executive staff to carry out emergency treatment on the information system according to the to-be-executed scheme. Compared with the prior art, the method can effectively improve the efficiency of emergency treatment.)

1. An emergency handling method, comprising:

sending an emergency prompt to a user under the condition of receiving alarm information of an information system;

under the condition that a voice instruction sent by the user based on the emergency prompt is received, an emergency meeting is established;

inquiring the contact way of each participant shown by the participant list from a locally pre-stored address list; the participant list is input by the user based on a preset interface;

sending a meeting prompt to each participant according to the contact information of each participant;

when each participant is detected, acquiring the speech information of each participant under the condition that the participant enters the emergency conference based on the participant prompt;

gathering the speech information of each participant and generating an emergency document of the fault shown by the alarm information; the emergency document comprises instructions provided by each participant for the fault indicated by the alarm information; the instructions are to indicate a treatment regimen for the information system;

selecting one treatment scheme from the treatment schemes as a scheme to be executed;

and sending the to-be-executed scheme to an emergency executive staff, and triggering the emergency executive staff to carry out emergency treatment on the information system according to the to-be-executed scheme.

2. The method of claim 1, wherein sending an emergency prompt to a user with a meeting organization authority upon receiving an alarm message from an information system comprises:

under the condition of receiving alarm information of an information system, inputting the alarm information into a fault evaluation model to obtain a fault score output by the fault evaluation model; the fault evaluation model is obtained by taking sample alarm information as input and taking a score manually scored for the sample alarm information as a training target and training in advance;

and when the fault score is larger than a preset threshold value, sending an emergency prompt to a user with the conference organization authority.

3. The method of claim 1, wherein creating an emergency meeting upon receiving a voice instruction sent by the user based on the emergency prompt comprises:

under the condition that the user with the conference organization authority is received and the voice instruction sent by the emergency prompt is based, performing voice recognition on the voice instruction to obtain an instruction text, and performing semantic error correction on the instruction text to obtain instruction information conforming to semantic logic;

under the condition that the instruction text is detected to contain a first preset keyword, an emergency conference is established, and the subject of the emergency conference and the alarm information are displayed through a real-time billboard; the theme is input by the user with the conference organization authority based on the preset interface.

4. The method of claim 1, wherein the obtaining of the speaking information of each participant in the case that each participant is detected and enters the emergency meeting based on the participant prompt comprises:

under the condition that each participant is detected to enter an emergency meeting, acquiring the identity information of each participant from the address list, prompting the identity information of each participant in a voice manner, and displaying the identity information of each participant through a real-time billboard;

the method comprises the steps of obtaining voice speeches of each participant, carrying out voice recognition on each voice speeches to obtain speech texts of each participant, carrying out semantic error correction on each speech text to obtain speech information of each participant, and displaying the speech information of each participant through the real-time watching board.

5. The method according to claim 1, wherein the selecting one of the treatment schemes as the scheme to be executed comprises:

judging whether a preset fault database contains the fault indicated by the alarm information; the preset fault database comprises a corresponding relation between a fault and a standardized emergency disposal scheme;

if the preset fault database contains the fault indicated by the alarm information, selecting a standardized emergency disposal scheme corresponding to the fault indicated by the alarm information from the preset fault database as a scheme to be executed;

and if the preset fault database does not contain the fault indicated by the alarm information, selecting one handling scheme from the handling schemes to serve as the scheme to be executed.

6. The method according to claim 1, wherein the selecting one of the treatment schemes as the scheme to be executed comprises:

selecting an instruction provided by a participant with decision authority from the instructions shown in the emergency document as a decision instruction;

performing semantic error correction on the disposal scheme indicated by the decision instruction to obtain a new disposal scheme;

identifying the new treatment plan as a plan to be executed;

identifying the new disposal scheme as a new standardized emergency disposal scheme, and storing the corresponding relation between the fault shown by the alarm information and the new standardized emergency disposal scheme into a preset fault database; the preset fault database comprises a corresponding relation between faults and standardized emergency disposal schemes.

7. The method of claim 1, wherein the sending the plan to be executed to an emergency executive comprises:

judging whether the scheme to be executed contains a second preset keyword or not;

if the scheme to be executed contains the second preset keyword, sending a decision prompt to a user with a preset authority, receiving the user with the preset authority, and feeding back confirmation information based on the decision prompt;

under the condition that the confirmation information indicates that the scheme to be executed is allowed to be executed, sending the scheme to be executed to emergency executive personnel;

and if the to-be-executed scheme does not contain the second preset keyword, sending the to-be-executed scheme to emergency executive personnel.

8. An emergency treatment device, comprising:

the emergency prompt unit is used for sending an emergency prompt to a user under the condition of receiving the alarm information of the information system;

the conference creating unit is used for creating an emergency conference under the condition that a voice instruction sent by the user based on the emergency prompt is received;

the personnel query unit is used for querying the contact way of each participant shown in the participant list from a locally pre-stored address list; the participant list is input by the user based on a preset interface;

the conference participation prompting unit is used for sending conference participation prompts to the participants according to the contact information of the participants;

the speech acquisition unit is used for acquiring speech information of each participant under the condition that each participant is detected to enter the emergency conference based on the participant prompt;

the document generating unit is used for collecting the speech information of each participant and generating an emergency document of the fault shown by the alarm information; the emergency document comprises instructions provided by each participant for the fault indicated by the alarm information; the instructions are to indicate a treatment regimen for the information system;

a step selecting unit, configured to select one of the disposal schemes as a to-be-executed scheme;

and the step sending unit is used for sending the to-be-executed scheme to an emergency executive staff and triggering the emergency executive staff to carry out emergency treatment on the information system according to the to-be-executed scheme.

9. A computer-readable storage medium, comprising a stored program, wherein the program performs the emergency processing method of any one of claims 1-7.

10. An emergency treatment apparatus, comprising: a processor, a memory, and a bus; the processor and the memory are connected through the bus;

the memory is configured to store a program and the processor is configured to execute the program, wherein the program is configured to execute the emergency treatment method according to any one of claims 1 to 7 when executed.

Technical Field

The present application relates to the field of communications, and in particular, to an emergency processing method, apparatus, storage medium, and device.

Background

In the process of emergency treatment, the information system usually performs emergency communication and decision based on modes such as a telephone conference, a video conference and the like. The existing emergency processing process usually comprises key links of conference creation, communication, decision-making, disposal and the like, and an effective intelligent emergency cooperation mechanism is not formed, so that a series of problems of difficult emergency meeting, difficult conference communication, difficult information synchronization, difficult conference decision-making, difficult disposal response and the like exist, emergency delay is finally caused, enterprise business is seriously influenced, and reputation and economic loss are brought to enterprises. Therefore, how to realize effective emergency treatment becomes a research hotspot of enterprises.

In the traditional emergency processing scheme, because a large number of related emergency personnel are involved in emergency, a large number of emergency related personnel need to be called in when an emergency meeting is created, a large amount of time needs to be consumed for information synchronization in the discussion process, and operation instructions need to be confirmed again and again before handling operation, so that the emergency processing efficiency is greatly reduced.

Disclosure of Invention

The application provides an emergency processing method, an emergency processing device, a storage medium and equipment, and aims to improve the efficiency of emergency processing.

In order to achieve the above object, the present application provides the following technical solutions:

an emergency treatment method, comprising:

sending an emergency prompt to a user under the condition of receiving alarm information of an information system;

under the condition that a voice instruction sent by the user based on the emergency prompt is received, an emergency meeting is established;

inquiring the contact way of each participant shown by the participant list from a locally pre-stored address list; the participant list is input by the user based on a preset interface;

sending a meeting prompt to each participant according to the contact information of each participant;

when each participant is detected, acquiring the speech information of each participant under the condition that the participant enters the emergency conference based on the participant prompt;

selecting one treatment scheme from the treatment schemes as a scheme to be executed;

Optionally, the sending an emergency prompt to a user having a conference organization authority when receiving the alarm information of the information system includes:

and when the fault score is larger than a preset threshold value, sending an emergency prompt to a user with the conference organization authority.

Optionally, in a case that a voice instruction sent by the user based on the emergency prompt is received, creating an emergency meeting, including:

Optionally, the obtaining of the speech information of each participant when each participant is detected and enters the emergency conference based on the participant prompt includes:

Optionally, the selecting one of the treatment schemes as a to-be-executed scheme includes:

and if the preset fault database does not contain the fault indicated by the alarm information, selecting one handling scheme from the handling schemes to serve as the scheme to be executed.

Optionally, the selecting one of the treatment schemes as a to-be-executed scheme includes:

selecting an instruction provided by a participant with decision authority from the instructions shown in the emergency document as a decision instruction;

performing semantic error correction on the disposal scheme indicated by the decision instruction to obtain a new disposal scheme;

identifying the new treatment plan as a plan to be executed;

Optionally, the sending the to-be-executed scheme to an emergency executive staff includes:

judging whether the scheme to be executed contains a second preset keyword or not;

under the condition that the confirmation information indicates that the scheme to be executed is allowed to be executed, sending the scheme to be executed to emergency executive personnel;

and if the to-be-executed scheme does not contain the second preset keyword, sending the to-be-executed scheme to emergency executive personnel.

An emergency treatment device comprising:

the emergency prompt unit is used for sending an emergency prompt to a user under the condition of receiving the alarm information of the information system;

the conference creating unit is used for creating an emergency conference under the condition that a voice instruction sent by the user based on the emergency prompt is received;

the conference participation prompting unit is used for sending conference participation prompts to the participants according to the contact information of the participants;

a step selecting unit, configured to select one of the disposal schemes as a to-be-executed scheme;

A computer-readable storage medium comprising a stored program, wherein the program executes the emergency treatment method.

An emergency treatment device comprising: a processor, a memory, and a bus; the processor and the memory are connected through the bus;

the memory is used for storing a program, and the processor is used for running the program, wherein the program executes the emergency treatment method during running.

According to the technical scheme, the emergency prompt is sent to the user under the condition that the alarm information of the information system is received. And under the condition that a voice instruction sent by the user based on the emergency prompt is received, an emergency meeting is created. And inquiring the contact way of each participant shown by the participant list from a locally prestored address list. And sending the participation prompt to each participant according to the contact way of each participant. And acquiring the speech information of each participant under the condition that each participant is detected and enters the emergency conference based on the participant prompt. And collecting the speech information of each participant, and generating an emergency document of the fault shown by the alarm information, wherein the emergency document comprises an instruction provided by each participant for the fault shown by the alarm information, and the instruction is used for indicating a disposal scheme of the information system. And selecting one treatment scheme from the treatment schemes as a scheme to be executed. And sending the to-be-executed scheme to an emergency executive staff, and triggering the emergency executive staff to carry out emergency treatment on the information system according to the to-be-executed scheme. Compared with the prior art, the method can quickly generate the emergency meeting when the alarm information is generated, can quickly inform the participants to join the emergency meeting by using the participant list and the address list, can quickly obtain the to-be-executed scheme according to the speech information of each participant, can timely trigger the emergency executing personnel to carry out emergency treatment on the information system according to the to-be-executed scheme, and can ensure that the emergency treatment process is efficient and time-saving, thereby effectively improving the efficiency of the emergency treatment.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

Fig. 1a is a schematic diagram of an emergency processing method according to an embodiment of the present disclosure;

fig. 1b is a schematic diagram of an emergency processing method according to an embodiment of the present application;

fig. 2 is a schematic diagram of another emergency treatment method provided in an embodiment of the present application;

fig. 3 is a schematic structural diagram of an emergency processing device according to an embodiment of the present disclosure.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

As shown in fig. 1a and fig. 1b, a schematic diagram of an emergency processing method provided in an embodiment of the present application includes the following steps:

s101: and under the condition of receiving the alarm information of the information system, inputting the alarm information into the fault evaluation model to obtain a fault score output by the fault evaluation model.

The fault evaluation model is obtained by taking sample alarm information as input and taking a score manually scored aiming at the sample alarm information as a training target and training in advance.

It should be noted that the fault assessment model belongs to a machine learning model, and the training process of the machine learning model belongs to the common knowledge familiar to those skilled in the art, and will not be described herein again.

S102: and when the fault score is larger than a preset threshold value, sending an emergency prompt to a user with the conference organization authority.

When the fault score is not greater than the preset threshold value, the fault represented by the warning information does not cause adverse effect on the service, and can be ignored, so that unnecessary emergency work is avoided, and the reliability of emergency treatment is improved.

In the field of emergency handling, the roles assumed by users include, but are not limited to: the emergency meeting management system comprises a first-level operation and maintenance personnel (responsible for receiving alarm information of an information system), a second-level operation and maintenance personnel (responsible for daily inspection and complex problem analysis of the information system), an emergency meeting organizer (responsible for organizing an information system emergency meeting, calling in relevant parties and coordinating emergency resources), emergency meeting participants (local system related to information system faults and relevant emergency personnel of other systems), an emergency handling executor (specific operating personnel when the information system faults are recovered), and an emergency meeting decider (decision-making personnel for emergency operation of the information system, which is generally served by the highest-duty-level personnel of the emergency meeting).

S103: and under the condition that a user with the conference organization authority is received and a voice instruction is sent based on the emergency prompt, voice recognition is carried out on the voice instruction to obtain an instruction text, and semantic error correction is carried out on the instruction text to obtain instruction information conforming to semantic logic.

The specific implementation principles of speech recognition and semantic error correction are common knowledge familiar to those skilled in the art, and are not described herein again.

It should be noted that the correspondence between the instruction text, the sending time of the emergency prompt, and the generation time of the instruction information is also stored in the local database.

S104: and under the condition that the instruction text is detected to contain a first preset keyword, establishing an emergency conference, and displaying the subject and the alarm information of the emergency conference through a real-time billboard.

Wherein, the first preset keyword includes but is not limited to: create meetings, organize meetings, and the like. Emergency conferences include telephone conferences and video conferences.

It should be noted that the subject of the emergency meeting can be input by the target user through the preset interface.

S105: and acquiring a list of the participants, and inquiring the contact way of each participant shown in the list of the participants from a locally pre-stored address list.

The participant list can be input by a user with the conference organization authority based on a preset interface, and can also be directly read from a local database. In addition, the contact information of the participants includes but is not limited to a mailbox, a mobile phone number, a telephone number and the like.

S106: and sending the participation prompt to each participant according to the contact way of each participant.

After receiving the participation prompt, each participant can join the emergency meeting through the mobile terminal and the computer. Moreover, before each participant joins the emergency meeting, identity authentication is required, so that irrelevant personnel are prevented from participating in the emergency meeting, and the security of the emergency meeting is improved.

It should be noted that, the implementation manner of the identity authentication includes but is not limited to: and logging in by using the account and the password, performing face recognition, identity card number authentication and the like.

S107: and under the condition that each participant enters the emergency meeting based on the participant prompt, acquiring the identity information of each participant from the address list, prompting the identity information of each participant by voice, and displaying the identity information of each participant through a real-time billboard.

Specifically, if it is detected that lie four of the development department enters the emergency meeting, the voice prompts that "lie four of the operation and maintenance department has joined the meeting".

S108: the method comprises the steps of obtaining voice speeches of each participant, carrying out voice recognition on each voice speeches to obtain a speech text of each participant, carrying out semantic error correction on each speech text to obtain speech information of each participant, and displaying the speech information of each participant through a real-time billboard.

S109: and gathering the speech information of each participant to generate an emergency document of the fault shown by the alarm information.

The emergency document comprises instructions which are proposed by each participant for the fault shown by the alarm information, and the instructions are used for indicating a disposal scheme of the information system.

S110: and selecting the instruction provided by the participant with decision authority from the instructions shown in the emergency document as a decision instruction.

S111: and judging whether the preset fault database contains the fault indicated by the alarm information.

And if the preset fault database contains the fault indicated by the warning information, executing S112, otherwise, executing S113.

The preset fault database comprises a corresponding relation between faults and a standardized emergency disposal scheme.

It should be noted that the standardized emergency disposal scheme is as follows: different emergency documents of the same fault all contain disposal schemes. Specifically, a machine learning algorithm can be used for identifying a common disposal scheme in different emergency documents of the same fault, assuming that a fault with slow transaction calling occurs continuously for three times in an information system, an emergency meeting is performed every time the fault occurs, an emergency document is correspondingly obtained, three emergency documents are obtained in total and are all the emergency documents of the same fault, machine learning calculation is used for identifying the three emergency documents, and the obtained three emergency documents all contain a disposal scheme of 'stop transaction calling', so that the disposal scheme of 'stop transaction calling' is determined to be the common disposal scheme of the three emergency documents, and the 'stop transaction calling' disposal scheme is used as a standard emergency disposal scheme corresponding to the fault with slow transaction calling.

In addition, the participants can check the corresponding relation between the faults recorded in the preset fault database and the standardized emergency disposal scheme through a preset interface.

S112: and selecting a standardized emergency disposal scheme corresponding to the fault shown by the alarm information from a preset fault database as a scheme to be executed.

After execution of S112, execution of S115 is continued.

S113: and performing semantic error correction on the disposal scheme indicated by the decision instruction to obtain a new disposal scheme, identifying the new disposal scheme as a new standardized emergency disposal scheme, and storing the corresponding relation between the fault indicated by the alarm information and the new standardized emergency disposal scheme into a preset fault database.

S114: the new treatment plan is identified as the plan to be executed.

After execution of S114, execution of S115 is continued.

S115: and judging whether the scheme to be executed contains a second preset keyword.

If the to-be-executed solution includes the second predetermined keyword, S116 is executed, otherwise S118 is executed.

If the to-be-executed scheme contains a second preset keyword, the to-be-executed scheme is sensitive, and the to-be-executed scheme can be issued to emergency executive personnel only after the personnel with the preset authority confirms the to-be-executed scheme to be correct again.

S116: and sending a decision prompt to the user with the preset authority, and receiving confirmation information fed back by the user with the preset authority.

After execution of S116, execution of S117 is continued.

S117: and under the condition that the confirmation information indicates that the scheme to be executed is allowed to be executed, sending the scheme to be executed to emergency executive personnel, and triggering the emergency executive personnel to carry out emergency treatment on the information system according to the scheme to be executed.

After execution of S117, execution of S119 is continued.

And the emergency executive personnel feeds back the development result of the emergency treatment to the participants after carrying out the emergency treatment on the information system according to the scheme to be executed.

In addition, when the confirmation information indicates that the plan to be executed is not allowed to be executed, a prompt that the plan to be executed cannot be executed is sent to the participant.

S118: and sending the to-be-executed scheme to an emergency executive staff, and triggering the emergency executive staff to carry out emergency treatment on the information system according to the to-be-executed scheme.

After execution of S118, execution of S119 is continued.

S119: and receiving a progress result fed back by the emergency executive personnel based on the scheme to be executed, and displaying the progress result through a real-time billboard.

S120: and under the condition that the progress result indicates that the fault is successfully repaired, correcting the emergency document by taking the preset document template as a reference to obtain an emergency document conforming to the preset format, and storing the emergency document conforming to the preset format into a local database.

Based on the above-mentioned flow shown in S101-S120, compared with the existing emergency treatment method, the present embodiment has the following beneficial effects:

1. in the emergency meeting establishing stage, the alarm system and the address list are automatically associated, so that quick meeting is realized, the emergency duration is shortened, the personnel entering the meeting midway can quickly know the emergency process through the real-time emergency bulletin board, a large number of repeated communication events are reduced, and the emergency treatment efficiency is effectively improved;

2. the method comprises the steps of intelligently correcting error of decision instructions in an emergency meeting to enable an emergency operation executor to obtain an accurate command and reduce risks caused by misoperation, and the standardized emergency treatment scheme in a preset fault database is utilized to improve the efficiency of emergency decision and reduce the risks of emergency misoperation;

3. the emergency documents are generated to perform review summary on the emergency meeting, defects in the emergency treatment process are identified, follow-up improvement is facilitated, the disposal schemes contained in all the emergency documents of the same fault are used as standard emergency disposal schemes corresponding to the fault, and reference is facilitated for the follow-up emergency process.

In summary, compared with the prior art, according to the method of the embodiment, when the alarm information is generated, the emergency conference can be quickly generated, the participants are quickly notified to join the emergency conference by using the participant list and the address list, the to-be-executed scheme is quickly obtained according to the speech information of each participant, the emergency executing personnel is timely triggered to perform emergency processing on the information system according to the to-be-executed scheme, the emergency processing process is efficient and time-saving, and therefore the emergency processing efficiency is effectively improved.

It should be noted that, the above-mentioned embodiment refers to S101, which is an optional implementation manner of the emergency processing method described in this application. In addition, S118 mentioned in the above embodiments is also an optional implementation manner of the emergency processing method described in this application. For this reason, the flow described in the above embodiment can be summarized as the method shown in fig. 2.

As shown in fig. 2, a schematic diagram of another emergency processing method provided in the embodiment of the present application includes the following steps:

s201: and sending an emergency prompt to the user under the condition of receiving the alarm information of the information system.

S202: and under the condition that a voice instruction sent by the user based on the emergency prompt is received, an emergency meeting is created.

S203: and inquiring the contact way of each participant shown by the participant list from a locally prestored address list.

Wherein, the list of the participants is input by the user based on a preset interface.

S204: and sending the participation prompt to each participant according to the contact way of each participant.

S205: and acquiring the speech information of each participant under the condition that each participant is detected and enters the emergency conference based on the participant prompt.

S206: and gathering the speech information of each participant to generate an emergency document of the fault shown by the alarm information.

S207: and selecting one treatment scheme from the treatment schemes as a scheme to be executed.

S208: and sending the to-be-executed scheme to an emergency executive staff, and triggering the emergency executive staff to carry out emergency treatment on the information system according to the to-be-executed scheme.

Corresponding to the emergency processing method provided by the embodiment of the application, the embodiment of the application also provides an emergency processing device.

As shown in fig. 3, an architecture diagram of an emergency processing device provided in the embodiment of the present application includes:

and the emergency prompt unit 100 is used for sending an emergency prompt to the user when the alarm information of the information system is received.

Wherein, emergent suggestion unit 100 is specifically used for: under the condition of receiving alarm information of an information system, inputting the alarm information into a fault evaluation model to obtain a fault score output by the fault evaluation model; the fault evaluation model is obtained by taking sample alarm information as input and taking a score manually graded for the sample alarm information as a training target and training in advance; and when the fault score is larger than a preset threshold value, sending an emergency prompt to a user with the conference organization authority.

And a conference creating unit 200, configured to create an emergency conference in the case of receiving a voice instruction sent by the user based on the emergency prompt.

The conference creating unit 200 is specifically configured to: under the condition that a user with a conference organization authority receives a voice instruction sent by an emergency prompt, voice recognition is carried out on the voice instruction to obtain an instruction text, and semantic error correction is carried out on the instruction text to obtain instruction information conforming to semantic logic; under the condition that the instruction text is detected to contain a first preset keyword, an emergency conference is established, and the subject and the alarm information of the emergency conference are displayed through a real-time billboard; the theme is input by the user with the conference organization authority based on a preset interface.

The person query unit 300 is configured to query the contact information of each participant shown in the participant list from a locally pre-stored address list. The list of the participants is input by the user based on a preset interface.

And the meeting prompting unit 400 is used for sending a meeting prompt to each participant according to the contact information of each participant.

And the speech acquisition unit 500 is used for acquiring the speech information of each participant when each participant is detected to enter the emergency conference based on the participant prompt.

Here, utterance obtaining unit 500 is specifically configured to: under the condition that each participant is detected to enter the emergency meeting, acquiring the identity information of each participant from the address list, prompting the identity information of each participant in a voice manner, and displaying the identity information of each participant through a real-time billboard; the method comprises the steps of obtaining voice speeches of each participant, carrying out voice recognition on each voice speeches to obtain a speech text of each participant, carrying out semantic error correction on each speech text to obtain speech information of each participant, and displaying the speech information of each participant through a real-time billboard.

And the document generating unit 600 is used for collecting the speech information of each participant and generating an emergency document of the fault shown by the alarm information. The emergency document includes instructions proposed by the respective participants for the fault indicated by the alarm information. The instructions are for indicating a treatment plan for an information system.

A step selecting unit 700, configured to select one handling scheme from the handling schemes as a to-be-executed scheme.

Wherein, the step selecting unit 700 is specifically configured to: judging whether the preset fault database contains the fault indicated by the alarm information; the preset fault database comprises a corresponding relation between a fault and a standardized emergency disposal scheme; if the preset fault database contains the fault indicated by the alarm information, selecting a standardized emergency disposal scheme corresponding to the fault indicated by the alarm information from the preset fault database as a scheme to be executed; and if the preset fault database does not contain the fault indicated by the alarm information, selecting one handling scheme from the handling schemes as a scheme to be executed.

The step selecting unit 700 is specifically configured to: selecting an instruction provided by a participant with decision authority from all instructions shown in the emergency document as a decision instruction; performing semantic error correction on the disposal scheme indicated by the decision instruction to obtain a new disposal scheme; identifying the new treatment plan as a plan to be executed; identifying the new disposal scheme as a new standardized emergency disposal scheme, and storing the corresponding relation between the fault shown by the alarm information and the new standardized emergency disposal scheme into a preset fault database; the pre-set fault database includes a correspondence of faults to standardized emergency treatment plans.

And the step sending unit 800 is configured to send the to-be-executed scheme to the emergency executive staff, and trigger the emergency executive staff to perform emergency processing on the information system according to the to-be-executed scheme.

The step sending unit 800 is specifically configured to: judging whether the scheme to be executed contains a second preset keyword or not; if the scheme to be executed contains a second preset keyword, sending a decision prompt to the user with the preset authority, receiving the user with the preset authority, and feeding back confirmation information based on the decision prompt; under the condition that the confirmation information indicates that the scheme to be executed is allowed to be executed, the scheme to be executed is sent to emergency executive personnel; and if the scheme to be executed does not contain the second preset keyword, sending the scheme to be executed to emergency executive personnel.

In summary, compared with the prior art, the method of the embodiment can quickly generate the emergency meeting when the alarm information is generated, quickly notify the participants to join the emergency meeting by using the participant list and the address book, quickly obtain the to-be-executed scheme according to the speech information of each participant, and timely trigger the emergency executing personnel to perform emergency processing on the information system according to the to-be-executed scheme, so that the emergency processing process is efficient and time-saving, and the efficiency of the emergency processing is effectively improved.

The present application also provides a computer-readable storage medium including a stored program, wherein the program performs the emergency processing method provided by the present application.

The application also provides an emergency treatment device, including: a processor, a memory, and a bus. The processor is connected with the memory through a bus, the memory is used for storing programs, and the processor is used for running the programs, wherein when the programs are run, the emergency treatment method provided by the application is executed, and the emergency treatment method comprises the following steps: